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Appendix C – Troubleshooting

13-280132 Rev. Q

Page 81

Diagnostic Mode

Information Provided

PING option selected:

The PING option provides the means for measuring

single packet network delays.
The following IP addresses may be “pinged”:

PHONE
GATEWAY
UPDATE SERVER
SIP PROXY SERVER
NTP SERVER
DHCP SERVER
SIP REGISTRAR SERVER
OTHER*
*

A valid address must also be entered.

There are three outcomes as the result of a ping:

IP ADDRESS NOT SET

In this case enter the appropriate IP address, using the

INSTL/IP Menu.

PING4 FAILED
PRESS ANY KEY TO CONTINUE

In this case, check Layer 2 802.1Q and other

network settings.

PING4 SUCCESSFUL
PRESS ANY KEY TO CONTINUE

Содержание 4101

Страница 1: ...8 Document 13 280132 Rev Q June 2014 Teo Technologies Inc 11609 49 th Place West Mukilteo WA 98275 4255 800 524 0024 425 349 1000 Fax 425 349 1010 www teotech com I IP P T Te el le ep ph ho on ne e Network Administration Guide ...

Страница 3: ...uration Files 19 Editing XML Files 19 File Names and Location 19 XML Declaration 20 Comments 20 Root Element 20 Telephone Models 20 Other Settings 21 Sample XML Configuration File 22 XML Tag Tables 25 Update Settings 26 Network Settings 29 Security Settings 34 SIP Settings 37 General Phone Settings 45 Dial Plan Settings 48 MLPP Settings 51 Feature Activator Functions 53 Conference Call Forward and...

Страница 4: ...tes 66 Phone Certificate and Private Key 67 Ports Used by Phone 68 SIP Server Access 68 Telephone Software Updates 71 Installing Files on Server 71 Teo UC System 71 TFTP Update Server 71 HTTP HTTPS Update Server 71 Digitally Signed Updates 71 Appendix A Viewing Packet Statistics 73 Appendix B Dial Plan Syntax 75 Meta Operations 76 Appendix C Troubleshooting 77 Power up Connection Troubleshooting 7...

Страница 5: ...ng Telephones configuring telephones via server based XML files XML Configuration Files XML configuration file structure XML Tag Tables detailed configuration options for each XML parameter Security Guidelines considerations for configuring and deploying telephones in a secure environment Telephone Software Updates updating telephone operating software from a Teo UC TFTP HTTP or HTTPS server Appen...

Страница 6: ...Teo IP Telephone Network Administration Guide Page 6 13 280132 Rev Q ...

Страница 7: ...hone or in a configuration file which is supplied to the phone via an update server C Co on nf fi ig gu ur ri in ng g t th he e D DH HC CP P S Se er rv ve er r The DHCP server requires a scope of IP addresses that can be assigned to the phones The scope must be configured with the router address vendor specific info and the update server address You can use an existing DHCP server for assigning IP...

Страница 8: ... If your network time server is set to local time enter 0 DHCP Option 002 Time Zone Offset Pacific Standard Time 0xffff8f80 Pacific Daylight Time 0xffff9d90 Mountain Standard Time 0xffff9d90 Mountain Daylight Time 0xffffaba0 Central Standard Time 0xffffaba0 Central Daylight Time 0xffffb9b0 Eastern Standard Time 0xffffb9b0 Eastern Daylight Time 0xffffc7c0 3 3 R Ro ou ut te er r Enter the router IP ...

Страница 9: ...FTP to server port server TEO Teo protocol to server server HTTPS HTTPS to server 443 standard port server port HTTPS HTTPS to server port server 9443 Don t Care HTTPS to server 9443 server HTTP HTTP to server 80 standard port server port HTTP HTTP to server port server 9080 Don t Care HTTP to server 9080 server TFTP TFTP to server 69 standard port server port TFTP TFTP to server port server 9669 ...

