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Check my order

You can check the order status of cloud storage service, including orders pending payment and paid orders.

Step 1

TDSEE

App. Tap

Cloud Storage

Step 2

Tap

My Order

in the upper right corner to check the order status of cloud storage service.

----End

Содержание TDSEE

Страница 1: ...TDSEE App for Security Camera User Guide...

Страница 2: ...any form or by any means without the prior written permission of Shenzhen Tenda Technology Co Ltd Disclaimer Pictures images and product specifications herein are for references only To improve inter...

Страница 3: ...ed for illustrations here unless otherwise specified Operations in this guide are based on iOS Devices of other operating systems may differ The typographical elements that may be found in this docume...

Страница 4: ...d to highlight a procedure that will save time or resources Technical Support If you need more help contact us by any of the following means We will be glad to assist you as soon as possible Hotline G...

Страница 5: ...ot 9 Method 3 Add a camera in a wired manner 14 Home page 18 Basic settings 19 Monitoring operation 19 Name your device 22 Check the basic information of your device 23 Modify the Wi Fi settings 24 Up...

Страница 6: ...se Micro SD card for the first time 38 Micro SD card recording settings 40 Format Micro SD card 41 Check or edit the Micro SD card video 42 Check micro SD card avaliable storage 44 Set up alarm 45 Met...

Страница 7: ...smartphone 63 Share photos videos with friends or through social platform 64 Share device 65 Method 1 Recommended 65 Method 2 66 Method 3 68 Accept sharing 70 Method 1 Recommended 70 Method 2 71 Disso...

Страница 8: ...vii Method 1 76 Method 2 77 Accept invitation from your friends 78 Method 1 Recommended 78 Method 2 79 Delete your friends 80 About us 81 FAQ 82 Feedback 83 Settings 84 My profile 85...

Страница 9: ...DSEE App If you already have the TDSEE App please Login If you have NOT got one scan the following QR code or search for TDSEE in Google Play or App Store download and install it onto your smartphone...

Страница 10: ...device used for setup such as a smartphone can access the internet If you already have a registered account Step 1 Open the TDSEE App Step 2 Enter the registered mobile phone number or Email address...

Страница 11: ...region where you are Then enter your email address and tap Get Verification Code Step 3 Enter the Verification Code If you do not receive activation code Please check your spam box Check if you enter...

Страница 12: ...disabled Method 1 Add a camera through QR code Step 1 Power on the camera The LED indicator lights solid red after the camera is powered on When the LED indicator blinks blue quickly the camera is wai...

Страница 13: ...1 Open the TDSEE App Enter the home page tap Add a device or in the upper right corner of the home page 2 Scan the QR code on the bottom of the camera If a prompt pop up asking for access to the camer...

Страница 14: ...Tap to go to Settings WLAN of your smartphone Then connect to the 2 4 GHz Wi Fi network of the router which is Tenda_123456 in this example 5 Return to the TDSEE App enter the Wi Fi password and tap N...

Страница 15: ...ack and forth to adjust the distance between the screen of the smartphone and the camera and keep each position for about two seconds Ensure that the camera lens has no shade or blemishes Remove the p...

Страница 16: ...tone Connecting Wi Fi Please wait tap I have heard the prompt tone then the TDSEE App is adding the device 8 Wait a moment and the camera is added successfully You can name your camera which is Home...

Страница 17: ...lights solid red after the camera is powered on When the LED indicator blinks blue quickly the camera is waiting to connect to a 2 4 GHz Wi Fi network Assume that the Wi Fi name and Wi Fi password of...

Страница 18: ...corner of the home page 2 Scan the QR code on the bottom of the camera If a prompt pop up asking for access to the camera of your smartphone please allow it 3 Tap Others in the upper right corner the...

Страница 19: ...t to the 2 4 GHz Wi Fi network of the router which is Tenda_123456 in this example 5 Return to the TDSEE App then enter the Wi Fi password and tap Next If a prompt pop up asking for access to the loca...

