Unified Communications
IPedge Messaging
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IPedge General Description 01/12
IP
edge
Messaging
Messaging is an integrated voice processing application within the IP
edge
system that provides
standard voice mail and Automated Attendant features as well as Unified Messaging capabilities,
Follow Me, Message Notifications, Soft Key navigation of mailbox menus, and Call Recording.
Since Messaging is incorporated into the IPedge system, it delivers streamlined user
administration and system management. With it, users can easily and conveniently manage their
voice messages with intuitive on screen prompts. Users can program different types of greetings,
call routing, and message notifications.
Some key features include:
Follow-Me
A mailbox can be set up to forward a call to an external phone number before the call is transferred
to voicemail. When using supervised follow-me, the mailbox owner can perform functions such as
record the call, conference in another subscriber, or send the caller back to the mailbox owner’s
voicemail box.
Follow-Me Connect Verification
The mailbox owner can positively accept the follow-me calls by pressing a key to prevent calls
from ending up in cell phone voicemail or other telephone answering devices.
Follow-Me Record to Mailbox
Allows the mailbox owner to record a conversation that has been answered at the follow-me
number. The conversation is saved and sent to the mailbox owner’s voicemail box as a new
message.
Follow-Me Transfer Back
After the mailbox owner receives the call to the external device he can redirect the caller to another
internal extension.
Unified Messaging
Unified messaging allows a mailbox owner to access voice messages directly through an email
inbox. Emails may also be listened to from the voicemail box.
Integration with Email Clients
IP
edge
Messaging unified messaging provides seamless and fully synchronized integration with
existing email clients without the requirement of a desktop client. This allows Messaging unified
messaging to be desktop operating system-independent and greatly minimizes administration and
deployment workload.
Messaging as an IMAP Server
This is an independent mail server configuration where voice and deleted messages appear in a
separate folder from the mailbox owner’s primary inbox. Messages are synchronized with IP
edge
Messaging.
Messaging as a POP Server
This is an independent mail server configuration where voice messages are displayed in the
mailbox owner’s primary inbox. Messages are not synchronized.
Other Messaging Features
Refer to
.
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