30110 BL HDBaseT Set2
Relens GmbH Contact:
11
RMA Policy
When returning product to TLS electronics for any reason, the customer should
fill out the official RMA form to obtain a RMA number. Without the permission or
approval, TLS electronics will be no responsible for any return. This can be
initiated by emailing or calling your related sales.
All requests are processed within 48 hours.
Standard Replacement
For customers that agree to return defective product to TLS electronics first, a
Standard Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to
be referenced on the outside of the return shipment.
Upon receipt of the defective product, TLS electronics will, at its discretion,
either repair or replace the product and ship it out in the most expeditious
manner possible. Subject to availability, the replacement product will be
shipped on the business day following receipt of the defective product.
In the event the product returned to TLS electronics has been discontinued (i.e.
the product is no longer being manufactured by TLS electronics but is still
under warranty), TLS electronics will, at its discretion, either repair or replace
with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from TLS electronics, you must send the
product - freight prepaid - to TLS electronics. The TLS electronics RMA number
must be prominently displayed on the outside of your package. If you send your
product to TLS electronics without the RMA number prominently displayed on
the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. TLS
electronics does not accept responsibility for any lost shipments unless proof of
delivery to TLS electronics is provided.
Please note:
Product shipped to TLS electronics must be properly packaged to prevent loss
or damage in transit.
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