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Troubleshooting
The following section advises the most common troubleshooting situations.
1.
No one can hear me or I can’t hear anyone.
If you’re experiencing trouble hearing
and/or speaking and are unsure if the headset is the cause, try plugging the headset into
another compatible device or try another headset in the device you are operating. If the
headset is deemed to be the problem, try replacing its cable to resolve the issue.
2.
Intermittent Audio or Static in Audio.
Try replacing the headset’s cable to resolve the
issue.
Product Care and Maintenance
Clean using a soft, damp cloth. If the product is exposed to rain, gently wipe off all surfaces, cables,
and cable connections as soon as possible and allow unit to dry before storing.
CAUTION:
Do not use cleaners that contain solvents. Keep liquid and
foreign objects out of the device openings.
Product Support
CoachComm, LLC support and service personnel are ready to help you with any issues you may
have. All requests and questions should be directed to our Customer Service department via phone,
fax, or email.
CoachComm, LLC
Customer Service Department
Voice: 844-475-4268 or +1-334-321-1160
Fax: 844-475-0523 or +1-334-321-1162
Email: [email protected]
Sending Equipment for Repair
Do not send any equipment directly to the factory without first obtaining a Return Material
Authorization (RMA) Number. Obtaining an RMA Number will ensure that your equipment is
handled promptly. In addition, Customer Service personnel will provide a Service Request Form
(SRF) for completion and return via email or fax.
All shipments of CoachComm products should be made via UPS, or the best available shipper,
prepaid and insured. The equipment should be shipped in the original packing carton; if that is not
available, use any suitable container that is rigid and of adequate size to surround the equipment
with at least four inches of shock-absorbing material. All shipments should be sent to the following
address and must include a Return Material Authorization Number:
CoachComm, LLC Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
Product returns should follow this same procedure.
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