22
Problem
Possible cause
What to do
No picture or sound on
TV or amplifier
HDMI or SCART is not selected
on your TV or amplifier or the
unit is set to higher resolution
as the TV supports.
TV/amplifier is not connected
to mains or switched off
Switch to correct TV/amplifier input
Select lower resolution on receiver
Switch TV/amplifier on.
Check if S/PDIF connection is used.
Scrambled channel
message
Channel is scrambled
Check if you have the rights to watch
this channel
No response to the
remote control
The receiver is off
The remote control is not
aimed correctly
The front panel is obstructed
The batteries of the remote
control are exhausted
Plug in the receiver, turn on the plug
and flick the power switch ON.
Aim the remote control at the front
panel
Avoid obstructions
Replace the batteries of the remote
control
Forgotten Parental
Control PIN code
Forgotten channel lock
code
Default PIN is
0000
Contact your local Service Hotline
or send an email to our Support via
www.thomsonstb.net
After moving the
receiver to another
room/area you are no
longer able to receive
digital reception
The antenna signals are too
weak
The signal strength/quality
might be less than before, if
using an indoor antenna
Press
iNFO
on the remote control to
check the signal bars on screen and
adjust the antenna for (maximum)
reception. Alternatively, do a rescan of
the channels.
When using an active antenna, check if
the antenna power setting is
On
Try using an outdoor antenna
The receiver switches off
automatically
The
Auto Standby
function is
enabled
Disable
Auto Standby
. See section
7.3.3.2
for details.
Playback of video
causes picture freeze/
macro blocks or similar
distortion, especially on
HD content
The read speed of your USB
device could be too low
Make sure to use a USB storage device
with sufficient speed and space. Pen
drives (‘USB sticks’) may not support
sufficient speed.
9.0 tEcHnIcAL SPEcIFIcAtIonS
Demodulator
Demodulator:
QSPK, 16/64/256 QAM
DVB-T (EN 300 744), DVB-T2 (EN 302 755)
Transmission mode:
normal and extended
