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TracVision M1 User’s Guide

44

Chapter 5 - Troubleshooting

Diagnostic Test Results

The table below lists all of the status messages.

Status Message

Description

Antenna status: Idle, Initializing, 
Searching, Tracking, or Error

Name of the currently selected 
satellite

Bit error rate:
OK: Less than 2001
High: Between 2001-8000
Bad: Greater than 8000

Automatic gain control level:
OK: Between 20000-25000
Bad: Less than 20000 or greater 
than 25000

List of installed satellites. Press 
MENUS to scroll through the list

Last latitude/longitude that you 
entered into the antenna

Antenna cable status:
OK, Open, or Shorted

Input voltage (DC power):
OK: 10-16 VDC
Low: 9-10 VDC
Bad: Less than 9 VDC or more 
than 16 VDC

Antenna voltage (DC power):
OK: 39-42 VDC
Low: 37-39 VDC
Bad: Less than 37 VDC

ANTENNA: TRACKING

PRESS   TO CONTINUE

SATELLITE: 91

PRESS   TO CONTINUE

BIT ERROR: OK,928

PRESS   TO CONTINUE

AGC LEVEL: OK,22500

PRESS   TO CONTINUE

SAT 1: 91

PRESS   TO CONTINUE

LAT/LONG: 41N, 071W

PRESS   TO CONTINUE

CABLE STATE: OK

PRESS   TO CONTINUE

SYSTEM DC: OK,12.3

PRESS   TO CONTINUE

ANTENNA DC: OK,41.0

PRESS   TO CONTINUE

Содержание M1-c

Страница 1: ...TracVision M1 User s Guide Models M1 dx M1 C TracVision M1 with Multi service Interface Box Controller Model M1dx DISH Network Configuration Model M1 C ExpressVu Configuration...

Страница 2: ...t up and troubleshoot the TracVision M1 satellite TV antenna system For detailed installation information please refer to the TracVision M1 Installation Guide Please direct questions comments or sugge...

Страница 3: ...Vu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure...

Страница 4: ...1 Turning the System On Off 12 Understanding the Status Screen 13 Switching Satellites 14 Changing the Satellite Switching Mode 16 Product Care 17 3 System Preferences Adjusting the Display Brightness...

Страница 5: ...or Messages 42 Running the Diagnostics Test 43 Viewing System Information 45 Calibrating the Gyros 47 Changing Tracking Parameters 48 Technical Support 50 A Wiring Diagrams Wiring Diagram 1 Receiver 5...

Страница 6: ...TracVision M1 User s Guide 1 Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Using this Manual 3 System Overview 5...

Страница 7: ...ng the system for the desired satellite TV service and satellites The user installer or servicing technician should also refer to the Wiring Diagrams appendix for information on connecting additional...

Страница 8: ...s Guide the following documents are provided with your TracVision system Text Example Description SELECT SATELLITES Text as it appears on the interface box display also denotes receiver remote contro...

Страница 9: ...nt system A basic system is illustrated below Detailed wiring diagrams are provided in Wiring Diagrams on page 51 Figure 2 TracVision M1 Basic System Diagram KVH Multi service Interface Box Controller...

Страница 10: ...ace box also allows you to set up the system using the pushbuttons and LCD display NOTE Henceforward this manual uses the term interface box to refer to the multi service interface box controller Comp...

Страница 11: ...necessary to receive both high definition HD and standard definition programming from three DISH Network satellites 119 110 and either 61 or 129 choose the third satellite for your particular region s...

Страница 12: ...chapter explains everything you need to know to operate the TracVision system Contents Receiving Satellite TV Signals 11 Turning the System On Off 12 Understanding the Status Screen 13 Switching Satel...

Страница 13: ...e coverage information Simply visit our website at www kvh com footprint Figure 4 Example of a Satellite Location and Coverage Area In addition since TV satellites are located above the equator the Tr...

Страница 14: ...er and TV 3 Press the Power switch on the front of the TracVision interface box Figure 6 Interface Box Components 4 Wait one minute for system startup Once the antenna finds the correct satellite all...

