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TROUBLESHOOTING FOR e-Filing

This chapter describes how to troubleshoot the problems on e-Filing.

e-Filing Web Utility Problems................................................................................................ 94

Содержание e-STUDIO206L

Страница 1: ...MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide ...

Страница 3: ...oft Windows Server 2008 Operating System y Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries y Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries y Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incor...

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Страница 5: ...1101 and the Hole Punch Unit MJ 6103 both optional 27 Paper jam in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 31 Paper jam in the Saddle Stitch unit of the Saddle Stitch Finisher MJ 1106 optional 35 Paper jam in the Inner Finisher MJ 1032 and the Hole Punch Unit MJ 6007 both optional 39 Paper jam in the Saddle Stitch Finisher MJ 1033 and the Hole Punch Unit MJ...

Страница 6: ... my scans 92 Cannot find the data saved in the shared folder 92 Chapter 5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems 94 e Filing Web Utility terminates the session 94 Numerous sub windows repeatedly appear 94 Displaying the items in the Contents Frame takes a long time 94 Error messages 95 Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network 98 Ca...

Страница 7: ... CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab 110 Error Messages 112 Error Codes 114 Error codes on print jobs 114 Error codes on transmission and reception 115 Error codes on scan jobs 117 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 124 General operations 124 Originals and paper 125 Regular...

Страница 8: ...6 CONTENTS ...

Страница 9: ... Job Separator and the Offset Tray both optional 26 Paper jam in the Bridge Kit optional 27 Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6103 both optional 27 Paper jam in the Saddle Stitch Finisher MJ 1106 and the Hole Punch Unit MJ 6103 both optional 31 Paper jam in the Saddle Stitch unit of the Saddle Stitch Finisher MJ 1106 optional 35 Paper jam in the Inner Finisher MJ 1032 an...

Страница 10: ...Removal and Installation of the Exit Support Tray 77 ...

Страница 11: ...ms with some of the screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 11 Messages Displayed on the Touch Panel The original or copy paper is jammed Remove it following the guidance on the touch panel P 14 Clearing a Paper Jam A cover is open Check which cover on the touch pan...

Страница 12: ...ng by a service technician Contact your service representative with the error code displayed on the right side of the touch panel Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Screen Description Remedy ...

Страница 13: ...unt over cannot store anymore The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning Ask your administrator for details of setting the limit for the number of copies READY SADDLE STITCH TRAY FULL The saddle stitch tray of the finisher is full of paper Remove the paper from the saddle stitch tray of the finisher READY CHECK SADDLE STI...

Страница 14: ...r to its width so that it will be placed straight Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the messages...

Страница 15: ...full Remove the paper punchings P 74 Cleaning the Hole Punch Dust Bin DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the department has reached 0 For details of setting the quota ask your administrator Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for...

Страница 16: ...21 5 Bypass tray P 21 6 Drawer feeding portion P 18 7 Large Capacity Feeder P 19 or Paper Feed Pedestal both optional P 19 8 Paper transport path P 22 9 Drawers P 20 or drawer of the Large Capacity Feeder optional P 20 10 Job Separator Offset Tray or Bridge Kit all optional P 26 P 27 11 Hole Punch Unit optional P 27 P 31 P 39 P 42 12 Saddle stitch unit optional P 35 P 44 13 Finisher optional P 27 ...

Страница 17: ...cult to remove See also that no pieces of torn paper are left inside the equipment When the paper jam sign remains after removing the jammed paper Depending on the timing of the occurrence no jammed paper may be found where the paper jam sign indicates If the sign does not disappear after you have removed the jammed paper follow the steps as instructed on the touch panel Do not touch the fuser uni...

Страница 18: ...etween the size in a drawer or the bypass tray and the size registered in the equipment y All the jammed paper has not been removed y There is too much of a gap between the paper and the side or end guide in the drawer y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer Paper jam in the Reversing Automatic Document Feeder optional Lower 1 Open the R...

Страница 19: ...ng Automatic Document Feeder optional Upper 1 Raise the lever and open the upper cover 2 Remove the original 3 Turn the inner green dial and remove the jammed original 4 Raise the green lever and open the transport guide 5 Raise the guide plate under the transport guide and remove the original under the guide plate 2 1 ...

Страница 20: ...de 8 Lower the original feeder tray Paper jam in the drawer feeding portion 7 Raise the original feeder tray and remove the original under the tray 9 Close the upper cover 2 1 1 Open the feeder cover on the right side 2 Remove the jammed paper from the drawer and close the feeder cover ...

