Transition Networks
SISGM
–CHAS L2/L3 Switch User Guide
33625 Rev. B
Page
229
of
234
Return Instructions
Send the defective product postage and insurance prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return authorization
number must be written on the outside of the carton to ensure its acceptance. We cannot accept
delivery of any equipment that is sent to us without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be generated for payment on any
unit(s) not returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30 days.
An invoice will be generated for payment on any unit(s) not returned within 30 days after the demo/
evaluation period has expired.
The customer must pay for the non-compliant product(s) return transportation costs to Transition
Networks for evaluation of said product(s) for repair or replacement. Transition Networks will pay for the
shipping of the repaired or replaced in-warranty product(s) back to the customer (any and all customs
charges, tariffs, or/and taxes are the customer's responsibility).
Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus actual
shipping costs to and from the customer. If the repair is greater than $200.00, an estimate is issued to
the customer for authorization of repair. If no authorization is obtained, or the product is deemed
“not
repairable
”, Transition Networks will retain the $200.00 service charge and return the product to the
customer not repaired. Non-warranted products that are repaired by Transition Networks for a fee will
carry a 180-day limited warranty. All warranty claims are subject to the restrictions and conventions set
forth by this document.
Transition Networks reserves the right to charge for all testing and shipping incurred, if after testing, a
return is classified as "No Problem Found."
THIS WARRANTY IS YOUR ONLY REMEDY. NO OTHER WARRANTIES, SUCH AS FITNESS FOR A
PARTICULAR PURPOSE, ARE EXPRESSED OR IMPLIED. TRANSITION NETWORKS IS NOT
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR
LOSSES, INCLUDING LOSS OF DATA, ARISING FROM ANY CAUSE OR THEORY. AUTHORIZED
RESELLERS ARE NOT AUTHORIZED TO EXTEND ANY DIFFERENT WARRANTY ON TRANSITION
NETWORKS'S BEHALF.
