Strata DK40 Programming Manual Spring 1999
6-1
Automatic Call
Distribution
6
This chapter provides ACD programming information for the Strata DK40 system and its
stations.
The programs specific to ACD are listed below.
◆
PIOU, or PIOUS ACD/MIS Slot Assignments
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Auto Attendant Prompt/ACD Group Assignments
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ACD Group/Tie Line Group Ringing Assignments
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ACD Parameters
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ACD Group DDI Ringing Assignments
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ACD Timing Assignments
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Loop Start Exchange Line Direct Ring to ACD Group Assignments
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ACD Agent Identification Code Assignments
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Program *14-1
Auto Answer with Zip Tone Assigned to Agent ID
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ACD Supervisor Passwords
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Program *14-2
Tie Line After Shift and Overflow Substitution Destination
◆
Announcement/Music Port Assignments and Queue Pattern
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Queue Time Out Overflow Destination
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Overflow Point and Ring No Answer Routing Destination Assignments
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After Shift Service Destination
◆
Queue Size for Alarm (Immediate Assignments)
◆
Queue Size for Alarm 1 (See also Timer Program 11-6 in Strata DK40
Programming Manual)
Содержание Strata AirLink DK40
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Страница 22: ...Introduction Related Documentation xxii Strata DK40DK40 Programming Manual Spring 1999 ...
Страница 246: ...System Station Program 97 Printing Program Data through SMDR 3 188 Strata DK40 Programming Manual Spring 1999 ...
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