90
If Something Goes Wrong
Problems when you turn on the device
2
Select the program or application you want to close, and
then touch
End Task
in the lower right corner.
Closing the failed program should allow you to continue
working. If it does not, continue with the next step.
3
Close the remaining programs one by one by selecting
the program name, then select
End Task
.
Closing all programs should allow you to continue
working. If it does not, power off your device, and then
restart it.
Problems when you turn on the device
These problems may occur when you turn on the power.
The device will not start.
Make sure you attached the Micro USB/AC adaptor properly.
Press and hold the power button for at least 10 seconds,
and then swipe down where indicated.
If you are using the Micro USB/AC adaptor, check that the
wall outlet is working by plugging in another device, such as
a lamp.
The device displays the
WARNING RESUME
FAILURE/Windows Error Recovery – Windows did not shut down
successfully
message.
To continue, select the appropriate option, if prompted. This
can happen if the device was put into Sleep mode and the
battery has discharged. If you performed a shutdown before
this message was displayed, a program or driver may have
prevented Windows from shutting down.
Data stored in the device’s memory has been lost. Data
stored in the device’s internal storage drive may not be
affected.
Always save your data even when you are using Sleep
mode. If your battery fully discharges, information that has
not been saved will be lost. Your device can be configured to
warn you when the battery is running low see
when the tablet’s battery runs low” on page 63
If you are running on battery power, it is recommended that
you do not leave the device in Sleep mode for long periods
of time.
To charge the battery, leave the device plugged into a live
wall outlet for several hours. For more information see
“Charging the battery” on page 60
.