Страница 21: ...eder optional Paper jam in the Paper Feed Pedestal optional If the paper is jammed on the cover side remove it as shown in the figure on the right 1 Open the feeder cover of the Large Capacity Feeder on the right 2 Remove the jammed paper and close the feeder cover 1 Open the feeder cover of the Paper Feed Pedestal on the right ...

Страница 22: ...se the feeder cover 1 Open the paper source drawer and remove the jammed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 1 Open the drawer of the Large Capacity Feeder and remove the jammed paper 2 1 ...

Страница 23: ...t there is no folded curled paper or overloading and then close the drawer of the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 1 Move the green paper holding lever toward the outside The paper can now be removed 2 Pull out the jammed paper in the bypass tray 3 Place paper in the bypass tray again and then move the g...

Страница 24: ...your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit This could injure you 1 Open the automatic duplexing unit on the right 2 Remove paper jammed on the paper transport path above the fuser unit Only for e STUDIO356 456 3 While holding the green lever to lift up the transfer unit remove the jammed paper 2 1 1 Open the automatic duplexing unit on the right...

Страница 25: ...r Jam 23 1 TROUBLESHOOTING FOR THE HARDWARE 3 Close the automatic duplexing unit 2 Open the transport guide toward you and remove the jammed paper Be sure not to touch the photoconductive drum when removing the jammed paper This could stain copy images ...

Страница 26: ...the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit on the right 2 Press down the two green fuser pressure release levers until they stop The fuser pressure release levers will automatically return to their original position when the automatic duplexing unit is closed 3 Open the transport guide holding the green knob and then release the jammed pap...

Страница 27: ...e the automatic duplexing unit 4 Remove the paper from the exit section 5 When the finisher optional is installed open the Bridge Kit cover while holding the handle 6 Remove the jammed paper 7 When the finisher is installed close the Bridge Kit cover 8 Close the transport guide holding the green knob ...

Страница 28: ...areful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit This could injure you y Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 4 Close the cover inside of the equipment 5 Close the automatic duplexing unit 1 Open the ...

Страница 29: ...nch Unit MJ 6103 both optional Paper Jam in the upper receiving tray 1 Open the cover holding the handle of the Bridge Kit 2 Remove the jammed paper inside the Bridge Unit If the jammed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 24 Paper jam in the fuser unit 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the jamme...

Страница 30: ... is installed 3 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit MJ 6103 is installed proceed to step 5 4 Remove the jammed paper Proceed to step 8 5 Open the Hole Punch Unit cover 6 Turn the green knob to get the jammed paper out 7 Close the Hole Punch Unit cover ...

Страница 31: ... side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray can also be closed by pressing the right side of the lever 1 Raise the lever and open the upper receiving tray of the finisher 2 Remove the jammed paper 3 Lower the shutter of the paper...

Страница 32: ... is installed 4 Open the cover holding the handle of the Bridge Unit When the Hole Punch Unit MJ 6103 is installed proceed to step 6 5 Remove the jammed paper Proceed to step 9 6 Open the Hole Punch Unit cover 7 Turn the green knob to get the jammed paper out 8 Close the Hole Punch Unit cover ...

Страница 33: ...sher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the right side of the lever 1 Raise the lever and open the upper receiving tray of the finisher 2...

Страница 34: ...E HARDWARE 32 Clearing a Paper Jam 3 Open the front cover of the finisher 4 Remove the jammed paper from the right or left 5 Open the cover holding the handle of the Bridge Unit 6 Remove the jammed paper inside the Bridge Unit ...

Страница 35: ...er of the Bridge Unit 8 Lower the shutter of the paper exit portion and remove the paper 10 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the fin...

Страница 36: ...1 TROUBLESHOOTING FOR THE HARDWARE 34 Clearing a Paper Jam 11 Close the cover of the Hole Punch Unit when it is installed 12 Close the front cover of the finisher ...

Страница 37: ...e Saddle Stitch Finisher MJ 1106 optional 1 Remove the jammed paper from the exit side of the Saddle Stitch unit 2 Open the front cover of the finisher 3 Holding the green knob move the guide to the right 4 Raise the lever and open the upper receiving tray of the finisher 5 Open the cover of the Hole Punch Unit when it is installed 2 1 ...

Страница 38: ... the jamming occurs In this case follow step 7 7 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher This could injure you The upper receiving tray of the finisher can also be closed by pressing the ri...