Страница 10: ...ame field select Encapsulated as the Data Type enter 125 as the Code and enter Option 125 for Teo in the Description field e When completed click OK to add Option 125 to the available Scope Options 2 In the DHCP Tree window select the desired scope to contain the new 125 option once the proper scope is selected right click in the Scope Options pane and select Configure Options Scroll through the a...

Страница 11: ... additional leading or trailing spaces characters WinVi will then display the hex equivalent Determine the byte length using the line count in the column on the left side of the window For example in this case as illustrated below 16 13 3 211 decimal or D3 hex Prepend the converted Teo PEN ID 99CC and the converted length D3 in the Hex window resulting in the following ...

Страница 12: ...le NOTE If the data was converted from ASCII be sure to remove all spaces colons returns and line feeds Data must be contiguous netsh dhcp server scope set optionvalue 125 ENCAPSULATED 99ccca4c3251564c414e3d31313b4c3251444c414e3d31303b566f6963655 072693d323b5369676e616c5072693d333b557064617465537276723d3130 2e31302e38382e353b50726f746f636f6c3d20544654503b436f6e6669674 6696c653d4d41433b53697050726f...

Страница 13: ...AN Ethernet Layer 2 802 1Q support This configures the same parameter as XML tags vlan enable 1 VLAN enabled 0 VLAN disabled default NOTE To avoid conflicts do not enter VLAN data in DHCP Option 242 if it is set here L2QVLAN Phone VLAN ID A value of 0 zero indicates that the phone does not belong to any VLAN in this case the 802 1Q tag specifies only a priority and is referred to as a priority tag...

Страница 14: ...blank or omitted SipProxyServer will be used This value is used inside SIP message headers in the form line_id SipRegistrar SipRegPort to reference the SIP server e g 1000 teo 5060 or 1000 192 168 72 5 5060 SipRegPort Port number for the SIP Registrar This configures the same parameter as XML tag sip_reg_port in the form xxxxx with leading zeros suppressed 1025 65534 default value 5060 This value ...

Страница 15: ... to the DHCP Option 125 table page 13 S SI IP P R Re eg gi is st tr ra ar r S Se er rv ve er r If no IP address or domain name is specified for the SIP Registrar Server in the telephone s configuration file the SIP Proxy Server will be used as the SIP Registrar Server address This address can also be manually changed at the telephone S Sy ys sl lo og g S Se er rv ve er r The Syslog Server records ...

Страница 16: ...Teo IP Telephone Network Administration Guide Page 16 13 280132 Rev Q ...

Страница 17: ... the Installation Options menu when the phone is idle Press the SETUP key 7810 series or the MENU key 4104 4101 Select INSTL 7810 series 4104 or INSTALL 4101 Entry into the Installation Options menu may be protected by a PIN Personal Identification Number Enter your PIN with the dial pad and then press the OK key When or appears in the upper line of the display you can press the Left or Right Arro...

Страница 18: ...Teo IP Telephone Network Administration Guide Page 18 13 280132 Rev Q ...

Страница 19: ... XM ML L F Fi il le es s Files can be edited with a dedicated XML editor or any text editor Although you can manually create the entire file it is highly recommended that you copy one of the sample files provided by Teo and edit the copy File contents are made up of XML tags elements and attributes All tags are optional Do not include leading 0 characters in IP addresses Refer to the sample config...

Страница 20: ...eter comment out the line or delete the entry These six lines have been commented out key num 4 SD speeddial 12345678900 speeddial label SPDIAL 456 8900 label key R Ro oo ot t E El le em me en nt t All settings are enclosed within a single root element The schema version is used for telephone compatibility management TEO_settings schema_vers 2 0 TEO_settings T Te el le ep ph ho on ne e M Mo od de ...

Страница 21: ...ule 7810PoE TSGA 7810PoE TSGA 7810PoE TSGA 8030X 7810PoE TSGA 8030X Button Expansion Module 7810PoE TSGB 7810PoE TSGB 7810PoE TSGB 8030X 7810PoE TSGB 8030X Button Expansion Module 4104 4104 4101 4101 ALL settings apply to all models O Ot th he er r S Se et tt ti in ng gs s Other configuration settings are enclosed within the tags listed in the tables beginning on page 25 ...

