3.
(Optional)
Set the
Visible to all users
slider.
The
Visible to all users
slider is only displayed if the
Enable access
slider is set to the
On
position.
4.
Tap
Close
.
5.
In the external software that is being used to connect to the instrument, enter the remote access
key to add the instrument.
Reset the access key for external software to connect to the instrument
1.
In the home screen, tap
(Settings)
4
Instrument settings
4
Instrument access
.
2.
Tap
Generate code
.
The instrument displays a new access code.
3.
(Optional)
Set the
Visible to all users
slider.
4.
Tap
Close
.
In the external software that is being used to connect to the instrument, enter the new remote access
key to add the instrument.
Configure maintenance and service settings
Request technical support with Smart Help
Request technical support with Smart Help for any technical problem with the instrument. A Connect
profile is required.
Note:
A recording to describe the technical problem is not stored on the instrument.
1.
In the home screen, tap
(Settings)
4
Maintenance and service
4
Smart Help
.
The
Smart Help
screen is displayed.
2.
Tap
Edit
, then enter a description in the
Description
field.
3.
Fill out the
field and the
Phone
field.
4.
Select a country from the dropdown list.
5.
Select a preferred contact method from the dropdown list.
6.
(Optional)
Select the
Include instrument log file
checkbox.
The log file is not required but it is recommended for troubleshooting.
7.
(Optional)
Tap
Attach run files
, select run files, then tap
Attach files
.
Chapter 11
Configure the instrument settings
Configure maintenance and service settings
11
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QuantStudio
™
6 Pro Real-Time PCR System and QuantStudio
™
7 Pro Real-Time PCR System User Guide