Страница 20: ...SSID Wi Fi name of the camera The SSID is TendaIPC_XXXXXX XXXXXX indicates the last six characters of its UUID which can be found on the bottom of the device 8 Return to TDSEE App then tap Next The TD...

Страница 21: ...13 9 Wait a moment the camera is added successfully You can name your camera which is Home in this example and tap OK End...

Страница 22: ...i Fi password UmXmL9UK Step 1 Connect to the camera 1 Power on the camera The LED indicator lights solid red after the camera is powered on When the LED indicator blinks blue quickly the camera is wai...

Страница 23: ...15 Step 2 Connect the smartphone to the Wi Fi network of the router Which is Tenda_123456 in this example...

Страница 24: ...orner of the home page 2 Scan the QR code on the bottom of the camera If a prompt pop up asking for access to the camera of your smartphone please allow it 3 Tap Others in the upper right corner then...

Страница 25: ...vice 6 Wait a moment and the camera is added successfully You can name your camera which is Home in this example Then tap OK End After added the camera successfully via Wired Config do not disconnect...

Страница 26: ...s under this account or add a device etc Check the name of your device Tap it to add a device Check device status Tap it to check more settings Tap it to check system messages and notification message...

Страница 27: ...p Tap the specific device on the home page which is the camera Home in this example then you can perform basic settings If you want to scale up any part of the video you can double tap the video and s...

Страница 28: ...monitors Screenshots Tap it to save the screenshot of the current monitoring image to TDSEE Album Recording Tap it to start recording and tap it again to stop recording Successful recordings are autom...

Страница 29: ...the monitoring location of the camera via the TDSEE App Cloud storage service After subscribed the cloud storage service the device uploads monitoring videos to the cloud you can watch and edit cloud...

Страница 30: ...mera on Settings page Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Basic Information and name y...

Страница 31: ...odel device serial number Wi Fi name IP address MAC address storage and uptime Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the u...

Страница 32: ...is online Scenario The current monitoring videos of the camera is not smooth so you want to change a Wi Fi network to which the camera is connected Requirement Ensure that the camera can monitor norm...

Страница 33: ...in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Wi Fi Settings then select a new Wi Fi network which is Tom i...

Страница 34: ...ter the Wi Fi password of the Wi Fi network which is Tom12345 in this example and tap Connect Wait for 1 to 2 minutes till it can monitor normally after the camera successfully establish the connectio...

Страница 35: ...new App version is detected During upgrade do not cut off the power or disconnect the device from the internet otherwise the upgrading may fail and damage the device Step 1 Log in to TDSEE App Tap the...

Страница 36: ...storage service is only applicable for Tenda device Network bandwidth shall not be lower than 4 M The current subscribed cloud storage service is only applicable for the current device The cloud stor...

Страница 37: ...DSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the lower left corner Step 2 Follow the on screen instructions to subscribe to the cloud storage servi...

Страница 38: ...he home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Cloud Storage and follow the on screen instructions to subscribe to the cloud storage service package Aft...

Страница 39: ...Method 1 Recommended Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the lower left corner Step 2 You can check and edit the video a...

Страница 40: ...ideo to TDSEE Album Tap it to delete the specific cloud storage video Deleted videos cannot be restored Tap it to pause the video Tap it to play the video Tap it to enable or disable the camera audio...

Страница 41: ...e home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Cloud Storage My Cloud Storage then you can check and edit the video according to the actual conditions Th...

Страница 42: ...Log in to TDSEE App Tap Me Cloud Storage Step 2 Select a device of which you want to check the cloud storage video which is Home in this example Then you can check and edit the video according to the...

Страница 43: ...device will not upload videos to the cloud Please operate carefully Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right...

Страница 44: ...oud storage Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Cloud Storage to check remaining time...