Страница 22: ...Teo IP Telephone Network Administration Guide Page 22 13 280132 Rev Q S Sa am mp pl le e X XM ML L C Co on nf fi ig gu ur ra at ti io on n F Fi il le e ...

Страница 23: ...XML Configuration Files 13 280132 Rev Q Page 23 ...

Страница 24: ...Teo IP Telephone Network Administration Guide Page 24 13 280132 Rev Q ...

Страница 25: ...eneral Phone Settings Dial Plan Settings MLPP Settings Conference Call Forward and Voicemail Keys Feature Activator Functions Multifunction Keys o Line Keys o Feature Activator Keys o DSS Keys o ACD Keys o Speed Dial Keys Call Directory Entries An alphabetical index of all XML tags is on page 83 X X XM M ML L L T T Ta a ag g g T T Ta a ab b bl l le e es s s ...

Страница 26: ...dress IP address or server name of the Update Server May be provided by DHCP or statically assigned DHCP4 use address provided by DHCPv4 Option 66 or Option 125 UpdateSrvr parameter if available default STATIC always use default address or name address or name is the default address in IPv4 or IPv6 format or DNS fully qualified domain name If TFTP HTTP or HTTPS protocol is used a path can be appen...

Страница 27: ...m window duration is one hour per 60 phones on a single Program server 1 24 default value 3 config_auto Enable disable automatic configuration updates not used with TEO protocol ON OFF default config_time Configuration update start hour Configuration automatic update process begins at a pseudo random interval after this time each day 0 23 default value 1 config_window configuration update window h...

Страница 28: ...iption config_file_name_base name base config_file_name_base The naming scheme for custom XML configuration files either Ethernet MAC address or phone line ID not used with Teo protocol Enter this tag in the TCS7000A xml global configuration file or in DHCP Option 125 ConfigFile parameter MAC default LINE ...

Страница 29: ...255 255 0 Note If ip_dhcp4_enable is ON subnet mask will be configured by DHCPv4 Option 1 do not set this parameter in the XML file ip4_gateway_svr address ip4_gateway_svr IPv4 address for the Gateway router address is the default gateway address in IPv4 format Note If ip_dhcp4_enable is ON gateway IP address will be configured by DHCPv4 Option 3 do not set this parameter in the XML file ip6_phone...

Страница 30: ...4 or IPv6 Internet Control Message Protocol ICMP redirect messages ON default OFF ip_pri_dns source src address ip_pri_dns_svr IP Address of the Primary DNS Server May be provided by DHCP or statically assigned src is source of the IP address DHCP4 use address provided by DHCPv4 Option 6 if available default STATIC always use default address address is the default address in IPv4 or IPv6 format ip...

Страница 31: ...DHCPv4 Option 4 if available time_server_key key string 1 key string n time_server_key Authentication String s for NTP Time Server s Each key string must be in the exact form keynumber M key keynumber 0 65534 assigned by time server administrator key Multiple keys may be defined enter each key on a separate line assigned by time server administrator time_offset hours or seconds time_offset Offset ...

Страница 32: ...m 28 February at 7 22am default start date second Sunday March at 2 00am default end date first Sunday November at 2 00am hr min is the amount to adjust the time or 0 23 hours 00 59 minutes default value 1 00 syslog_option logging option syslog_option Logging option for the Syslog Server operation NONE Disabled No Logging default BASIC SIP Phone Error Logs are sent to Syslog server QOS Error Logs ...

Страница 33: ...42 L2QVLAN parameter if available voice_pri 0 7 default value 6 802 1Q Voice Priority Code Point If ip_dhcp4_enable is ON this parameter will be configured by DHCPv4 Option 125 or Option 242 VoicePri parameter if available signal_pri 0 7 default value 6 802 1Q Signaling Priority Code Point If ip_dhcp4_enable is ON this parameter will be configured by DHCPv4 Option 125 or Option 242 SignalPri param...

