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Additional safety and Use Instructions for the H2O Mop

®

Ultra

1. 

Read all instructions and enclosed user’s guide before attempting to use the H2O Mop

®

Ultra

Steam Cleaner.

2.

Always check the use and care instructions of your flooring manufacturer before using the H2O Mop

®

Ultra

.

3. 

Do not use on any unsealed flooring.

Use of steam on an unsealed wood floor can cause warping or other damage to the

finish on floors.

4. 

Test the H2O Mop

®

Ultra

on a small isolated area of your flooring prior to overall use on any floor surface.

5. 

Only use carpet glider on carpeting and rugs.

Use of the carpet glider on other floor surfaces will cause streaking and

possible scratching of the surface.

6.

When using the H2O Mop

®

Ultra

on carpet surfaces, place the mop head (with microfiber or disposable pad in place) on top

of the carpet glider. Do not attempt to use the H2O Mop

®

Ultra

on carpet/rug surfaces without the carpet glider in place. 

Never use the carpet glider on surfaces that are prone to scratching. 

Note: This product emits steam and will create moisture. 

If left operating for an extended period of time (more than 10 - 15 

seconds) in one place it can create water marks.

7.

To ensure continued operation of the steamer, 

never store without cleaning and removing all excess water from the tank.

Note: Water quality will vary in different areas.

8.

Water filler MUST be changed 

every 3 - 6 months 

to help avoid mineral residue buildup. Mineral residue can cause an

excessive buildup of pressure inside the H2O Mop

®

Ultra

unit causing the unit to become very hot and cease functioning. 

Should you hear a loud popping noise, this is due to lack of proper maintenance. 
If you encounter a problem of this nature discontinue use of the 
product immediately. (See “Trouble Shooting” Tips)

9.

USING THE DISPOSABLE PAD (optional item):

1.

Locate the label on the Disposable Pad as illustrated in Fig. 1.

2.

Attach the Pad to the Mop Head, the label on the front of the

pad should go on the front of the mop head as illustrated in Fig. 2.

3.

Dispose the Pad after use, Fig. 3.

Note:

Disposable pads are deisgned for one time use only

(Thane Direct and its subsidiaries assume no liability for damage caused by use of the H2O Mop other than for its intended use or as

instructed above & in the H2O Mop

®

Ultra

User’s Guide, or outside of the  “Use and Care Instructions” of your flooring manufacturer.)

TROUBLESHOOTING

1.

PUDDLING OF WATER – The microfiber pad must be clean and dry for use. Apply new micro fiber or disposable pad and
continue use. (If using a 

Disposable Pad:

Unplug unit, let pad cool, remove from unit, replace with new pad and continue use. 

If using a 

Micro-Fiber Pad:

Unplug unit, let pad cool, remove pad from unit, rinse thoroughly, ring water out of pad, replace 

pad to unit and continue mopping.) (

Important:

After plugging in the H2O Mop

®

Ultra

, wait for red light to turn green prior to 

pressing the steam trigger. If the trigger is pressed prior to ready light indicator turning green, water from previous use will not 
be heated and will be forced out by present steam and will cause puddling to occur.) 

2.

WATER LEAKAGE – Water level is too high. Turn unit off, allow water to cool, remove water tank and adjust water level no
higher than the “max” level of the water tank. 

3.

DISPOSABLE PAD TEARING – The disposable pads are designed for single use. Over use of the disposable pads could
cause them to tear and damage flooring. 

4.

NO STEAM:  
A. 

The water level could be low. Switch the steam cleaner off and refill. 

B. 

Light indicator is red, turn unit on and wait for light indicator to turn green before use. 

5.

BROWN RESIDUE - When using the H2O Mop

®

Ultra

for the first time or if the mop is not used for a long time you may notice

traces of brown colored water coming out with steam. This is normal. We recommend running the mop for 1-2 minutes before 
use to allow the resin to disappear, then the mop will start emitting clear steam. The brown residue comes from the resin used 
in the water filter. If the mop is not used for a long period, then the resin inside the water filter will become dry and when the 
mop is used again a small amount of brown water/steam will come out. 

6.

DECALCIFYING - To clean calcium deposits that build up inside the water tank, add one or two tablespoons of white venegar to a full
water tank, Close the water tank cap and shake the contents. DO NOT TURN THE STEAMER ON.
Let it sit for a few hours. Then, empty the water tank and refill with clean water and empty until it rinses clear.

7.

CLEANING PROCEDURE TO REMOVE LIMESCALE - If your H2O Mop

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Ultra

begins to produce

steam more slowly than usual or stops producing steam you may need to remove limescale. Limescale can develop over time on the 
metal parts and greatly affect the mop’s performance. 
We recommend removing limescale on a regular basis especially in areas with hard water.
The frequency of limescale removal depends upon the hardness of your tap water and how often you use the steam mop. 

TO REMOVE LIMESCALE FROM THE H2O MOP

®

ULTRA

please refer to “Cleaning and Maintenance” section of the H2O 

Mop

®

Ultra

User’s Guide.

Fig. 2

Fig. 3

Fig. 1

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