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If Something Goes Wrong
Problems that are easy to fix
The Windows Task Manager window appears.
2
Click the Applications tab.
If a program has stopped responding, the words “not
responding” appear beside its name in the list.
3
Select the program you want to close, then click End Task.
Closing the failed program should allow you to continue
working. If it does not, continue with step 3.
4
Close the remaining programs one by one by selecting the
program name, then End Task.
5
Click Start, Turn off computer.
6
The Turn off computer window appears.
7
Click Turn off.
The computer turns off.
Your program performs an illegal operation.
If you receive the message, “
Your program has performed an illegal
operation
,
”
you should record the details of the message and consult
the software manufacturer.
To record the details:
1
Click the Details button and select the text the operating
system displays.
The Details button displays information that the software
manufacturer needs to help you solve your problem.
2
Press
Ctrl
and
c
simultaneously to copy the text to the
clipboard.
3
Open Notepad (click Start, point to All Programs, then point
to Accessories and click Notepad).
4
Press
Ctrl
and
v
simultaneously to paste the details into
Notepad.
