247
If Something Goes Wrong
DVD operating problems
5.375 x 8.375 ver 2.3
DVD operating problems
If you experience a problem playing DVDs, you may be able
to fix the problem yourself.
For general problems playing a DVD title, try the following
steps:
1
Verify that the disc is in a format that the drive supports.
2
Ensure that the disc is properly inserted in the drive tray.
3
Ensure that the Display properties are not True Color (24-
bit). If it is set to 24-bit color, there may be a video
format error. To verify your display settings:
❖
Click
Start
,
Control
Panel
,
Appearance and Themes
,
and double-click
Display
.
❖
Click on the
Settings
tab
and check the
Color Palette
. It
should be set to
High Color
(16-bit).
❖
If it is not set to High Color, change the settings to
16-bit
color
and click
OK
.
4
Clean the disc and try again.
A dirty drive can also cause audio problems. If you have tried
several discs and all fail, consider sending your drive to an
authorized service provider to get it cleaned.
5
Verify that your computer recognizes your optical drive.
To do this:
Double-click the
My Computer
icon on the desktop. The
optical drive should appear in the list.
6
“Checking device properties” on page 227
for
instructions on using Device Manager to view the optical
drive’s properties.
7
Check the Toshiba Web site for new information on
optical drives and their operation.
