Getting Technical Support
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P/N: 1004636-01
Introduction
Getting Technical Support
Before contacting a Topcon customer representative about any problems with the receiver, see
“Troubleshooting” on page 37 for some solutions that may fix the issue.
Contact your local Topcon dealer or visit the Topcon Total Care Web site (www.topconcare.com) for technical
support.
When contacting Topcon for technical assistance, provide the following information for better and faster service:
1. A description of the following:
– Field operation that was being performed when the problem occurred
– Details of the unexpected behavior, symptoms, and any error messages that precede or follow the
problem
– Problem occurrence frequency or patterns
2. Receiver information and configuration settings. For receiver information, click Information in TRU,
select Save to File, enter a file name, and save it to the computer.
3. Specifications of mobile devices and computers used in the field or office exhibiting the problem. These
specifications should include model information, version number, operating system information, memory
and storage capacity, etc.
4. Information about the system software, including the version number and steps to reproduce the problem.
5. A description of the field environment and/or observation conditions when the problem occurred.
Website
The Topcon website provides current information about Topcon’s line of products. The support area of the
website provides access to Topcon field and office software, manuals, frequently asked questions, and so forth.
To access the Topcon website, visit www.topconpositioning.com.
The Topcon’s TotalCare website also provides complete support, such as news, updates, reminders, training,
live Webinars, and customer service to help you get the information you need. Visit www.topconcare.com.
For quick and effective support, provide a detailed description of the problem.