Страница 15: ...a is currently tracking This number refers to the satellite s orbital slot which is its longitudinal location above the equator Signal Strength Strength of the satellite TV signal as measured by RF le...

Страница 16: ...se the switching method that applies to your particular setup You can identify the current satellite switching method by the format of the status screen Status Screen Examples Satellite Switching Meth...

Страница 17: ...ceiver may try switching to the 119 satellite If this occurs you will see an error message on the TV Once the antenna can see the selected satellite again the receiver will automatically switch back a...

Страница 18: ...you to switch from automatic to manual switching You can also switch back to automatic switching using this same menu function Follow the steps in the flowchart below to change the satellite switching...

Страница 19: ...ash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you...

Страница 20: ...s Guide 19 Chapter 3 System Preferences 3 System Preferences This chapter explains how to change the brightness and latitude longitude settings Contents Adjusting the Display Brightness 21 Entering La...

Страница 21: ...below if you need to adjust the brightness of the interface box display Figure 9 Brightness Setting Press MENUS until BRIGHTNESS is displayed Press CHANGE until the desired setting is displayed HIGH...

Страница 22: ...llite acquisition If the antenna knows where you are located it knows where it should start looking for the satellite Figure 10 Latitude Longitude Setting Press MENUS until LAT LONG is displayed Press...

Страница 23: ...stem for the first time the interface box display shows SYSTEM NEEDS SETUP This chapter explains how to set up the system for your desired satellite TV service Contents ExpressVu Setup 25 DISH Network...

Страница 24: ...show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 Figure 11 ExpressVu Setup Mode Satellites Tracked Dual Sat 91 and 82 Single Sat 91 only MODE DUAL SAT CHANGE...

Страница 25: ...e all of the desired satellites 2 Apply power to the TV and receiver If the antenna is turned off turn it back on using the interface box power switch and wait for system startup until the interface b...

Страница 26: ...e 12 Expected Check Switch Results ExpressVu Dual Sat Results Additional Receiver s Run One Check Switch Test If any receivers are connected to the Stacked Output jack on the interface box follow thes...

Страница 27: ...00 mode for your geographic area Check with DISH Network for local channels availability Figure 13 Approximate Areas Recommended for DISH 1000 Modes DISH 500 Select this mode if you wish to receive pr...

Страница 28: ...SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 Figure 14 DISH Network Setup MODE DISH 1000 129 CHANGE ACCEPT Press any button to begin TRACKING DTV 101 SYSTEM N...

Страница 29: ...turned off turn it back on using the interface box power switch and wait for system startup until the interface box shows TRACKING 3 Using the receiver s remote go to the Point Dish Signal Strength sc...

Страница 30: ...s do not match Reset the system follow the process on page 36 then repeat the entire DISH setup process starting with Step 1 on page 29 Figure 15 Expected Check Switch Results DISH 1000 129 Results DI...

Страница 31: ...connect the primary receiver from the Unstacked Output jack on the interface box Connect the additional receiver in its place 2 Perform Steps 1 5 on page 30 to run the test 3 Wait 15 minutes then veri...

Страница 32: ...e Tri Sat Pairs mode supported the HDTV Converter Neither of these devices is available today Dual Sat Select this mode to receive programming from the 101 and 119 satellites for DIRECTV service Follo...

Страница 33: ...ODE TRI SAT AUTO CHANGE ACCEPT Press any button to begin TRACKING DTV 101 SYSTEM NEEDS SETUP SERVICE DIRECTV CHANGE ACCEPT RESTARTING ANTENNA Press CHANGE until DUAL SAT is displayed MODE TRI SAT PAIR...

Страница 34: ...OTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 Figure 17 Manual Mode Setup Press any button to begin TRACKING DTV 101 SYS...

Страница 35: ...et up the system as described earlier in this section Figure 18 Factory Reset DISH ExpressVu only You will need to reconfigure all of the receivers after you select a different operating mode Refer to...

