5.2. In case of device failure
In case of device failure, try first to force a reboot by unplugging and replugging the
ethernet cable and wait for the device to restart.
If you still face an issue, try the following sequence:
1. Connect to the device using the mobile application or a computer
2. Check that the parameters are ok
3. Click on submit button to restart the device
If this sequence does not work, contact our support team at
and
indicate the following information:
●
What is the Device ID?
●
What is the LED sequence you see on the device?
●
When did the issue started?
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