Страница 34: ...the phone default OFF PC port is always disabled arp_star_enable ON OFF arp_star_enable Enables software that protects against ARP table corruption ON OFF default ocsp_enable ON OFF ocsp_enable Enables the Online Certificate Service Protocol OCSP to check for revoked certificates during a TLS connection between the phone and the SIP Proxy server ON OFF default ocsp_url url ocsp_url Provides the UR...

Страница 35: ...m ocsp_signer_cert If neither option is present then the OCSP request is not signed filename includes the full path specification and can be up to 250 characters cert_private_phone filename pem cert_private_phone The file that contains the certificate and private key for the phone The server must have the certificate and public key in order to validate the phone filename includes the full path spe...

Страница 36: ... comprising the phone s Confidential Access Level Matrix This matrix is used for variable mode access level resolution where a requested access level is used as an index into this array to obtain the reflected access level The default is an array whose first element is the value 0 and subsequent elements sequentially increase by one until the last value is 99 Each element of the array must be less...

Страница 37: ...r_agent header string sip_user_agent The string used in the SIP User Agent header If this string contains Teo the phone will append _ model software_version _ mac_address Maximum length is 128 ASCII characters default value Teo sip_url_type URL type sip_url_type Defines the type of URL that is transmitted in outbound INVITE messages SIP default TEL msg_sum_sub ON OFF msg_sum_sub Determines whether...

Страница 38: ...ribed in RFC 4028 REQUIRED SUPPORTED UNSUPPORTED default session_timer_min seconds session_timer_min The minimum value that the phone will accept for the session This value cannot be larger than the session_timer_interval Valid range is 90 to 2 147 483 647 seconds 1 5 minutes to 68 years with leading zeros suppressed default value 90 session_timer_interval seconds session_timer_interval The maximu...

Страница 39: ... UNSUPPORTED default phone_rtp_port port number phone_rtp_port RTP starting port used to send voice packets for the first line appearance The form is xxxxx with leading zeros suppressed The associated RTCP port is always the next sequential odd numbered port above the RTP port Subsequent line appearances will automatically be assigned to the next sequential even numbered port 16384 65534 default v...

Страница 40: ...he sip_alert_info type 1 10 header string custom alert info header string 128 characters max When an incoming INVITE request is received with the Alert Info header field matching this value the associated ring_type cadence will be used If the associated answer_type is set for auto answer and other auto answer criteria are met the call will be auto answered ring type AI_RING_NORMAL 2 sec ON 4 sec O...

Страница 41: ...r source DHCP4 the port number will be provided by DHCP Option 125 SipProxyPort parameter if available sip_registrar address or name sip_registrar IP address or domain name of the SIP Registrar most server implementations combine this into a single SIP server application If left blank or omitted sip_proxy_addr will be used This value is used inside SIP message headers in the form line_id sip_regis...

Страница 42: ...ckup_proxy_addr IP address or server name of the SIP Backup Server or Redundant SIP Proxy address or name is the default address in IPv4 or IPv6 format or DNS fully qualified domain name If sip_proxy_addr source DHCP4 the address will be provided by DHCP Option 120 if available sip_backup_proxy_port port number sip_backup_proxy_port Port number used by the phone to send SIP signaling messages in t...

Страница 43: ...ip_backup_reg_id sip_backup_reg_port to reference the SIP server sip_backup_reg ON OFF sip_backup_reg Determines if registration with the Backup SIP Registrar is enabled If OFF is selected registration is not attempted ON OFF default sip_backup_reg_exp seconds sip_backup_reg_exp The number of seconds that the registration is valid before the phone must re register with the Backup SIP Proxy Valid r...