Страница 36: ...blems along with their possible causes and solutions It also explains how to get technical support Contents Five Simple Checks 39 System Status Lights 40 Error Messages 42 Running the Diagnostics Test...

Страница 37: ...ure on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily Heavy rain or snow can weaken satellite TV...

Страница 38: ...llowing tables explain what the different light conditions indicate VOLTAGE Light The table below explains what the VOLTAGE light indicates Status Lights Light is Indicates Description Off Off Interfa...

Страница 39: ...s off or disconnected Orange flashing Overload Overload or short circuit detected on the antenna cable Red Fault Power fault detected in interface box Light is Indicates Description Off Off Antenna is...

Страница 40: ...EPT to synchronize The receiver is tuned to a channel carried by a satellite that is not installed in the antenna You might need to change your setup This is not a true error message This screen indic...

Страница 41: ...on diagnostic test results see Diagnostic Test Results on page 44 Figure 20 Diagnostics Test Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO NEXT MENU CHANGE DIAGNOSTICS YES CHANGE ACCEPT...

Страница 42: ...st of installed satellites Press MENUS to scroll through the list Last latitude longitude that you entered into the antenna Antenna cable status OK Open or Shorted Input voltage DC power OK 10 16 VDC...

Страница 43: ...on system information results see System Information Results on page 46 Figure 21 System Information Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO NEXT MENU CHANGE DIAGNOSTICS YES CHANG...

Страница 44: ...it was built in December 2008 Information Message Description Model of TracVision Antenna Version of antenna main software Version of antenna RF software Version of antenna motor controller software V...

Страница 45: ...Figure 22 to recalibrate the gyros for the new part Figure 22 Gyro Calibration Calibrate the gyros only if directed by KVH Technical Support and only while the vessel is stationary in calm water A po...

Страница 46: ...ed in memory the antenna will no longer be able to track the satellite if its configuration changes For this reason the interface box allows you to change any satellite parameter stored in the antenna...

Страница 47: ...CEPT Press NEXT MENU until TRACKING PARAMS NO is displayed SATELLITE 91 CHANGE ACCEPT Select the satellite you need to modify POLARIZATION RIGHT CHANGE ACCEPT Select the polarization you need to modif...

Страница 48: ...ase contact KVH Technical Support Phone 1 401 847 3327 E mail techs kvh com Mon Fri 9 am 6 pm ET Sat 9 am 2 pm ET Product Registration Be sure to register your TracVision system with KVH The registrat...

Страница 49: ...Appendix A Wiring Diagrams Appendix A Wiring Diagrams This appendix provides wiring diagrams for various receiver configurations Contents Wiring Diagram 1 Receivers 53 Wiring Diagram 2 Receivers 54 W...

Страница 50: ...TracVision M1 User s Guide 53 Appendix A Wiring Diagrams Wiring Diagram 1 Receiver To Antenna Satellite TV Receiver Primary Interface Box Satellite In To KVH Antenna Unstacked Output...

Страница 51: ...o install the destacker between the Stacked output and your second receiver Primary Receiver Controls Satellite Selection The receiver that you connect to the Unstacked output is the primary receiver...

Страница 52: ...all the destacker between the Stacked output and your second and third receivers Primary Receiver Controls Satellite Selection The receiver that you connect to the Unstacked output is the primary rece...

Страница 53: ...M1 User s Guide 57 Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the interface box menu structure Contents Interface B...

Страница 54: ...nformation AUTO MANUAL DIAGNOSTICS NO NEXT MENU CHANGE SYSTEM RESET NO NEXT MENU CHANGE RUN TEST NO NEXT MENU CHANGE SHOW SYS INFO NO NEXT MENU CHANGE SAT SWITCH AUTO NEXT MENU CHANGE BRIGHTNESS HIGH...

Страница 55: ...008 KVH Industries Inc KVH TracVision and TracPhone are registered trademarks of KVH Industries Inc KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A Phone 1 401 847 3327 Fax 1 40...

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