Страница 39: ...BLESHOOTING FOR THE HARDWARE 9 Holding the green knob return the guide to the left 10 Pull out the Saddle Stitch unit until it stops 11 Open the transport guide on the right side 12 Remove the jammed paper 13 Remove the paper from the inside of the Saddle Stitch unit ...

Страница 40: ...WARE 38 Clearing a Paper Jam 14 Close the transport guide 15 Holding both green knobs with your fingers open the transport guide on the left 16 Lower the two green levers 17 Remove the paper 18 Raise the two green levers 1 1 2 2 2 2 ...

Страница 41: ...Unit MJ 6007 both optional 19 Holding both green knobs with your fingers close the transport guide on the left 20 Return the Saddle Stitch unit to its original position 21 Close the cover of the Hole Punch Unit when it is installed 22 Close the front cover of the finisher 1 1 1 Lift up the control panel and then open the front cover of the finisher 2 1 ...

Страница 42: ...ver on the right hand unit of the finisher The paper exit of the equipment opens 4 Turn the green dial clockwise to send the paper and remove it 5 Return the green lever to its original position 6 When the Hole Punch Unit is installed and used for punching holes while pulling the green dial toward you turn it to align the yellow marks on the parts 2 1 2 1 2 1 ...

Страница 43: ...ial counterclockwise to remove the jammed paper 8 Turn the upper green dial clockwise to remove the jammed paper 9 Holding the green knob open the upper cover 10 Remove the jammed paper and then close the upper cover 11 While holding the green lever open the Hole Punch Unit to remove the jammed paper 2 1 2 1 2 1 3 1 2 ...

Страница 44: ... the Hole Punch Unit to its original position 13 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 14 Close the front cover of the finisher 1 Remove the jammed paper from the receiving tray section 2 Open the front cover of the finisher ...

Страница 45: ...reen dial until the triangle mark falls within the designated area of the label 4 Move the upper green lever to the right and remove the jammed paper 5 Return the lever to its original position 6 Open the upper cover of the finisher and remove the jammed paper 7 Close the upper cover of the finisher 2 1 2 1 ...

Страница 46: ...h Finisher MJ 1033 optional 8 Close the front cover of the finisher 1 Remove the paper jammed on the saddle stitch tray in the lower left part of the finisher 2 Open the front cover of the finisher 3 Move the lower green lever to the right and remove the jammed paper 4 Return the lever to its original position 2 1 ...

Страница 47: ...In this case just clearing the jammed paper does not prevent another paper jam Be sure to follow the procedure below Troubleshooting differs depending on how the paper jam has occurred P 45 Jam when making copies or prints using a drawer P 47 Jam when making copies or prints using the bypass tray P 48 Jam when printing from the FAX Jam when making copies or prints using a drawer 1 Clear the paper ...

Страница 48: ... the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper jam is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 6 Press the USER tab to enter the USER menu and press DRAWER 5 Press the USER FUNCTIONS button on the control panel ...

Страница 49: ...message 8 Press the paper size button corresponding to the paper placed in the drawer and OK 9 Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again Jam when making copies or prints using the bypass tray 1 Clear the paper jam following the guidance shown on the touch panel Then close all the covers ...

Страница 50: ...rresponding to the size set in the equipment after the paper jam is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying or printing again Jam when printing from the FAX 1 Pull out the drawer in which paper jams occurred and remove all the paper from it 2...

Страница 51: ...owing the guidance shown on the touch panel Then close all the drawers and covers Printing resumes 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides ...

Страница 52: ... 50 Staple jam in the finisher P 56 Staple jam in the Saddle Stitch unit Staple jam in the finisher Finisher MJ 1101 MJ 1106 1 Open the front cover of the finisher An illustration of MJ 1101 is given in the right hand figure 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top ...

Страница 53: ... 6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Lift up the control panel and then open th...

Страница 54: ...ve the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge 5 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 6 Remove the top staple sheet 2 1 2 1 ...

Страница 55: ...artridge and the staple case or the ones in the staple receiver 9 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 10 Return the Hole Punch Unit to its original position 11 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and thi...

Страница 56: ...sher MJ 1033 12 Close the front cover of the finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet ...

Страница 57: ...e the guide and return it to its original position 6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge on the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Close the front cover of the finisher ...

Страница 58: ...t cover of the finisher and pull out the Saddle Stitch unit until it stops 2 Remove the staple cartridge 3 Raise the guide while holding the knob Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet 5 Holding the knob lower the guide and return it to its original position 2 1 2 1 ...

