42
Maintenance
© Travis Industries
4140811
100-01340
Troubleshooting Table
Problem:
Possible Cause:
Don't Call for Service Until
You:
Main Burners Will
Not Start
The battery box switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No propane in tank
Turn the battery box switch to "ON".
See the remote control instructions.
See "Thermostat Operation".
Check Tank Level.
Appliance Beeps
Heater beeps once:
The heater beeps once whenever a button on the
remote is pressed
Heater beeps twice:
The heater beeps twice whenever a button on the
remote is pressed
THIS IS NORMAL
The power backup batteries are low.
Replace the 4 AA batteries in the battery
box (see page 37).
Thermostat Does Not
Work
The battery box switch is turned to "OFF" or “ON”
The thermostat is set too low
Turn the battery box switch to “REMOTE”.
Check thermostat.
Blower Does Not
Work
The fireplace is not getting electricity
The fireplace is not up to temperature ..................
The blower fuse may be blown
Check the breaker switch.
Let the fireplace burn for 10 minutes.
Replace the fuse. See fuse location below.
Fireplace Will Not
Distribute Heat
The fireplace is not getting electricity
The fireplace is not up to temperature
Check the breaker switch.
Let the fireplace burn for at least 15
minutes.
Flames Are Too Blue
The fireplace has just been started
Improper air shutter adjustment
This is normal - see "Starting the Fireplace
for the First Time".
Adjust Air Shutter - contact your dealer.
Rear Flames Are Too
Short (Under 6")
The flame height may be turned too low
Turn the flame height to "HI" -
See "Adjusting the Flame Height".
Thin Layer of Soot
Covers the Glass
The media or coals are placed incorrectly
Improper air shutter adjustment
See "Media Installation".
Adjust air shutter - contact your dealer.
Accent Light Does
Not Work
The bulb may be burned out. ................................
The accent light fuse may be blown. ....................
See “Accent Light Replacement” on page 39.
Replace the fuse. See fuse location below.
Location of fuses (3 amp) in lower right corner of firebox:
Fan
Lights