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SAVECONFIG
6.3
Troubleshooting
Use this appendix to identify and solve common problems that may occur during the
use of the receiver. Please read this section before you contact Tersus GNSS Technical
Support.
Table 6 Description of receiver issues
Issue
Possible Cause
Solution
The receiver does not
turn on.
Receiver does not log
data.
The receiver is not
responding.
The station receiver is
not broadcasting.
The receiver is not
receiving satellite
signals
External power is too
low.
Internal power is too
low.
External power is not
properly connected.
Faulty power cable.
The receiver is tracking
fewer than four
satellites.
Receiver needs a soft
reset.
Port settings between
receiver and radio are
incorrect.
Faulty cable between
receiver and radio.
No power to radio.
The GNSS antenna
cable is loose.
The cable is damaged.
The GNSS antenna is
Check the charge on the external battery.
Check the charge on the internal battery.
Check that the Lemo connector is seated
correctly and that the cable is secured to the
receiver.
Check for broken or bent pins in the
connector.
Check that you are using the correct cable for
the connection between Lemo port and
external power supply.
Check that the correct external power supply
is connected to a particular Lemo port.
Check pinouts with a multimeter to ensure
internal wiring is intact.
Wait until the receiver display shows that
more than four satellites are being tracked.
Turn off the receiver and then turn it back on
again.
Check the port settings for the receiver by
using the Web interface. Check that the radio
ports are correctly set up.
Try a different cable.
Examine the ports for missing pins.
Use a multimeter to check pinouts.
If the radio has its own power supply, check
the charge and connections.
Make sure that the GNSS antenna cable is
tightly seated in the antenna connector on the
GNSS antenna.
Check the cable for any signs of damage. A
