Appendix F: Troubleshooting
Reset DSM Appliance and Remove All Data
DSM Installation and Configuration Guide
Copyright 2009 - 2020 Thales Group. All rights reserved.
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5. A message displays informing you that a Security World exists and provides you with the option to reuse it. This
is the Security World in place when the
config reset
command was run. Type
yes
to reuse the existing
Security World. Keep the quorum of cards from the ACS used to create this original Security World available as
these will be required for the next few steps. Follow the instructions on the screen:
There is an existing Security World.
Would you like to reuse it? (yes|no)[no]: yes
Please provide a quorum of cards from the ACS of the existing Security World.
15:47:02 WARNING: Module #1: preemptively erasing module to see its slots!
Indoctrinating Module:
Module 1: 0 cards of 1 read
Module 1 slot 0: empty
Module 1 slot 2: empty
Module 1 slot 3: empty
Card reading complete.
security world loaded on 1 module; hknso = 3546197a6456c5e3bfb28d7facd063072b7a8f52
Do NOT remove the smart card from the reader yet.
Creating CA keys and signer certificates...
done.
Generating server private key...
done.
You may now remove the smart card from the reader.
Creating and signing the server certificates...
done.
CA and Server certificates have been generated successfully.
JBoss vault keystore password have been completed successfully.
Self test in progress: passed
SUCCESS: The CA and security certificates are re-generated and the Security Server software
is restarted.
The DSM appliance is now ready to use with the original Security World. For procedures to restore a backup of your
previous configuration, refer to the
DSM Administrators Guide
.
Create New Security World with New ACS
To reset the current DSM installation to its initial unconfigured state—network configuration remains intact—and
create a new Security World, do the following;
1. Log on to the DSM CLI console using the CLI Administrator credentials.
2. Enter the maintenance category of commands
0001:dsm $ maintenance
3. Reset the configuration, type:
0001:maintenance$ config reset
Reset configuration will wipe out all the configuration data and set the configuration data
to the manufacture default. System will reboot automatically.
Continue? (yes|no)[no]:yes
Config reset SUCCESS. You can reboot the Security Server now or it will reboot
automatically in 60 seconds.