Страница 59: ...sher MJ 1033 6 Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a click 7 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge 3 Push the green lever up 1 2 1 2 ...

Страница 60: ...le sheet left Do not touch the stapling area The actual needle point could cause you personal injury 6 Push the shutter knob down and return it to its original position 7 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 8 Close the left cover of the finisher 2 1 ...

Страница 61: ...ner Cartridge When the toner cartridge runs out the message Install New toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure optimal printing performance we recommend that you use only genuine TOSHIBA toner cartridges ...

Страница 62: ...re is little toner remaining in the cartridge as well as notifying your authorized service representative automatically by remote service Image quality optimization function This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality If you are using a toner cartridge other than the one we recommend the equipme...

Страница 63: ...out the toner cartridge Never attempt to incinerate toner cartridges Dispose of used toner cartridges in accordance with local regulations 4 Shake the new toner cartridge strongly with the label surface down to loosen the toner inside 5 Pull out the seal in the direction of the arrow 6 Insert the toner cartridge along the rail Insert the toner cartridge until it clicks 10 10 10 ...

Страница 64: ... Cartridge 8 Close the front cover 7 Carefully pull the cleaner out until it comes to a stop and then carefully reinsert it straight into its original position Repeat this step a couple of times Check that the cleaning knob is fully inserted after cleaning ...

Страница 65: ...essage Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below 1 Press JOB STATUS 2 Press the TONER tab ...

Страница 66: ...RE 64 Replacing a Toner Cartridge 3 Press REPLACE TONER CARTRIDGE 4 To replace a toner cartridge press YES To cancel press NO 5 Replace the toner cartridge See P 59 Replacing a Toner Cartridge for the correct procedure 6 Press FINISH ...

Страница 67: ...ddle Stitch unit staples Refilling finisher staples Finisher MJ 1101 MJ 1106 1 Open the front cover of the finisher An illustration of MJ 1101 is given in the right hand figure 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 4 Fit a new staple case on the staple cartridge Push the s...

Страница 68: ...dge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit wh...

Страница 69: ...e Pull up the empty staple case while pushing both sides as shown in the figure 6 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 7 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Return the Hole Punch Unit to its original position ...

Страница 70: ...ut your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 10 Close the front cover of the finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure ...

Страница 71: ...w staple case into the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 5 Fit the staple cartridge into the stapler Insert the staple cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the finisher 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops ...

Страница 72: ... The transparent cover of the cartridge is lifted 4 After the transparent cover is lifted take the empty staple case out of the cartridge 5 Fit the new staple case into the staple cartridge Insert it to the rear until it clicks In this step do not remove the seal bundling the staples 6 Press down the transparent cover of the cartridge Press it down until it clicks 2 1 2 1 2 1 ...

Страница 73: ...straight the seal bundling the staples 8 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 9 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge 1 2 1 2 ...

Страница 74: ...taples 3 Pull out straight the stopper holding the staples of the new staple cartridge 4 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 5 Close the left cover of the finisher ...

Страница 75: ...copied image Clean the charger following the procedure below 3 Close the front cover 1 Open the front cover of the equipment 2 Carefully pull the cleaner out until it comes to a stop and then carefully reinsert it straight into its original position Repeat this step a couple of times Check that the cleaning knob is fully inserted after cleaning ...

Страница 76: ...ocedure below Hole Punch Unit MJ 6103 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover Hole Punch Unit MJ 6007 1 Open the Hole Punch Unit cover 2 Pull out the hole punch dust bin 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 2 1 2 1 ...

Страница 77: ...Hole Punch Unit while pushing the green lever 4 After moving the hole punch dust bin to the left pull it toward you 6 Push back in the hole punch dust bin 7 Return the Hole Punch Unit to its original position 8 Carefully return the finisher to its original position Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 2 1 ...

Страница 78: ...leaning the Hole Punch Dust Bin Hole Punch Unit MJ 6008 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the front cover of the finisher 1 Open the front cover of the finisher 2 Pull out the hole punch dust bin ...

Страница 79: ... the alignment of the printed sheets use the exit support tray unless a large number of sheets are printed y When an optional finisher or Job Separator is installed in the equipment do not remove the exit support tray e STUDIO206L 256 306 in which the Offset Tray or Job Separator is installed has no exit support tray Removing the exit support tray Installing the exit support tray 1 Place your fing...

