Transition Networks
SISPM1040-3xxx-L Install Guide
33762 Rev. D
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Chapter 6 - Service, Warranty & Tech Support
Warranty
Five-Year Limited Hardware Warranty
Transition Networks warrants to the original consumer or purchaser that each of its Liberator, PacketBand,
DataBand, MILAN brand switch and media converters, S4140, S4224 products and all components thereof, will be
free from defects in material and/or workmanship for a period of five years from the original factory shipment
date. Any warranty hereunder is extended to the original consumer or purchaser and is not assignable. Transition
Networks makes no express or implied warranties including, but not limited to, any implied warranty of
merchantability or fitness for a particular purpose, except as expressly set forth in this warranty. In no event shall
Transition Networks be liable for incidental or consequential damages, costs, or expenses arising out of or in
connection with the performance of the product delivered hereunder. Transition Networks will in no case cover
damages arising out of the product being used in a negligent fashion or manner.
This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or abnormal
conditions of operation or handling, including over‐voltage failures caused by use outside of the product’s
specified rating, or normal wear and tear of mechanical components.
Transition Networks will, at its option:
•Repair the defective product to functional specification at no charge
•Replace the product with an equivalent functional product
•Refund a portion of purchase price based on a depreciated value
To return a defective product for warranty coverage, contact Transition Networks’ Customer Support for a return
authorization number.
Send the defective product postage and insurance prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343
USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return authorization number
must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any
equipment that is sent to us without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be generated for payment on any unit(s) not
returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30 days. An
invoice will be generated for payment on any unit(s) not returned within 30 days after the demo/ evaluation
period has expired.
The customer must pay for the non‐compliant product(s) return transportation costs to Transition Networks for
evaluation of said product(s) for repair or replacement. Transition Networks will pay for the shipping of the
repaired or replaced in‐warranty product(s) back to the customer (any and all customs charges, tariffs, or/and
taxes are the customer’s responsibility).
