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WORTMANN AG
Troubleshooting
The section describes situations that you may encounter while using the computer and
provides troubleshooting steps.
Before you begin troubleshooting, verify the following items:
If you have added or removed a program or a hardware before the problem appeared,
make sure that your computer has met all the pre-installation requirements, review if the
installation procedures are correct, and check if the program or hardware is properly
installed.
If an error message appears while the program or hardware is in use, write down the
message and follow the on-screen instruction if any. For further details, refer to the
documentation or user manual of the program or hardware.
Frequently Asked Questions (FAQ)
Power problems
Symptom
Possible Solution
I have pressed
the Power
button, but my
computer
cannot start up.
Check the power cable and power adapter are connected.
Check the
Power indicator
If the indicator does not light up, your computer is not being
supplied power from an external power source via the power
adapter. Check the connection between your computer, the
power adapter, and the nearby outlet.
Certain operating system files may be damaged or missing. If so,
you have to back up all your data first, and then recover your
system. Check the supplied driver disc for details.
My computer
cannot access
a modem or a
wireless router
or access
point.
Verify that you have performed a correct pre-installation for your
Interen connection type.
If you are using a wireless Internet connection, make sure that
your computer has installed a wireless LAN card in oder to
connect with a wireless router or access point. For details about
setting up your wireless router or access point, refer to the
documentation or user manual of the unit. For details about
setting up your modem, contact your ISP (Internet service
provider) for assistance.
If you are using a wired Internet connection, make sure that
your computer is using an Ethernet cable, instead of a
tele-phone cable, to connect with the broadband modem which
is purchased from your ISP. For assistance setting up your
modem, contact your ISP.
