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Limited Warranty
1) This warranty begins his application from the date of purchase of the heater. In order to apply the
warranty the buyer indispensably must present bill of purchase.
2) The heater warranty shall be effective only when the installation is done for qualified technicians in
electrical, plumbing and mechanical according to the directions on the installation manual, the heater
must be installed in such a manner that if the tank or any connections the same have water leaks, not
cause damage to the area where it was installed.
3) The inner tank has a limited warranty of five years for leaks due to manufacturing defects or
oxidation during the first two years of use, the manufacturer will repair or replace with a new tank at
no cost to the owner. For the remaining three years, the warranty will be 50% of the cost of repair or
replacement thereof.
4) Electrical parts like thermostats, resistors and the timer, have a limited warranty for replacement
only once for a period of one year. It is up to Thermo Solutions Group, SA determine if the part is
defective, if the problem is not attributable to the water heater, the replacement and repair costs will
be paid by the customer.
5) Accessories such as a pressure relief valve and electric cable TGP have one month warranty. The
hoses and pipes do not have any warranty.
6) The owner must submit your warranty claim to the distributor or the manufacturer's service center
located in the canton of Santa Ana in the province of San José. If the owner requires a technical visit
to the place where the water heater is installed, this will have an additional cost determined by the
manufacturer, the cost will be standard on a distance of 30 km from Thermo Solutions Group.
7) Thermo Solutions Group, SA is not liable for damage caused by inadequate facilities, and does not
meet the manufacturer's requirements, standards and building codes, electrical and mechanical.
8) The costs of dismantling and transfer the heater to the service center in Thermo Solutions Group
SA will be the responsibility of the owner, and reinstalling it. Thermo Solutions Group SA assumes no
responsibility or commitment for it.
9) Any transfer to a technical review, or repair of a heater will have an additional cost determined by
Thermo Solutions Group SA, all technical visit is warranted for thirty calendar days.
10) If the customer brings their own water heater to the service center, and the heater is outside the
warranty period, the customer will bear the costs of review services, labor and spare parts used in the
repair.
For technical information, service, or regarding your warranty, you can call us at 2203-4616 or send
your message to the email address [email protected]