Страница 44: ...Option 125 SipProxyPort parameter registrar_id If left blank or omitted proxy_id will be used This value is used inside SIP message headers in the form line_id registrar_id registrar_port to reference the SIP server IP address or domain name of the SIP Registrar May be configured by DHCPv4 Option 125 SipRegistrar parameter registrar_enable ON default OFF Determines if registration with the SIP Reg...

Страница 45: ...ten only mode microphone is disabled DISABLED speaker and microphone disabled TSG default voice_mode_headset ON OFF voice_mode_headset Allows the user to select the default voice path for phone calls When set to ON calls are routed to the headset jack ON OFF default line_mode mode line_mode Defines the phone s line mode NORMAL default WARM HOT hot_warm_username string hot_warm_username Username po...

Страница 46: ... the server to respond with no timeout 0 120 seconds default value 40 refer_timeout seconds refer_timeout Timeout for call transfers If the transfer is not completed by this time the phone clears the calls 0 99 default value 4 phone_max_ringing seconds phone_max_ringing Specifies the maximum number of seconds that the phone will persist in the ringing state for an incoming call A value of 0 zero a...

Страница 47: ...nate a call hand_rcv volume level hand_rcv Sets the handset receive volume 1 8 default value 4 hand_xmit volume level hand_xmit Sets the handset transmit gain 1 8 default value 4 head_rcv volume level head_rcv Sets the headset receive volume 1 8 default value 4 head_xmit volume level head_xmit Sets the headset transmit gain 1 8 default value 4 spkr_xmit volume level spkr_xmit Sets the speakerphone...

Страница 48: ...ber in order to recognize when an emergency outbound call is dialed When this number has been dialed the call cannot be preempted put on hold conferenced or transferred The default emergency number is 911 A dial plan is stored as a text string a null dial_plan does not affect user dialing in any way The complete BNF Backus Naur Form syntax that defines the structure for the dial plan is in Appendi...

Страница 49: ...e above dial plan can be broken down as follows 911 2584357 This is a prefix operation and is enclosed within the The bar in the prefix operation tells the phone that if the digits in front of the bar are dialed at the beginning of the string they are to be replaced with the digits after the bar 911 This is the dial string If the digits dialed match this string the phone performs the prefix and su...

Страница 50: ...or the second component have a matching string If 9234567 is dialed the first component will stop processing after the second digit and the second component will continue process the digits since they meet the requirements of the dial string The digit string 14259234567 will be sent out If 811 is dialed the dial string in neither component is matched and the phone sends out 811 after the dial time...

Страница 51: ...ower precedence level caller in the absence of an idle channel Connections and resources that are in use by MLPP subscribers may be preempted only by higher precedence calls from other MLPP subscribers MLPP Settings XML Tag Data Description rph_namespace net_domain name netname priority index index disp name priority priority priority index index disp name priority priority net_domain net_domain n...

Страница 52: ...ty net_domain net_domain name q735 priority index 0 disp 0 0 priority priority index 1 disp 1 1 priority priority index 2 disp 2 2 priority priority index 3 disp 3 3 priority priority index 4 disp 4 4 priority net_domain net_domain name uc priority index 0 disp FO 8 priority priority index 1 disp F 6 priority priority index 2 disp I 4 priority priority index 3 disp P 2 priority priority index 4 di...

Страница 53: ...de_oride flash override override DSCP dscp_mlpp_oride_oride MLPP Layer 3 DiffServ Voice Packet DSCP Value 0 63 default values routine 49 priority 47 immediate 45 flash 43 flash override 41 flash override override 41 preempt_held_timeout seconds preempt_held_timeout When a held call is being preempted this defines the amount of time before the held call is cleared 1 24 seconds default value 2 F Fe ...

Страница 54: ...abel label text label On screen key label 18 characters max 7810 series only prompt prompt text prompt Prompt shown to the user when the feature is activated if the feature requires a prompt 16 characters max activation activation code activation Code used to activate the feature if required for example 72 Additional characters can be included after the code as required by the feature Refer to the...