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Страница 81: ...2 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems 80 ...

Страница 82: ...tic Document Feeder optional is not fully lowered Lower them fully to block the outside light The original glass platen sheet scanning area and guide are stained Clean them P 126 Regular Maintenance The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent origin...

Страница 83: ...l direction The charger is stained Clean the charger P 73 Cleaning the Charger Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them P 126 Regular Maintenance The charger is stained Clean the charger P 73 Cleaning the Charger Problem Description Cause Corrective Action ...

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Страница 85: ...blems 86 Cannot print port setting problems 86 Cannot print SNMP Community Name problems 86 Command line options not processed 86 Retrieval of printer configuration failed 87 Cannot change settings on the Device Settings tab 87 Network Connection Problems 88 Cannot print with the equipment network connection problems 88 Cannot print with SMB print 88 Cannot print properly with AppleTalk print 88 C...

Страница 86: ...cing paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing starts Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image ma...

Страница 87: ...e it either way below is required Contact the administrator of the equipment y Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide y Log on to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide Printing a document including many graph...

Страница 88: ...om the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Cannot print SNMP Community Name problems Problem Description I cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings y Equipment y TCP IP port...

Страница 89: ...scription The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log on with the Administrator No Check Yes No Corrective Action 1 Is the equipment turned on Next Step Ø Ö Turn on the equipment 2 Can you connect the computer to t...

Страница 90: ...h AppleTalk print Problem Description y Text will be printed as striped lines for an email message y Some text is not printed in a document y When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead No Check Yes No Corrective Action 1 Have you set the protocol ...

Страница 91: ...owed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs output properly Next Step Ø Ö Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step Ø Ö If not delete the job install the re...

Страница 92: ... settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative Also refer to the Printing Guide for more information on resolving output errors caused by software settings No Ch...

Страница 93: ...4 TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problems 92 Cannot E mail my scans 92 Cannot find the data saved in the shared folder 92 ...

Страница 94: ...ttings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide Cannot find the data saved in the shared folder Problem Description I have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action y For Windows OS search the network for the equipment using the search function of Explorer...

Страница 95: ...bes how to troubleshoot the problems on e Filing e Filing Web Utility Problems 94 e Filing Web Utility terminates the session 94 Numerous sub windows repeatedly appear 94 Displaying the items in the Contents Frame takes a long time 94 Error messages 95 ...

Страница 96: ...your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed Nu...

Страница 97: ...on or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been rea...

Страница 98: ...ument is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later Message Corrective Action ...

Страница 99: ... disabled after LDAP search 101 LDAP authentication takes a long time 101 Printing Problems Network Related 102 SMB print in a Windows operating system environment 102 Raw TCP or LPR print in a Windows operating system environment 102 IPP print in a Windows operating system environment 103 Novell print in a NetWare environment 103 Macintosh environment 104 UNIX Linux environment 104 Network Fax N ...

Страница 100: ...pment Next Step Ø Ö Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device 3 Can you locate other computers connected to the same network Next Step Ø Ö Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment 4 Check the link LED activity on the...

Страница 101: ...ur network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step Ø Ö See the vendor s website for information about product updates and technical supports 4 Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step Ø Ö Configure the proper protocol 5 Change the proto...

Страница 102: ... equipment respond to the ping End Next Step Ø 5 Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step Ø Ö Contact your local network specialist for a valid IP address for the equipment 6 Can you ping to another computer within the same network Next Step Ø Ö Check the computer s protocol se...

Страница 103: ...cation on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step Ø Ö Confirm that the LDAP server is correctly running 2 Is the LDAP server setting correctly set End Ö Enter the correct LDAP setting Re enter the correct password carefully because...

Страница 104: ... supported Set up the WINS server address correctly or enter 0 0 0 0 for the WINS server address to disable the WINS service When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client computers are located in different segments is the WINS service correctly provided Next Step Ø Ö When IPv4 is supported Set up the WINS server and...

Страница 105: ...print with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct frame type selected Next Step Ø Ö Set up the IPX SPX correctly 2 If applicable did you successfully set up queue based print Next Step Ø Ö Set up the NetWare server properly 3 Did you configure the equipment for a NetWare connection Next Step Ø Ö Set up the NetW...

Страница 106: ... technical support No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Ø Ö Set up the IP address correctly 2 Is the LPR LPD print correctly set Next Step Ø Ö Set up the LPD print service correctly 3 Did you successfully install the UNIX Linux filters Next Step Ø Ö Refer to the Software Installation Guide to install UNIX Linux filters 4 Did you successfully cre...

