en-us
STATEMENT OF LIMITED PRODUCT WARRANTY
38
www.thermador.com/support
www.store.thermador.com/us
CA:
1-800-735-4328
www.thermador.ca
For assistance with connecting to Home Connect™, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
12.1 Model number (E-Nr.) and production
number (FD)
You can find the model number (E-Nr.) and the production
number (FD) on the appliance's rating plate.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
Making a note of your appliance's details and the Cus-
tomer Service telephone number will enable you to find
them again quickly.
12.2 Rating plate location
You can find the rating plate of your appliance:
¡
on the underside of the appliance
¡
in the appliance pass
¡
You can also check the Customer Service Index (CSI)
and the FD number in the basic settings.
Rating plate
STATEMENT OF LIMITED PRODUCT WARRANTY
13 STATEMENT OF LIMITED
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
13.1 What this warranty covers & Who it ap-
plies to
The limited warranty provided by BSH Home Appliances
(“Thermador“) in this Statement of Limited Product War-
ranty applies only to the Thermador appliance sold to you
(“Product“), provided that the Product was purchased:
¡
For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal house-
hold purposes.
¡
New at retail from a BSH authorized dealer or directly
from BSH (not a display, "as is", or previously returned
model), and not for resale, or commercial use.
¡
Within the United States or Canada, and has at all times
remained within the country of original purchase.
The warranties stated herein apply to the original pur-
chaser of the product warranted herein and to each suc-
ceeding owner of the product purchased for ordinary home
use during the term of the warranty.
Please make sure to register your Product; while not nec-
essary to effectuate warranty coverage, it is the best way
for Thermador to notify you in the unlikely event of a safety
notice or product recall.
13.2 How long the warranty lasts
Thermador warrants that the Product is free from defects
in materials and workmanship for a period of seven hun-
dred and thirty (730) days from the date of the original de-
livery. The foregoing timeline begins to run upon the date
of original delivery, and shall not be stalled, tolled, ex-
tended, or suspended, for any reason whatsoever. This
Product is also warranted to be free from cosmetic de-
fects in material and workmanship (such as scratches of
stainless steel, paint/porcelain blemishes, chips, dents, or
other damage to the finish) of the Product, for a period of
sixty (60) days from the date of delivery or closing date for
new construction. This cosmetic warranty excludes slight
color variations due to inherent differences in painted and
porcelain parts, as well as differences caused by kitchen
lighting, product location, or other similar factors. This cos-
metic warranty specifically excludes any display, floor, “As
Is”, or “B” stock appliances.
13.3 Repair/replace as your exclusive rem-
edy
During this warranty period, Thermador or one of its au-
thorized service providers will repair your Product without
charge to you (subject to certain limitations stated herein)
if your Product proves to have been manufactured with a
defect in materials or workmanship. If reasonable attempts
to repair the Product have been made without success,
then Thermador will replace your Product (upgraded mod-
els may be available to you, in Thermador's sole discre-
tion, for an additional charge). Nothing in this warranty re-
quires damaged or defective parts to be replaced with
parts of a different type or design than the original part. All
removed parts and components shall become the property
of Thermador at its sole option. All replaced and/or re-
paired parts shall assume the identity of the original part
for purposes of this warranty and this warranty shall not be
extended with respect to such parts. Thermador's sole lia-
bility and responsibility hereunder is to repair manufac-
turer-defective Product only, using a Thermador autho-
rized service provider during normal business hours. For
safety and property damage concerns, Thermador highly
recommends that you do not attempt to repair the Product
yourself, or use a non-authorized service provider; Ther-
mador will have no responsibility or liability for damage re-
sulting from repairs or work performed by a non-autho-
rized service provider. Authorized service providers are
those persons or companies that have been specially
trained on Thermador products, and who possess, in
Thermador's opinion, a superior reputation for customer
service and technical ability (note that they are indepen-
dent entities and are not agents, partners, affiliates or rep-