Страница 55: ...d digits GROUP CALL PICKUP 54 C does not prompt for additional digits an auto originated call is placed to 54 The star code must be followed by a character The three characters following the are defined as follows Character 1 capital letter D to prompt the user to dial additional digits hyphen if no additional digits are required Character 2 capital letter C to initiate an auto originated two way ...

Страница 56: ...inserts a pause into the dial string loc_cfwd_na_time seconds loc_cfwd_na_time The time an unanswered call rings before it is forwarded by local Call Forwarding 2 99 seconds default value 12 loc_cfwd_opt call type loc_cfwd_opt The type of calls that are forwarded by local Call Forwarding OFF No calls are forwarded default ALL All calls BUSY All calls when the phone is busy no lines are available f...

Страница 57: ...x pause inserts a pause into the dialed string vserver type The type of voice mail server 7810 only TEO Teo UC System default CISCO Cisco Unity Express AVAYA Avaya Aura Audix ASTRSK Asterisk NEC3C NEC Univerge 3C APMAX Innovative Systems APMAX CALLEG Callware Callegra BROAD BroadSoft BroadWorks MITEL Mitel Communications Director GENA2 Genband A2 NONE no voicemail menu vkey position The definition...

Страница 58: ...a Description key num x type key Key Type LINE FA Feature Activator BLF_PRES Direct Station Selection Busy Lamp Field presence event type BLF_DLOG Direct Station Selection Busy Lamp Field dialog event type DSS Direct Station Selection dialog sla event type ACD Automatic Call Delivery only enter for the first key of an ACD pair SD Speed Dial UNUSED x is the key number 7810 1 10 8030X 11 40 4101 4 1...

Страница 59: ...red Bridged Line Appearance ON shared BLA OFF private alert_auto_answer aa_option alert_auto_answer Non TSG models only Enables auto answering on a per line basis for non CSTA calls When auto answering is enabled on any line key a softkey option is provided on the idle phone screen to selectively enable or disable auto answering on the fly Refer to sip_alert_info_list page 40 to set up custom aler...

Страница 60: ...e codec3 3 rd optional Codec Type G711 G729A G722 default NONE ptime milliseconds ptime The requested packetization time for media transmission to the phone 10 20 30 40 milliseconds default value 20 jitter_buffer_adaptive buffer type jitter_buffer_adaptive Jitter Buffer Type ON adaptive default OFF fixed jitter_delay_min milliseconds jitter_delay_min Minimum adaptive Jitter Buffer Delay only used ...

Страница 61: ...tifunction keys section BLF_PRES BLF_DLOG and DSS Keys XML Tag Data Description line_id ID line_id SIP Line username or directory number 128 characters max sip_name name sip_name SIP Display Name 128 characters max sip_auth_id auth ID sip_auth_id SIP Authentication ID 128 characters max sip_password password sip_password SIP Authentication Password 128 characters max label label text label On scre...

Страница 62: ...max Maximum adaptive Jitter Buffer Delay only used if jitter_buffer_adaptive is ON 0 300 milliseconds default value 100 jitter_delay milliseconds jitter_delay Fixed Jitter Buffer Delay only used if jitter_buffer_adaptive is OFF 10 90 milliseconds default value 35 speeddial dial string speeddial Speed Dial DSS string up to 128 characters pause inserts a pause into the dial string at the end of the ...

Страница 63: ...ature requires two consecutive keys Enter the following tags and attributes for the first key only group_id ACD Group ID group_id ACD Group ID typically a 4 digit extension 128 characters max label_1 label text label_1 On screen key label for Login Logout Key 18 characters max 7810 series only label_2 label text label_2 On screen key label for Activate Deactivate Key 18 characters max 7810 series ...

Страница 64: ... YES directory entry x dir_name label text dir_name dir_number string dir_number directory directory entry x dir_name label text dir_name dir_number string dir_number directory directory_list clear_list determines if the call directory is cleared before making changes NO only the listed entries are added changed YES clears the entire call directory before adding the listed entries x is the call di...

