Troubleshooting
Genexus
™
Software
Observation
Possible cause
Recommended action
Cannot sign in to Genexus
™
Software
You either entered an incorrect
password or you are signed out
due to several failed login
attempts.
Contact the Genexus
™
Software system
administrator.
Batch sample import fails
One or more entries in the
sample-import spreadsheet
contains special characters,
lines breaks, unexpected
spaces, incorrect entry length,
incorrect date formatting, or
other formatting errors.
Check each entry for correct formatting,
correct any errors, and repeat the import.
Blank rows were copied into
the sample-import template
file from a different source.
Rows that appear empty can contain hidden
formatting that conflicts with the import
function. Start with a clean sample-import
template file, and be careful to copy only those
rows that contain actual data.
The sample import spreadsheet
contains a nonunique sample
name.
Every sample name in the software must be
unique. Ensure that the spreadsheet does not
contain any duplicate sample names, and
repeat the import. Note that the system check
is not case-sensitive, so a sample name of
ABC1 conflicts with abc1.
The headings in the sample
import spreadsheet do not
match the sample attributes in
the software.
The headings must match the sample
attributes in the software exactly. Check the
headings for spelling or other errors.
Library batch import fails
One or more entries in the
library batch import
spreadsheet contains special
characters, lines breaks,
unexpected spaces, incorrect
entry length, incorrect date
formatting, or other formatting
errors.
Check each entry for correct formatting,
correct any errors, and repeat the import.
Blank rows were copied into
the library batch import
template file from a different
source.
Rows that appear empty can contain hidden
formatting that conflicts with the import
function. Start with a clean library batch import
template file, and be careful to copy only those
rows that contain actual data.
A
Genexus
™
Integrated Sequencer User Guide
117