Страница 45: ...order status of cloud storage service including orders pending payment and paid orders Step 1 Log in to TDSEE App Tap Me Cloud Storage Step 2 Tap My Order in the upper right corner to check the order...

Страница 46: ...recording according to the recording mode Ensure that the storage capacity of the Micro SD card is 2 to 128 G and the read and write speed is Class 10 Tenda camera supports recording via Micro SD car...

Страница 47: ...requirements Please format it according to the instructions If the formatting of the Micro SD card fails please try the following solutions Cut off the power of the camera unplug and insert the Micro...

Страница 48: ...d by users You can set recording type of Micro SD card here Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner S...

Страница 49: ...you can format the Micro SD card Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner settings Step 2 Tap Format...

Страница 50: ...42 Check or edit the Micro SD card video Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Then tap Playback in the lower right corner...

Страница 51: ...it again to stop recording Successfully recordings are automatically save to TDSEE Album Tap it to delete the specific cloud storage video Deleted videos cannot be restored Tap it to pause the video T...

Страница 52: ...ble storage Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Then tap in the upper right corner Step 2 Tap Format SD Card to check Available...

Страница 53: ...ding to alarm type You can check specific messages in message page Method 1 Recommended Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example The...

Страница 54: ...ies the detection sensitivity of the camera By default the detection sensitivity is Medium you can select High or Low according to the actual condition Alarm Period It specifies the period in which th...

Страница 55: ...enabled when S motion activity is detected the TDSEE tracks and follows the subject Alarm Notifications After the function is enabled when image change is detected the camera will send notifications a...

Страница 56: ...to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Alarm then you can modify the relevant parameters according to...

Страница 57: ...figure movement the TDSEE tracks and follows the subject Method 1 Recommended Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Then tap Alar...

Страница 58: ...1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Tap Alarm find S motion Tracking and set the S motion Trac...

Страница 59: ...ic patrol and location patrol Panoramic patrol The camera performs 360 patrol of its surroundings Location patrol The camera patrols the location you specified You need to add the location in Basic se...

Страница 60: ...Tap the specific device on the home page which is the camera Home in this example 2 Tap to choose the location you want to monitor which is Bedroom in this example Then tap Add Location 3 Tap personal...

Страница 61: ...rol 1 Enter the camera monitor page tap in the upper right corner then tap Patrol Settings 2 Enable Patrol Settings function select Custom Patrol Settings completed the camera will patrol for 2 hours...

Страница 62: ...e monitoring you need to set the direction to Camera Up side Down Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right co...

Страница 63: ...dark environment the camera can monitor normally and the image is black and white Set up infrared night vision Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera H...

Страница 64: ...d night vision If the camera turns off the infrared light the monitoring image is colorful If the camera turns on the infrared light the monitoring image is black and white Always on Under any light c...

Страница 65: ...e By default the device indicator is turn on Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Scroll do...

Страница 66: ...o TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 Scroll down to the bottom of the page find Device On and set the Devi...

Страница 67: ...ensure that the time zone of your device is correct Step 1 Log in to TDSEE App Tap the specific device on the home page which is the camera Home in this example Tap in the upper right corner Step 2 S...

Страница 68: ...eds to be repaired or returned Delete device will clear the binding relationship between the device and the account including Wi Fi configuration information add location information and custom alarm...

Страница 69: ...ication messages of each device on the Messages page Log in to TDSEE App Enter the Messages page and tap System Message to check login notification friend notification device sharing notification etc...

Страница 70: ...Album You can check and edit the photos or videos saved by the TDSEE App Delete photos videos Log in to TDSEE App tap Me Album Tap Edit in the upper right corner to delete the selected photos or vide...

Страница 71: ...63 Download photos videos to the smartphone Only one photo or one video can be downloaded at a time Log in to TDSEE App tap Me Album Select the photo or video you want to download and tap Download...

Страница 72: ...videos with friends or through social platform Only one photo or one video can be shared at a time Log in to TDSEE App tap Me Album Select the photo or video you want to share tap Share then follow t...

