Trend Micro GateLock Getting Started Guide
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General US phone and fax numbers follow:
Toll free: 800-228-5651 (sales)
Voice: 408-257-1500 (main)
Fax: 408-257-2003
Our US headquarters are located in the heart of Silicon Valley:
Trend Micro, Inc.
10101 N. De Anza Blvd., 2F
Cupertino, CA 95014
Registering GateLock
Registering GateLock with Trend Micro is important because it entitles you to the
following benefits:
• One year of free updates to the program files
• One year of free technical support
• Important product information
You can register via the Internet or by mail. To register over the Internet, use the
following URL:
http://www.antivirus.com/vinfo/
To register by regular postal mail, fill out and send the self-addressed, stamped
Registration Card included with the product.
Note:
You must register via the Internet if you wish to obtain pattern file updates.
Testing Installation
After you have installed and configured GateLock, you can check its antivirus
function and see how it handles viruses.
The European Institute of Computer Antivirus Research (EICAR), along with
antivirus vendors, has developed a test file that can be used in checking your
installation and configuration.
The file, named eicar.com, does not contain an actual virus. It will cause no harm and
will not replicate. Rather, it is a specially created file whose “signature” has been
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