2700-4001_22 IMA Manual
55
Last Revision: 12/14/2021
A
PPENDIX
B:
T
ROUBLESHOOTING
P
ROCEDURE
SYMPTOM
POTENTIAL CAUSE
SOLUTION
No response from
actuator
Controller / Drive not enabled
Enable Controller/Drive
Controller / Drive faulted
Reset the Controller/Drive
Improper / Failed wiring
Check the wiring
Actuator is enabled but
is not operating or is
operating erratically
Feedback cable may be damaged
Test the feedback cable
Feedback wiring may be incorrect
Verify feedback wiring
Actuator is operating but
is not up to rated
speeds/force
Motor phases are wired incorrectly or in
incorrect order
Verify correct wiring of motor armature
Drive may be improperly tuned
Check all gain settings
Drive may be set up improperly for
Tolomatic IMA Actuator used
Check drive settings for number of poles,
voltage, current, resistance, inductance,
inertia, etc.
Feedback is improperly aligned
Contact Tolomatic
Actuator cannot move
Force is too large for the capacity of the
actuator or too much friction is present
Verify force requirements
Excessive side load
Verify correct operation
Misalignment of output rod to
application
Verify correct alignment
Drive has too low of current capacity or
is limited to tool low of current capacity
Verify correct drive and settings
Actuator has crashed into hard stop
Disconnect from load and manually
move away from hard stop. If problem
persists, contact Tolomatic for service.
Actuator housing moves
or vibrates when shaft is
in motion
Loose mounting
Check actuator mounting
Drive is improperly tuned – wrong gain
settings
Tune drive
Actuator is overheating
Duty cycle is higher than actuator ratings
Verify duty cycle is within continuous
ratings
Drive is poorly tuned, causing excessive
unnecessary current to be applied to
motor
Check gain settings
Actuator low or out of grease
Re-lubricate (if applicable)