Failed to add device?
1. Make sure the device is powered on.
2. Check the WiFi connection of your phone.
3. Check if the device is in pairing mode.
Reset your smart device to enter pairing
mode. Please refer to the "How to reset
device" section.
4. Check router or related:
If you use a dual-band router, select the
2.4GHz network to add the device. You also
need to enable the router's broadcasting
function. Set encryption method as
WPA2-PSK and authorization type as AES or
set both on "auto".
5. Check if the WiFi signal is strong enough.
To maintain the signal strong, keep your
router and the smart device as close as
possible.
6. Wireless mode should be 802.11.b/g/n
7. Make sure you do not exceed the maximum
number of registered devices supported by
the app (150).
8. Check if the router's MAC filtering function
is enabled. If so, remove the device from the
filter list and make sure the router is not
prohibiting the device connection.
9. Make sure the WiFi password entered in
the app is correct.
EZ and AP connection modes:
Smart devices can be connected manually
using two modes:
EZ represents the easiest way of connecting
and enabling a smart device. You will need to
have the device, active wireless network
through with login password and Tellur
Smart APP installed on a smartphone /
tablet.
AP mode can be used to configure and enable
a smart device first with the smartphone /
tablet and later with the Wi-Fi network.
How to reset device?
1. Reset procedure for devices with reset
button (power strip, plugs etc.) -> Long press
the reset button for 5 seconds until the LED
indicator flashes, indicating successful reset.
If the LED indicator flashes quickly (2 times
per second), the device has entered EZ
pairing mode. If the indicator flashes slowly
(one time /3 seconds), the device has entered
AP pairing mode. Under EZ mode, press the
reset button for 5 seconds until the LED
flashes slowly, indicating the AP mode (and
vice versa).
2. Reset procedure for lighting devices ->
Start by turning off the lights. Switch light
following these exact steps: on-off-on-off-on
(the time interval between switches should
not exceed 10 seconds). When the lights are
flashing, the device has been successfully
reset. If the light is not flashing, repeat the
steps above. When the lights flash quickly (4
times/second), the device is in EZ mode. If
the lights flash slowly (2 times/3 seconds),
the device is in AP mode. Under EZ mode,
repeat the steps above until the light starts
flashing slowly, indicating that the device
has entered AP mode (and vice versa).
How to add device under EZ mode?
1. Make sure the LED indicator/light flashes
quickly.
2. Make sure the phone is connected to WiFi.
3. Tap "Add device" in Tellur Smart app and
enter the WiFi's network password.
4. In the device list, select the device you
want to pair and add it.
How to add device under AP mode?
1. Make sure the LED indicator/light flashes
slowly.
2. Tap "Add device" in Tellur Smart app and
select "AP mode" from the top-right corner.
Connect to the device's hotspot first and
then proceed to connect it to the WiFi
network.
3. Tap "Next" to add device.
Can I control the device with 2G/3G/4G
network?
When adding the device for the first time, the
device and the phone need to be connected to
the same WiFi network. Once the device has
been successfully paired with Tellur Smart
app, you can remotely control it via 2G/3G/4G
networks.
How can I share my device with family?
Open Tellur Smart app, go to "Profile" ->
"Device sharing" -> "Sharing sent", tap "Add
sharing" and share the device with the added
family members.
Notice - users must install the Tellur Smart
app on their device to see shared devices.
How can I manage the devices shared by
others?
Open App, go to "Profile" > "Device Sharing" >
"Sharings Received", then you can find the
devices shared by other users. To delete a
shared device, swipe left.
Alexa integration
1. Go to Home menu on Alexa app.
2. Select "Skills" / "Skills & Games".
3. Type Tellur Smart in the search bar.
4. Select Tellur Smart and click "Enable" to
activate Tellur Smart.
