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tell Gate Control BASE 1000 Series, Инструкция по установке и эксплуатации

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54 

7  Updating the firmware 

TELL  always  releases  its  products  with  the  latest  firmware  version.  However,  as  our  products 
are  being  continuously  improved,  new  firmware  updates  may  occasionally  be  released  for  the 
products,  which  may  include  new  features  along  with  bug  fixes.  Therefore,  it  is  recommended 
that  you  always  upgrade  your  product  to  the  latest  firmware  version  available.  All  released 
firmware versions are available on the TELL website, including older versions. 

ATTENTION!  Downgrading  to  an  earlier  version  is  not  supported!  Always  upgrade  your 
product to the latest version, otherwise your settings could get wiped due to differences 
in functionality between versions. 

You can update the firmware on the 

Gate Control BASE

 device locally via USB or remotely via 

the  Internet.  You  can  find  the  firmware  file  or  the  desktop  update  application  needed  for  the 
update on the manufacturer's website (

https://tell.hu/en

) in the product downloads section. 

7.1  Updating via USB 

You  can  update  the  firmware  through  USB  using  the  desktop  update  application,  or  the 
programming software. 

 

Updating via USB using the desktop update application 

- 

Download  the  latest  desktop  update  application  (that  has  the 

.exe

  extension)  from  the 

manufacturer’s website. The update application includes the firmware as well, therefore the 
file name is the same as the firmware version number. 

- 

Open  the  update  application  and  click  on  the 
“

FIRMWARE

” button. 

- 

Press  and  hold  the  reset  button  while  connecting  the 
device to the computer via USB, and then release the 
button.  The  reset  button  is  placed  on  the  electronic 
board, near the corner of  the SIM card holder, closed 
to  the  status  LED  (see  the  picture  on  the  right  hand 
side). It is easier to access the button if you open the 
SIM card holder. 

- 

Power  up  the  device  and  then  click 

on  the  “

Start

” 

button. Do not power down the device later on! 

- 

Wait until the progress bar shows that the process has 
completed. 

- 

Use  the  “

Cancel

”  button  to  close  the  pop-up  window 

that  shows  up  while  loading  the firmware,  with  a  question  that  asks  if  you  want  to format 
the drive. 

- 

You  can  close the update application  when  the  progress  bar  shows  that  the  process  has 
completed. 

- 

Wait  until the LED status indicator on the device shows activity.  You can then  connect  to 
the programming software and check functionality. 

 

Updating via USB using the programming software 

- 

Download  the  latest  firmware  file  (that  has  the 

.tf3

  extension) 

from  the  manufacturer’s 

website. 

- 

Click on the “

General

” device settings menu in the programming software. 

- 

Click on the “

Firmware update

” 

 button, and then browse the 

.tf3

 firmware file. 

- 

The  update  process  will  start  automatically  as  soon  as  you  click  on  the  “

Open

”  button. 

Once the firmware is loaded, the progress window will close automatically and the device 
will restart a few seconds later running on the new firmware. 

Содержание Gate Control BASE 1000 Series

Страница 1: ...trol BASE 1000 INSTALLATION AND APPLICATION MANUAL for device version v8 00 and newer Document version 4 0 24 09 2019 Product models Gate Control BASE 1000 2G Gate Control BASE 1000 3G Gate Control BASE 1000 4G ...

Страница 2: ...onnecting to the device over the Internet 13 5 Gate Control programming software usage and feature descriptions 16 5 1 Connection menu group 16 5 1 1 Viewing the settings options and configuring offline 16 5 1 2 Connection type 17 5 1 3 Device register 18 5 2 Device settings menu group 20 5 2 1 General 21 5 2 2 Inputs 24 5 2 3 Reporting channels 25 5 2 4 Input events 26 5 2 5 Outputs 28 5 2 6 Adva...

Страница 3: ... automation gate control base Product features Control of outputs by free phone calls using caller identification 5 different control modes for compatibility with most gate automation control boards 4 NO NC inputs 2 NO relay outputs Up to 1000 users Reports the status of the 4 contact inputs by SMS or by call Stores the latest 1200 events in the event log memory Programmable via USB the Internet a...

Страница 4: ...ess to outputs gates depending on the output control mode chosen Users who are granted the 0 24 entry period permission can control the system anytime while users who are not granted this permission can control the system over the day only within the time interval configured in the Permitted entry period section in the General device settings menu i e control requests received from these users wil...

