Troubleshooting
BA_TT5-L_GB_V(0).DOCX
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8.2 Troubleshooting
Problem
Solution
The printer is switched on but the LCD screen
does not light up.
Check the power supply. (Please see the Section 5.4)
The LCD screen displays error alert and
printing is interrupted.
Check the software settings (driver settings) or command
codes.
Look for the error alert in the table in Section 6.8. Error Alerts.
Check whether the print mechanism is closed correctly.
(Please see the Section 4.5)
The label stock passes through the printer but
not image is printed.
Please make sure that the label stock is loaded the right side
up and that it is the suitable material.
Choose the correct printer driver.
Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-
free cloth dipped in alcohol. (Please see the Section 8.1)
There is no printed image on some parts of
the label.
Check whether there is any label material or ribbon stuck to
the thermal print head.
Check for errors in the application software.
Check whether the starting position has been set correctly.
Check the ribbon for wrinkles.
Check the power supply is correct.
There is no printed image on part of the label
or the image is blurred.
Check the thermal print head for dust or other dirt.
Use the internal ‘~T‘ command to check whether the thermal
print head will carry out a complete print job.
Check the quality of the print medium.
The printed image is positioned incorrectly.
Check whether there is paper or dust covering the sensor.
Check whether the label stock is suitable. Contact your
supplier.
Check the paper guide settings.
Skipping labels during printing.
Check the label height setting.
Check whether there is dust covering the sensor.
Run the auto-detection function. (Please see the Section 6.7)
The printed image is blurred.
Check the darkness setting.
Check the thermal print head for dust or dirt. (Please see the
Section 8.1)
The cutter does not cut off the labels in a
straight line.
Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed
through or cut off incorrectly.
Check whether the cutter has been correctly installed.
Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
Check whether there is dust on the label dispenser.
Check whether the label stock is positioned correctly.
Please address any questions to our technical hotline in Germany
Tel.: 00 49 781/9616-36, Fax: 00 49 781/9616-30, E-Mail: [email protected]
For clients from Switzerland: Tel.: 00 41 61751/9100, Fax: 00 41 61751/9101,
E-Mail: [email protected]
