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Troubleshooting

Tips for error messages displayed during registration
phase

Registration with an SIP provider can fail for many reasons. Here you will find tips for
locating errors in certain situations.

Proxy not found

•

The VoIP adapter or DSL router is not connected to the Internet.

•

The entry for the standard gateway is missing or incorrect.

•

The entry for the name server (DNS) is missing or incorrect.

•

Your provider’s proxy is spelled incorrectly.

Registrar not found

•

The VoIP adapter or DSL router is not connected to the Internet.

•

The registration for the standard gateway is missing or incorrect.

•

The entry for the name server (DNS) is missing or incorrect.

•

Your provider’s registrar is spelled incorrectly.

Error during registration process

•

The VoIP adapter or DSL router is not connected to the Internet.

•

The registration for the standard gateway is missing or incorrect.

•

The entry for the name server (DNS) is missing or incorrect.

•

The registrar/proxy/STUN server is spelled incorrectly.

•

If IP addresses have been entered for the registrar/proxy/STUN server, these
may be incorrect. The server may be down.

Registration was successful. Device may be unavailable for incoming
calls.

•

Provider’s SIP server does not answer the keep-alive signals within the
expected timeframe.

•

The setting for the SIP port on the VoIP adapter does not match the NAT
setting on your DSL router.

Notes on Internet browsers

Enter the VoIP adapter into your favorites in Microsoft Internet Explorer

If the VoIP adapter is added as a favorite in Microsoft Internet Explorer, additional
information for the picture elements is saved along with the current IP address. The

Содержание 40 VoIP

Страница 1: ...Installation and Operating Instructions UK VoIP ISDN Gateway tiptel 40 VoIP tiptel ...

Страница 2: ...P ISDN adapter 8 Interfaces 10 ISDN connection 10 Network connection 10 Reset 11 Terminals 11 ISDN telephone systems 11 ISDN telephones 11 Network Configuration 12 Network Settings of the tiptel 40 VoIP 12 Configuration 14 Configuration interface via LAN 14 Configuration advice 15 Configuration procedure 15 Configuration 17 Internet Telephony 17 Overview 17 Setting up changing a SIP account 17 Acc...

Страница 3: ...Operation 28 Configuring the terminals 28 Troubleshooting 29 Status LEDs 29 Tips for error messages displayed during registration phase 30 Notes on Internet browsers 30 Technical Specifications 32 Appendix 33 Explanation of terms 33 Service 35 Care advice 35 Guarantee 36 Declaration of conformity 37 CE symbol 37 Index 38 ...

Страница 4: ...make changes to the User Manual or the hardware described at any time and without prior notice The current version of the User Manual is also available as a pdf file on the Internet at www tiptel de The texts and illustrations contained in this User Manual have been compiled with the utmost care though errors cannot be ruled out completely The publisher shall not be held liable for any incorrect i...

Страница 5: ...telephone Network LAN connection Existing broadband Internet access e g ADSL If you make Internet calls without voice compression as per the G 711 standard they require approx 80 kbit s of bandwidth If you want to use a standard ADSL connection with a 128 kbit s upload speed and the Internet at the same time to upload download files this may result in faults during voice transfer If this occurs en...

Страница 6: ...nal Installation work on the 230v mains network must be carried out by a qualified electrician VDE 0100 must be observed In the event of a malfunction the power cable must be removed from the socket The ISDN connector cable and the network cable must also be removed The tiptel 40 VoIP adapter must not be installed or operated in the following environments outdoors in damp or wet rooms bathrooms sh...

Страница 7: ... tiptel 40 VoIP for several hours in the event of a power failure Main features The tiptel 40 VoIP provides a large range of features that can be customized for each individual usage situation VoIP extension for existing ISDN telephone systems VoIP adapter for max 4 ISDN telephones 4W feed Toll free Internet based calls to users of an IP provider s network Clear high voice quality Simple configura...

Страница 8: ...PC using an ISDN telephone Installing the System The tiptel 40 VoIP is prepared for wall mounting The required distance between screws is 118 mm Tools required Percussion drill with 6 mm masonry bit Various screwdriver sizes Side cutting nipper strip insulation pliers crimping pliers for US type phone plugs where applicable Order of installation The following sequence must be observed when install...

Страница 9: ...essary when connecting directly to another switch or hub The send receive lines are automatically configured correctly by the Ethernet port 5 Plug the power cord into the socket 6 Configuration of the network interface Connect the tiptel 40 VoIP adapter to your current network or Internet access device e g DSL router You will find remarks on configuring the network interface in the Network Configu...

Страница 10: ...nnection use a standard ISDN cable to synchronize connection with a NTBA If no additional NTBA is connected to the ISDN system the synchronization cable is not necessary Network connection The tiptel 40 VoIP is equipped with a 10 100 Ethernet port A standard Ethernet cable CAT 5 is used for the connection The allocation of the send receive direction is recognized automatically and internally switc...

