If Something Goes Wrong
User's Manual
7-3
Satellite P20
Version
1
Last Saved on 30/05/2003 13:57
ENGLISH using Euro_M.dot –– Printed on 30/05/2003 as T202014-EN
The computer is not accessing the hard disk or the
diskette drive
Your computer normally loads Windows from the hard disk. If you have a
hard disk problem, you will not be able to start the computer. Insert a
system diskette into the diskette drive, then press the power button.
Power problems
The computer displays the
Non-system disk or disk error
message.
Make sure there is no diskette in the diskette drive. If there is one, remove
it and press any key to continue. If pressing any key does not work press
Ctrl
,
Alt
,
and Del
and select
Shut Down
and then
Restart
or turn off the
computer by holding down the power button for several seconds.
Fixing Device-Related Problems
If you do not have a hardware conflict, but you think your problem could
be related to one of your computer’s devices, you can use:
■
Dr. Watson - A diagnostic tool that takes a snapshot of your system
whenever a system fault occurs. To open Dr. Watson click
Start
, and
then click
Run
. In the
Open
box, type
drwtsn32
.
■
System Information - Collects your system configuration information
and provides a menu for displaying the associated system topics. To
open System Information click
Start
, and then click
Run
. In the
Open
box, type
msinfo32
.
Refer to your operating system documentation for more information on
using these tools. After diagnosing the problem, read the part of this
section that describes problems and solutions related to specific devices.
Memory module problems
Incorrectly connected or faulty memory modules may cause errors that
seem to be device-related. So it is worthwhile checking for these first:
1.
Click
Start,
then click
Turn Off Computer
.
2.
Select
Turn Off
.
Microsoft
®
Windows
®
operating system shuts down and turns off the
computer automatically.
3.
Remove the memory module(s).
4.
Reinstall the memory module(s), following the instructions in Chapter 6
and making sure they are seated properly in the module sockets.
5.
Check for the error again.
6.
If the error recurs, remove the memory module entirely and check for
the error again using the second or another module.
If removing the memory module eliminates the error, the module may be
faulty. If the error occurs without the module installed, the module is not
causing the error.
