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Troubleshooting Guide
Resolving a hardware conflict
You are using an external display device and part of the
desktop isn’t visible.
If the desktop area is set to a resolution greater than 640 x 480, the
external device goes into “virtual” display mode. This means that
part of the desktop will not display on the screen. You can view the
“lost” area by scrolling to it.
Even if your desktop area is set to 640 x 480, some of the desktop
will be outside of the viewing area. This is because most
televisions and video projectors overscan by 15 to 20 percent. You
can view the edge of the desktop by scrolling to it.
Disk drive problems
Problems with the hard disk or with a diskette drive usually show
up as an inability to access the disk or as sector errors. Sometimes
a disk problem may cause one or more files to appear to have
garbage in them. Typical disk problems are:
You are having trouble accessing a disk, or some of the data
appears to be missing.
Make sure you’re identifying the drive by its correct name (A for
the diskette drive or C for the primary hard disk).
In Windows 98 Second Edition, run ScanDisk, which analyzes the
directories, files and File Allocation Table (FAT) on the disk and
repairs any damage it finds.
To run ScanDisk:
1
Click Start, then point to Programs.
2
Point to Accessories, then point to System Tools.
3
Click ScanDisk.
Windows opens the ScanDisk window.
In Windows NT, run the Disk Administrator Error Checking tool
to check disk volumes for errors. You can also save a copy of your
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