Страница 11: ...nes or ISDN telephone systems The range of operation and use of features depend on the terminal used Please also observe the user manuals for the terminals ISDN telephone systems Telephone systems that can be operated with S0 connections complying with the Euro ISDN standard DSS1 ISDN telephones Telephones that can be operated on S0 connections in accordance with Euro ISDN Standard DSS1 These tele...

Страница 12: ...rk Settings of the tiptel 40 VoIP To adjust the settings of the tiptel 40 VoIP you need an ISDN telephone that you connect directly to the S01 of the tiptel 40 VoIP Alternatively you can also configure the device through the ISDN telephone system using a telephone of your choice In doing so however you must specifically select the S0 port on the telephone system to which the tiptel 40 VoIP is conn...

Страница 13: ...akes about 30 60 seconds This concludes initial configuration Overview of programming codes Data Code Input data Notes Display IP address none IP address is displayed on the ISDN telephone Enter IP address nnn nnn nnn nnn Input is confirmed acoustically Display net mask none Network mask displayed on ISDN telephone Enter network mask nnn nnn nnn nnn Input is confirmed acoustically Reset to factory...

Страница 14: ...ory setting of the tiptel 40 VoIP adapter is configured with the IP address 192 168 1 111 Enter this IP address in the address input field in your browser and confirm by pressing Enter You will then see a request for the username and password Default user name admin Default password admin Confirm the input by pressing OK Note For security reasons you should alter user names and passwords as soon a...

Страница 15: ... Internet telephony SIP account form Now check the SIP settings under Provider to see whether your SIP provider is listed in the factory defaults Click on the List of Providers field A list of available providers is shown If your SIP provider is not listed you will then have to set up a new provider 3 Set up SIP provider Go to the Internet telephony SIP provider menu 4 Set up SIP account Go to the...

Страница 16: ...Configuration 16 The status column should display registered for the SIP account that you created If this is not the case due to the last changes click on the symbol to re execute the registration ...

Страница 17: ...vider If an error has occurred you will be provided with additional help by clicking on the symbol Note Please note that when checking for errors the network status and network settings are checked Setting up changing a SIP account Before you can use the device to place calls it is necessary to set up an SIP account Using the information contained in the SIP account the device is then able to log ...

Страница 18: ...choice to designate the data record You can choose any name for the account as it is irrelevant to communications with your SIP provider Note Changing the name of the account later will only change the existing data record No additional copy of the data record is created You can switch off the SIP account as necessary using Account active on off The SIP account is then temporarily logged off from ...

Страница 19: ... your SIP account Also enter this number in the connected ISDN unit The entered ISDN call number is used as follows If you would like to make an outgoing VoIP call using the ISDN device the SIP account is chosen using the phone s own ISDN call number Then the VoIP connection is established Note Alternatively you can also choose an SIP account for outgoing VoIP calls using the specific SIP account ...

Страница 20: ... provider are displayed The settings for user defined SIP providers can be changed under Internet telephony SIP provider The parameters for a default SIP provider cannot be changed In this case create a new SIP provider and make the desired changes Setting up changing an SIP provider On this page you can create SIP providers yourself If you would like to communicate via a SIP server in your local ...

Страница 21: ...er that is not 3478 enter the port as follows Provider Port Example stun Provider net 10000 Settings SIP port Here you can change the port for the SIP control protocol If you need to set up port forwarding in your DSL router do this for UDP ports RTP ports Voice data is exchanged via RTP ports In our experience you must define an individual RTP port range for each VoIP device Specify the beginning...

Страница 22: ...et does not reach the recipient this is noticeable due to an acoustic interruption Dejitter buffer size Jitter describes the time fluctuation between receiving two data packets To compensate for time fluctuations a buffer dejitter buffer is employed When setting the size of the dejitter buffer please keep the following effects in mind Too small a dejitter buffer can result in voice interruptions i...

Страница 23: ...nds Conversations that are in progress are terminated Area code If for an outgoing VoIP you dial a call number without an area code the registered area code is added automatically This is useful if the call numbers entered in your phonebook do not include your area code There are VoIP providers that require the complete call number consisting of area code and subscriber call number in order to dia...

Страница 24: ...ettings choose Use following IP address and enter the IP address sub network mask and standard gateway in the fields that appear The IP address is the device s desired address The default address is 192 168 1 111 Enter the sub network mask that is used In smaller networks this is usually 255 255 255 0 The standard gateway is the interface to the Internet This is normally the ADSL router Enter the ...

Страница 25: ...ult setting is configured to use dynamic WAN IP addresses STUN server operation with dynamic WAN IP address A STUN server is used to determine the external WAN IP address of the DSL router while considering an existing firewall The WAN IP address is required for communicating with the SIP providers The WAN IP address is displayed in the status window on the network page Choose the preferred and al...

Страница 26: ...your browser language setting Service functions Event logging If event logging is activated internal processes are saved in a file Event logging is intended for servicing and should only be switched on upon request by our service department Log file Here you have the option to save the log file on your PC Configuration file Here you have the option to save the current configuration on your PC Note...