Страница 65: ...wn below S Se ec cu ur re e E En nc cr ry yp pt te ed d S Se er rv ve er r C Co om mm mu un ni ic ca at ti io on ns s E En na ab bl li in ng g S Se ec cu ur re e R Re ea al l t ti im me e T Tr ra an ns sp po or rt t P Pr ro ot to oc co ol l S SR RT TP P SRTP encrypts voice communications XML Tag Data Description srtp_enable ON srtp_enable SRTP encrypts voice communications E En na ab bl li in ng g...

Страница 66: ...e specified ocsp_issuer_cert filename ocsp_issuer_cert This pem file contains the current OSCP issuer certificate it is located in the same location as the configuration files filename includes the full path specification and can be up to 250 characters ocsp_va_cert filename ocsp_va_cert This pem file contains explicitly trusted responder certificates This option must be provided if the certificat...

Страница 67: ...path specification and can be up to 250 characters tls_require_cert ON tls_require_cert Determines whether a valid certificate is required for a TLS connection If set to OFF the phone will accept any certificate from the server as valid When attempting to establish a new TLS connection it is often helpful to set this parameter to OFF so that the validity of the certificate is not checked This allo...

Страница 68: ...uses port 443 Refer to page 9 2 Syslog must be enabled by the syslog_option XML tag Refer to page 32 3 Port 5060 is used for unencrypted SIP transport if TLS is enabled port 5061 is used instead This default value can be changed via the phone_port XML tag Refer to page 37 4 SIP transport protocol UDP TCP TLS is set via the sip_transport XML tag Refer to page 37 5 The RTP base port plus the next 4 ...

Страница 69: ...idelines 13 280132 Rev Q Page 69 For example key num 1 LINE line_id 1234 line_id sip_name ALEXANDER sip_name sip_auth_id 2235551234 sip_auth_id sip_password PasswordNotSecure sip_password label John Doe label key ...

Страница 70: ...Teo IP Telephone Network Administration Guide Page 70 13 280132 Rev Q ...

Страница 71: ...S S U Up pd da at te e S Se er rv ve er r Copy the update configuration file and update program files to the update server folder specified by the update server_name tag in the phone s configuration file or in DHCP Option 66 or Option 125 Note If you are hosting the update files on Microsoft Internet Information Services IIS you must use Windows IIS Manager to define the following MIME types Resta...

Страница 72: ...Teo IP Telephone Network Administration Guide Page 72 13 280132 Rev Q ...

Страница 73: ... These values are negotiated on a per call basis Jitter Delay current start of call average jitter buffer setting playout delay for either fixed delay or calculated adaptive delay The value displayed is based on the jitter buffer settings of the primary line Concealed Packets total number of packets that were concealed during audio playback also expressed as a percentage of total packets concealed...

Страница 74: ... 70ms total number of packets received later than 70ms after the expected arrival time also expressed as a percentage of total delayed packets 70ms packets total number of expected packets Delayed 80ms total number of packets received later than 80ms after the expected arrival time also expressed as a percentage of total delayed packets 80ms packets total number of expected packets Underflow Event...

Страница 75: ...symbol wildcard bracket expression bracket element bracket element bracket element dial character dial range dial range dial character dial character secondary dialtone marker initiate call marker block access marker A null dial_plan does not affect user dialing in any way Dial plan components are evaluated from left to right until a dial pattern within a component is recognized or the last compon...

Страница 76: ...ubstring following the and preceding any meta operation are inserted at the end of the dialed string entry If the substring following the and preceding any meta operation is null then the trailing characters of the dialed string entry are deleted M Me et ta a O Op pe er ra at ti io on ns s Meta operations construct message headers that meet MLPP requirements The meta operation includes the followi...

Страница 77: ...via DHCP and enter the appropriate IP values phone IP address default gateway subnet mask update server address when prompted IP4 ADDR 000 000 000 000 EDIT The phone IP address is a null value Enter the appropriate phone IP address or name GATEWAY EDIT The default gateway IP address is a null value Enter the appropriate gateway IP address or server name SUBNET 000 000 000 000 EDIT The subnet mask ...