Страница 73: ...tailed steps Step 2 Share the device with your friends 1 Log in to TDSEE App tap the device you want to share with your friends on the home page which is the camera Home in this example Tap Share in t...

Страница 74: ...s Refer to Add your friends for detailed steps Step 2 Share the device with your friends 1 Log in to TDSEE App enter the home page then tap Share Device 2 Choose the device you want to share with your...

Страница 75: ...ose the management permissions you want to share and click OK End After logging in to TDSEE App to accept the device shared from you your friends can view the monitoring video of the camera and also e...

Страница 76: ...dd the TDSEE App account of your friends Refer to Add your friends for detailed steps Step 2 Share the device with your friends 1 Log in to TDSEE App enter the home page then tap Friends 2 Choose a fr...

Страница 77: ...me in this example then tap OK 4 Choose the management permissions you want to share and click OK End After logging in to TDSEE App to accept the device shared from you your friends can view the monit...

Страница 78: ...you after you accept sharing request you can check the monitoring videos and have some management rights Method 1 Recommended Log in to TDSEE App tap Messages at the bottom of the home page find the c...

Страница 79: ...is example The name of the shared camera is camera model the last four characters of camera s UUID and the UUID can be found on the bottom of the device After shared successfully the friend relationsh...

Страница 80: ...solve the sharing relationship Methods to dissolve the sharing relationship are shown as follows The sharer cancels the sharing The accepter deletes the share The accepter deletes the device The shari...

Страница 81: ...ep 1 The sharer logs in to TDSEE App enter the home page then tap Share Device Step 2 Tap the device of which you want to cancel sharing which is the camera Home in this example Find the friends you w...

Страница 82: ...ccepter deletes the share Step 1 The accepter logs in TDSEE App enter the home page then tap Share Device Step 2 Tap Accepted find the device shared by another user which is CP6 1747 in this example a...

Страница 83: ...The accepter logs in TDSEE App tap the device shared by another use which is the camera Home in this example Then tap in the upper right corner Step 2 Scroll down to the bottom of the page find and t...

Страница 84: ...e device Method 1 Step 1 Log in to TDSEE App tap the device you want to share with friends on the home page which is the camera Home in this example Step 2 Tap Share in the lower left corner Step 3 Ta...

Страница 85: ...f the home page then tap Friends Step 2 Tap Add Friends in the upper right corner and enter the phone number or email address End Your friends log in to TDSEE App and accept the invitation from you Re...

Страница 86: ...If someone has sent you an invitation to add you as a friend in TDSEE App you can accept the invitation here Method 1 Recommended Log in to TDSEE App and enter the Message page Find the corresponding...

Страница 87: ...79 Method 2 Step 1 Enter the Me page then tap Friends Step 2 Tap New Friends Find the invitation information then tap Accept End...

Страница 88: ...friends You can delete friends of TDSEE App here Step 1 Log in TDSEE App enter the Me page then tap Friends Step 2 Tap the account of a friend you want to delete and tap Delete Tap Delete in the pop...

Страница 89: ...us Tap Me About Us to enter the About Us page Check software version and upgrade device software Tap it to visit Tenda official website Tap it to check TDSEE user agreement Tap it to check TDSEE priva...

Страница 90: ...olutions please contact us and we will solve the problem for you as soon as possible You can give us feedbacks through the two ways below Contact us according to the contact information shown in the p...

Страница 91: ...our device or App or you have any comments or suggestions on us you can give us a feedback and we will solve the problem for you as soon as possible Select the device with the problem Describe the pr...

Страница 92: ...gs to enter the Settings page You can clear cache of the TDSEE or enable disable Notifications function here After the Notification function is disabled the terminal device will block the message noti...

Страница 93: ...nickname change password cancel account or logs out tap the account in the upper on the Me page Replace profile photo Set nickname The current account of the TDSEE App Change the password of the TDSEE...

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