– The display device driver is installed correctly.
– The screen resolution and color quality are correctly set.
– The monitor type is correct.
To check these settings, do the following:
1. Right-click anywhere on the desktop, and click
Screen resolution
.
2. Click
Advanced Settings
.
3. Click the
Adapter
tab to ensure that the correct device driver name is shown in the Adapter
Information window. Then click the
Properties
button. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation. Check the
Device status
box
and make sure that the device is working correctly. If the device is not working correctly, click the
Troubleshoot
button and follow the instructions on the screen.
Note:
The device driver name depends on the video chip that has been installed on your computer.
4. Click the
Monitor
tab to ensure that the correct monitor type is shown in the Monitor Type window.
Then click the
Properties
button. If you are prompted for an administrator password or confirmation,
type the password or provide confirmation. Check the
Device status
box and make sure that the
device is working correctly. If the device is not working correctly, click the
Troubleshoot
button and
follow the instructions on the screen.
Note:
The device driver name depends on the video chip that has been installed on your computer.
5. Click the
Colour Management
tab, and then click the
Colour Management
button. In the displayed
Colour Management window, click the
Advanced
tab and ensure that the settings in the
Windows
Colour System Defaults
area are set as desired. If you are prompted for an administrator password
or confirmation, type the password or provide confirmation.
•
Problem
: Incorrect characters are displayed on the screen.
Solution
: Did you install the operating system or application program correctly? If they are installed and
configured correctly, have the computer serviced.
•
Problem
: The screen stays on even after you turn off your computer.
Solution
: Press and hold the power button for four seconds or more to turn off your computer; then
turn it on again.
•
Problem
: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution
: This is an intrinsic characteristic of the TFT technology. Your computer display contains
multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen
might exist all the time.
External monitor problems
•
Problem
: The external monitor is blank.
Solution
: To bring up the image, press F7 and select the desired monitor. If the problem persists, do
the following:
1. Connect the external monitor to another computer to ensure that it works.
2. Reconnect the external monitor to your computer.
3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that
are supported.
– If the external monitor supports the same resolution as the computer display or a higher resolution,
view output on the external monitor or on both the external monitor and the computer display.
Troubleshooting computer problems
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