GJ HANDY & CO LTD USER WARRANTY POLICY
VERSION 8 01-2020
Users Statement of Warranty
Each new machine is warranted against defective material or assembly of material under normal usage. The
warranty applies to the original purchaser and covers faulty parts and the labour involved in replacing and
repairing those parts, which are of original manufacture.
Period of Warranty
The Handy (Petrol & Electric only), Webb (excludes Dynamic, Heritage, Legacy), Sanli Engine
a)
2 years from the original date of sale to the first domestic user.
b)
90 days from the original date of sale to the professional/commercial user.
c)
90 days from the original date of sale when used for hire.
d)
A reduced warranty period of 90 days applies to those items which are subject to normal wear and tear
(e.g. but not limited to wheels, tyres, cutter bars, cylinders, cutting blades, blade boss, belts, cables, nylon
line & spool, collection bags, spark plugs).
e)
Engines are supplied with a separate warranty to the machine. The engine manufacturers warranty
statement which will be supplied within the engine instruction manual. All enquiries and warranty repairs
should be discussed with the engine manufacturer or approved warranty repair dealer.
f)
90 days from the original date of purchase for Replacement Spare Parts (unless normal wear & tear
component, which are covered for 30 days).
g)
All machines’ must be serviced within the first 12 months from the original date of purchase to comply
with the warranty (if applicable), failure to do so will invalidate the 2nd year of the warranty.
Webb Dynamic, Heritage & Legacy, Handy (All non-Petrol & Electric), Mowerland,
Q-Garden
a)
1 year from the original date of sale to the first domestic user.
b)
90 days from the original date of sale to the professional/commercial user.
c)
90 days from the original date of sale when used for hire.
d)
A reduced warranty period of 90 days applies to those items which are subject to normal wear and tear
(e.g. but not limited to wheels, tyres, cutter bars, cylinders, cutting blades, blade boss, belts, cables, nylon
line & spool, collection bags, spark plugs).
e)
Engines are supplied with a separate warranty to the machine. The engine manufacturers warranty
statement which will be supplied within the engine instruction manual. All enquiries and warranty repairs
should be discussed with the engine manufacturer or approved warranty repair dealer.
f)
90 days from the original date of purchase for Replacement Spare Parts (unless normal wear & tear
component, which are covered for 30 days).
All warranty repairs must be undertaken by an authorised service dealer. These dealers have been accredited
by GJ Handy & Co Ltd and agree to only use genuine parts and follow our repair procedures.
Not covered by this warranty
a)
The warranty policy does not cover any depreciation or damages caused by ordinary wear, rusting or
corrosion, lack of correct maintenance or operation, misuse, abuse, lack of transportation or accident.
b)
The warranty policy does not cover any costs necessary for the standard periodic maintenance services
instructed by the operator’s manual, or service parts replacement which would include oil, filters, tyres,
belts, brake linings, fuses, blades, seals and other service parts unless it can be proven that the item has
evidence of faulty manufacture.
c)
The warranty policy will not cover failure or damage caused as a result of parts or accessories being
modified without the written approval of GJ Handy & Co Ltd.
d)
The warranty policy will not cover the unit if non-genuine parts have been fitted and as a result damage
has occurred to the unit.
e)
The warranty policy is non-transferable and is only applicable to the original purchaser.
