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Chapter 4: Testing and Configuration
Powering off the ProtectServer Network HSM
Use PSESH to power off the appliance before toggling the power switch.
To power off the ProtectServer Network HSM
1.
While logged in to PSESH as
admin
or
pseoperator
, issue the command:
psesh:>
sysconf appliance poweroff
Wait for the appliance to perform shutdown procedures. the fan and LEDs will remain operational.
2.
Toggle the power switch, located on the rear of the ProtectServer Network HSM, to the off position. The fan
and LEDs will turn off.
Troubleshooting
Each ProtectServer Network HSM is tested during manufacture to ensure a high level of quality. In the unlikely
event the unit is not functioning correctly please re-check the installation procedure, paying particular attention
to the power source and network cable connection. Running the diagnostic command
hsm state
, as described
in
"First Login and System Test" on page 20
, is the only method available to test the unit.
NOTE
The unit has no user serviceable parts. Please do not disassemble the unit to resolve
problems unless directed by a Thales support engineer.
If it ever becomes necessary to get into the BIOS, press
<Delete>
as the ProtectServer
Network HSM boots.
For further assistance contact your supplier or Thales support with the following details at hand:
>
The product serial number (at the back of the unit)
>
A detailed description of the current system configuration
>
Details of any error messages pertaining to the problem
For contact numbers in your home country, see
Updating the Appliance Software Image
Thales provides secure update packages on the Customer Support Portal that allow the appliance
administrator to update the appliance software image on your ProtectServer Network HSM and take
advantage of new PSESH functionality. If you are updating the appliance software from version 5.6.0 or earlier,
you must first install the secure package update patch, also available from the Support Portal.
>
"Installing the Secure Update Package Patch" on the next page
>
"Updating the Appliance Software" on page 29
SafeNet ProtectToolkit 5.9 Installation and Configuration Guide
007-013682-007 Rev. A 08 January 2020 Copyright 2009-2020 Thales
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