T
ROUBLESHOOTING
G
UIDE
PROBLEM POSSIBLE REASONS POSSIBLE SOLUTIONS
ThunderVac will
not operate.
- Power cord may not be
firmly plugged into outlet.
- No power coming from
outlet.
- Unit may be in need of
service.
- Firmly replace power cord
into wall outlet.
- Check fuse or breaker.
Please note they may need
replacement.
- Contact qualified and
licensed service personnel.
Dust escapes
from
ThunderVac.
- Dust Tank improperly
installed.
- Dust Tank is full.
- Hose improperly installed.
- Replace Dust Tank so that it
firmly snaps into place.
- Empty Dust Tank.
- Review instructions for
proper Hose attachment.
ThunderVac has
no suction or very
weak suction.
- Dust Tank is improperly
installed.
- Dust Tank is full.
- One or more filters are
clogged.
- Hose or nozzle passage is
clogged.
- Replace Dust Tank so that it
firmly snaps into place.
- Empty Dust Tank.
- Clean and rinse filter/filters
with cool or lukewarm water,
or replace filters*.
- Turn unit off and unplug
from wall outlet. Check for
possible obstruction in Intake
Hole and/or accessories.
* See ordering insert included with this manual for information on obtaining replacement filters.
Flexible Hose and
accessories do not
lift dust.
- Dust Tank is full.
- One or more filters are
clogged.
- Hose or Intake Hole is
clogged.
- Empty Dust Tank.
- Clean and rinse filter/filters
with cool or lukewarm water,
or replace filters*.
- Turn unit off and unplug
from wall outlet. Check for
possible obstruction in Intake
Hole and/or accessories.
BEFORE RETURNING ANY PRODUCT THAT IS DEFECTIVE:
1.
Read all instructions in this manual.
2.
Read Troubleshooting Guide above.
3.
Contact our Customer Service at (800) 711-6617 ext. 102/130
NOTE: To ensure prompt and accurate service, call for a Return Authorization Number before
returning any unit to Top Innovations, Inc. Failure to obtain a Return Authorization Number will
cause a delay in both warranty and out-of-warranty service requests.
10
Top Innovations, Inc.