Страница 27: ...rted automatically after a software update as well as after importing the new configuration file Restart Using this function you can restart the device manually Factory settings Using this function you can reset the device to its original factory state The device will then restart itself Note Note that you will probably be unable to reach the device with the current IP address once you have done t...

Страница 28: ...ignment in the telephone system as if it were an ISDN multi point connection If you are using ISDN telephones enter the SIP account call numbers into the telephone as MSNs Note Due to the large variety of terminals found on the market we cannot provide any information on operation In this case we refer you to the operating instructions of the particular terminal Outgoing calls To make outgoing cal...

Страница 29: ...ces Each individual LED means the following the LEDs will be listed from top to bottom beginning with LED 1 Position Designation LED illuminates if 1 POWER blinking start phase On Adapter ready 2 LAN LAN connection active 3 ONLINE Registration On Registered with all providers blinking Registration partly unsuccessful Off No registration occurred 4 VoIP VoIP call ON Outgoing or incoming call 5 S01 ...

Страница 30: ...ng registration process The VoIP adapter or DSL router is not connected to the Internet The registration for the standard gateway is missing or incorrect The entry for the name server DNS is missing or incorrect The registrar proxy STUN server is spelled incorrectly If IP addresses have been entered for the registrar proxy STUN server these may be incorrect The server may be down Registration was ...

Страница 31: ... enter the device s IP address directly in the Internet Explorer address field Firmware update If you perform a firmware update for the VoIP adapter you should also delete your browser s cache Otherwise depending on how your browser is configured sites may be displayed incorrectly See your browser s online help for more on this topic ...

Страница 32: ...nition Mains supply Mains voltage 230 V 6 10 50 Hz Power consumption max 23 VA Power consumption in standby mode less than 6 W Dimensions of tiptel 40 VoIP L x W x H dimensions in mm 167 x 170 x 36 mm Weight approx 0 9 kg Casing material ABS Length of power cord 1 5 m Length of ISDN connection cord 3 m Length of ISDN connection cord 3 m Temperature range Operation 0 C to 40 C Storage 20 C to 70 C ...

Страница 33: ...l An IP address contains four numbers separated by dots and is used to identify an individual distinct host computer in the Internet Example 192 34 45 8 LAN Local Area Network Local network between computers for exchanging data or joint use of drives or printers MAC address It is saved firmly on the card and is distinct across the world This is a unique serial number of a device or network card MB...

Страница 34: ...to be defined in contrast to valid IP addresses that are recognized throughout the Internet Switch Option for connecting several computers to a network Hubs used to be used as well TCP IP Transmission Control Protocol Internet Protocol Standard protocol for transmitting data in the Internet Standard protocol for transmitting data in the Internet UDP One of the protocols on which the Internet is ba...

Страница 35: ...ently asked questions Furthermore you can reach the experienced staff in our Technical Support department by email fax or telephone at the times indicated In Germany In Austria In Switzerland www tiptel de support tiptel de www tiptel at www tiptel online ch service tiptel online ch 08 00 a m to 6 00 p m Mon Fri 8 00 a m to 5 00 p m Mon Thur Fri to 2 p m 08 00 to 17 00 h Mon Fri Telephone 0 18 05 ...

Страница 36: ...hall not be covered by the guarantee The guarantee shall not cover any consumables e g batteries or defects that only slightly impair the value of serviceability Claims for damage caused by transport shall be asserted to the shipping company Notes on processing In principle repairs are completed only by the TIPTEL Service Department With our 48 hour repair service you will usually receive a repair...

Страница 37: ...all pay for the return shipping Declaration of conformity TIPTEL hereby declares that the device complies with all of the fundamental requirements of the European Directive 1999 5 EC You can find further details on the declaration of conformity at the following Internet address http www tiptel de CE symbol This device meets the requirements of the EU directive Directive concerning radio systems an...

Страница 38: ...atibility 7 Error 29 Explanation of terms 33 G Guarantee 36 I Installation 8 Interfaces 10 Introduction 4 M Main features 7 N Network configuration 12 Notes 4 O Operating the tiptel 40 VoIP 6 P Power failure 7 Product package 5 S Service 35 Start up 8 Status LEDs 29 System Requirements 5 T Technical specifications 32 Terminals 11 Troubleshooting 29 ...

Страница 39: ......

Страница 40: ...nstrasse 46 CH 8105 Regensdorf Phone 01 884 01 80 Fax 01 843 13 23 E mail tiptel tiptel online ch Internet www tiptel online ch Tiptel B V Camerastraat 2 NL 1322 BC Almere Phone 0900 BELTIPTEL of 0900 2358478 niet gratis Fax 036 53 678 81 E mail info tiptel nl Internet www tiptel nl Tiptel NV Leuvensesteenweg 510 bus 4 B 1930 Zaventem Phone 0903 99 333 1 12 min Fax 02 714 93 34 Email tech tiptel b...

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