Страница 107: ...r driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing ...

Страница 108: ...tion procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities CD ROM or download it from this equipment N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective a...

Страница 109: ...lem description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less ...

Страница 110: ...re Problem Description I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed ...

Страница 111: ...er describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab 110 Error Messages 112 Error Codes 114 Error codes on print jobs 114 Error codes on transmission and reception 115 Error codes on scan jobs 117 ...

Страница 112: ...o remove paper from the receiving tray of the Finisher y You need to remove the staples jammed in the Finisher P 50 Staple jam in the finisher y You need to remove the staples jammed in the Saddle Stitch unit P 56 Staple jam in the Saddle Stitch unit y You need to clear the hole punch paper bits from the Hole Punch Unit P 74 Cleaning the Hole Punch Dust Bin y The recommended toner cartridge is not...

Страница 113: ...icates no paper is left in a drawer Refer to the Copying Guide Paper Jam This icon indicates a paper jam occurred It also indicates the location of the paper jam P 14 Clearing a Paper Jam Staples Empty This icon indicates no staples are left in the Finisher P 65 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected ...

Страница 114: ...pen Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Plea...

Страница 115: ...are the new toner cartridge Cyan Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bottle cover Confirm the waste toner bo...

Страница 116: ... number of prints specified in department management has become 0 Perform initialization 4121 Job cancellation due to the external counter error 1 Put in a coin and perform printing again 2 Insert a card and perform printing again or contact your administrator 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again 4211 Printing data storin...

Страница 117: ...ecurity Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Reattempt the communications 0053 Security Mismatch in Relay or Mail Box transmission Confirm the remote party s Security Code system password and your setup 00B0 00B500C0 00C400D0 00D2 Signal Error or Line Condition Error Reattempt t...

Страница 118: ...correctly set 1C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 1CC0 Job canceled The job was canceled 1CC1 Power failure Check whether the power cable is connected properly and is inserted securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask...

Страница 119: ...ble is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are set correctly 3E40 POP3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly 3F10 3F20 File I O error Ask the sender to resend the Email If the error still occurs contact your service representative Error Code Problem Description Cor...

Страница 120: ...al mail address 2C6C Invalid address specified in To field Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail address then try again 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 2C71 SMTP authentication error Confirm that the login name and pass...

Страница 121: ...work folder is shared in your network and try scanning again If the error still persists ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server fail...

Страница 122: ...rsists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Cr...

Страница 123: ...d of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BA0 In...

Страница 124: ...t your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User...

Страница 125: ... tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment 124 General operations 124 Originals and paper 125 Regular Maintenance 126 ...

Страница 126: ... panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode Refer to the Quick...

Страница 127: ...etween the paper and the side guide or the end guide not to take much space If the thick paper is jammed take a little space between the paper and the side guide For details refer to Chapter 1 of the Copying Guide Hidden jammed paper has not been removed Check the sign again on the touch panel to see where the jam occurred P 14 Clearing a Paper Jam Two or more sheets of paper are fed together Shee...

Страница 128: ...e of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining y Clea...

Страница 129: ...er 105 Novell print 103 P Paper jam 14 caused by a wrong paper size setting 45 locating 14 occurs frequently 16 tips on removing the jammed paper 15 Paper jam clearing automatic duplexing unit 21 Bridge Kit 27 bypass tray 21 drawer feeding portion 18 drawer of the Large Capacity Feeder 20 drawers 20 Finisher MJ 1101 and Hole Punch Unit MJ 6103 27 fuser unit 24 Inner Finisher MJ 1032 and Hole Punch...

Страница 130: ...Stitch finisher MJ 1106 56 Saddle Stitch unit 56 Staples refilling 65 Finisher MJ 1101 MJ 1106 65 Inner Finisher MJ 1032 66 Saddle Stitch Finisher MJ 1033 68 71 Saddle Stitch finisher MJ 1106 69 Saddle Stitch unit 69 Super Sleep mode 124 T Toner cartridge Near Empty message 63 Toner cartridge replacing 59 U User information 124 ...

Страница 131: ...DP 2095 2530 3020 3590 4590 OME110056A0 ...

Страница 132: ...2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 2011 TOSHIBA TEC CORPORATION All rights reserved R110620K0301 TTEC SYS V1 0 Ver01 2011 11 ...

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