Страница 78: ...ing IP addresses fail check Layer 2 802 1Q VLAN programming at the phone using the QoS menu If LAYER 2 802 1Q ON verify that the network supports this packet prioritization standard If it does not set LAYER 2 802 1Q to OFF Ping valid addresses using the ADMIN DIAG PING Menu C Ca al ll l C Co on nt tr ro ol l T Tr ro ou ub bl le es sh ho oo ot ti in ng g After the phone is fully initialized idle di...

Страница 79: ...ill be indicated via line status LED for 2 seconds Solid Green Line registration successful with server Alternating red green Line registration in process and un determinate Solid Red Line registration failed Flashing red The primary line is active and secondary line s are not registered PACKET option selected and then ACTIVE option selected The PACKET option allows the selection of statistics for...

Страница 80: ...call average jitter buffer setting for either fixed or calculated adaptive delay for the primary line JITTER DELAY XXms HISTORY Selecting the Right Arrow key in succession will indicate additional status information as below Total of conceal packets Total of unreceived lost packets Total of not delayed within 10ms packets Total of delayed in excess of 10ms packets Total of delayed in excess of 20m...

Страница 81: ...inged PHONE GATEWAY UPDATE SERVER SIP PROXY SERVER NTP SERVER DHCP SERVER SIP REGISTRAR SERVER OTHER A valid address must also be entered There are three outcomes as the result of a ping IP ADDRESS NOT SET In this case enter the appropriate IP address using the INSTL IP Menu or PING4 FAILED PRESS ANY KEY TO CONTINUE In this case check Layer 2 802 1Q and other network settings or PING4 SUCCESSFUL P...

Страница 82: ...uring your VoIP phones contact Teo Customer Technical Support Teo Technologies Inc Technical Support Department 11609 49 th Place West Mukilteo WA 98275 4255 USA Phone 425 349 1000 800 524 0024 Fax 425 349 1010 E mail helpdesk teotech com Web www teotech com Teo is committed to meeting the product needs of our customers Please write or call us with any suggestions for improvement ...

Страница 83: ...tory 64 directory_list 64 display_contrast 45 dscp_mlpp_flash 53 dscp_mlpp_immediate 53 dscp_mlpp_oride_oride 53 dscp_mlpp_override 53 dscp_mlpp_priority 53 dscp_mlpp_routine 53 dscp_signal 33 dscp_voice 33 dst 32 E emergency_number 48 enable 33 end_date 32 F fa 54 fa_index 61 fa_type 54 feature_activator_list 53 G group_id 63 H hand_rcv 47 hand_xmit 47 head_rcv 47 head_xmit 47 hot_warm_username 4...

Страница 84: ...hone_dial_timeout 46 phone_domain 30 phone_max_reorder 46 phone_max_ringing 46 phone_port 37 phone_rtp_port 39 phone_subnet 29 prack 39 preconditions_tag 39 preempt_held_timeout 53 priority 51 52 program_auto 26 program_time 26 program_window 26 prompt 54 protocol 26 proxy_id 44 proxy_port 44 ptime 60 62 R refer_timeout 46 registrar_enable 44 registrar_id 44 registrar_port 44 registration_expires ...

Страница 85: ...retry_reg_timer 38 sip_server_list 44 sip_sub_exp 37 sip_transport 37 sip_url_type 37 sip_user_agent 37 speakerphone 45 speeddial 62 spkr_xmit 47 srtp_enable 37 ss 44 start_date 32 syslog_option 32 T TEO_phone 20 time_adjust 32 time_offset 31 time_server 31 time_server_key 31 time_server2 31 tls_require_cert 35 tone_type 60 U update 26 update_server 26 V vcode 57 vkey 57 vlabel 57 vlan 33 vnumber ...

Страница 86: ...Teo IP Telephone Network Administration Guide Page 86 13 280132 Rev Q ...

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