1
TriPlus 300 Headspace Site Preparation
Receiving Instruments
10
TriPlus 300 Headspace Preinstallation Requirements Guide
Thermo Scientific
Receiving Instruments
When you receive the TriPlus 300 Headspace instrument:
1. Inspect the boxes for damage on arrival. Our instruments are shipped by electronic
equipment carriers who specialize in the handling of delicate equipment. Occasionally,
however, equipment is inadvertently damaged in transit. If you notice evidence of
external damage, do not refuse shipment. Instead, call Customer Service.
2. Once you are finished inspecting your shipment, move the cartons to a protected
location, preferably the installation site. Leave the boxes as complete as possible and do
not unpack or open the boxes without our Field Service Engineer (FSE) present. Doing
otherwise might void your warranty or order.
3. Complete the Installation Request Form located at the front of this guide and forwards it
to Customer Support.
What Happens Next?
After the Installation Request Form is received, Customer Support will contact you to
schedule the installation of your system. It is important to confirm that all the requirements
on the form are met BEFORE the Field Service Engineer arrives.
The Field Service Engineer will install the system and confirm that all performance tests pass.
a.
If equipment is damaged, keep boxes and their equipment in their existing condition
and immediately notify the carrier.
b. Submit a damage claim directly to the carrier, and send a copy (including any
shortage claims) to your authorized Thermo Fisher Scientific sales representative.
c.
Do not return any equipment to the dealer or the factory without prior factory
authorization.
Note
We are not responsible for connecting to or establishing communication with your
site LAN network. The FSE will test the system’s ability to communicate on a mini-hub or
LAN switch only (preferable).
The IP addresses assigned to the instrument must be fixed (permanently assigned)
addresses. If you intend to connect your system to your site’s network, each piece of
equipment must have a unique, fixed (static) IP address assigned to it.
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