Страница 5: ...vice the data usage may reach even the multiple of the minimal data usage 20MB 1 4 Operation of the contact inputs The device has 4 configurable NO NC contact inputs By activating the inputs notifications can be sent by SMS or call up to 4 phone numbers according to the settings This function can be used for e g sending notification by SMS about the state of tamper or other switches control board ...

Страница 6: ...IN1 IN4 and the negative of the power input V If a normally open dry contact trigger is used choose the NO normally open option at the given input s settings In this case the input becomes activated and the configured notifications will be sent when the given input IN1 IN4 and the V terminal is shorted If a normally closed dry contact trigger is used choose the NC normally closed option at the giv...

Страница 7: ...rol mode 1 For one or two gates or one gate with two opening options partial total opening Both outputs are normally open NO OUT1 is controlled by call with caller identification OUT2 is controlled by calls from private hidden number A control call only opens the gate Closing should be done automatically by the gate automation control board Control mode 2 For one or two gates or one gate with two ...

Страница 8: ... on a second call Control mode 4 For single gate automations that require triggers for opening and closing on different inputs Opening and then closing by a single call Both outputs are normally open NO The opening trigger is provided by output OUT1 and the closing trigger is provided by output OUT2 Keeping the gate open permanently on a second call Control mode 5 For single gate automations that ...

Страница 9: ...ar a click 2 Reach under the metallic security lock with your fingernail and pull it outwards to open the holder 3 Slide the SIM card into the opened part with the contacts facing down as shown in the figure 4 Close back the opened part together with the SIM card 5 Press down the metallic security lock carefully and pull it towards the side of the enclosure until you hear a click 3 6 Connecting th...

Страница 10: ...on of the Gate Control BASE device The nominal current consumption of the Gate Control BASE device is 120mA however it may rise up to 500mA during communication and relay control If the applied power source does not provide sufficient power for the operation of the device this may cause malfunctions For such cases you can order an auxiliary power adapter separately from the manufacturer Attention ...

Страница 11: ...ntrol programming software is compatible with the following operating systems Windows 10 32 64 bit Windows 8 x 32 64 bit Windows 7 32 64 bit Installing the programming software open the software setup application and follow the instructions of the installation wizard to complete the installation You can download the latest version of the programming software from the manufacturer s website https t...

Страница 12: ...ts to the device using standard HID driver which is integrated in Windows operating systems thus there is no need to install special USB drivers The operating system will install the drivers automatically when you first connect the device to USB The program requires the USB password in order to allow connecting to the device Enter the device s USB password in the Password field found in the USB co...

Страница 13: ...f there is no user configured in the system yet first it is necessary to add a super admin or admin user and configure the remote access for that user via USB connection If there are already users registered you need to configure the remote access for the super admin or admin user for whom you wish to grant remote access Thereby practically you can grant remote access for any user according to its...

Страница 14: ...Device ID of the given device Enter the super admin or admin User name and the remote access Password configured for this The Gate Control BASE device does not keep continuous connection with the cloud it only connects to the server upon request Therefore before trying to connect remotely to the device the request for connecting to the cloud should be sent by SMS to the phone number of the SIM car...

Страница 15: ...ocess may take a few seconds The connection status is shown in the status bar found at the bottom of the program window Connected green Disconnected red After the connection has been successfully established you can read and change settings manage users download event logs and view device status information depending on your access level To close the connection click on Disconnect button Attention...

Страница 16: ...nnected i e a Gate Control BASE or PRO device has to be connected in order to show the specific settings options for that device model However using the Offline device selector it is possible to view the settings options of the Gate Control BASE device and to configure and save the settings in advance offline without connecting the device If you want to view the settings options of a Gate Control ...

Страница 17: ...ons Changing the USB password You can change the USB password of the device after clicking on this button Enter the current USB password then the new password confirm the new password and then click on the OK button The password should consist of at least 4 but not more than 8 characters Accepted characters are numbers 0 9 lower case letters a z and capital letters A Z Attention The following char...

Страница 18: ... details you can find in chapter Restoring the factory default settings The factory default settings cannot be restored if the device has been locked in the settings If you have forgotten the USB password of the device and the device is locked only the manufacturer can restore the factory default settings in the service center Details you can follow the connection progress in this window 5 1 3 Dev...

Страница 19: ...To erase all device availability entries click on the Erase all button Exporting the database To save the device register database to file click on the Export button Importing a database To import a saved device register database from file click on the Import button Data stored by the device register Device name you can enter a custom name for the device in this section Device ID the unique identi...

Страница 20: ...button is not possible until the settings are read After making changes in the settings write the settings into the device by clicking on the Write settings button Overwriting the full device configuration device settings users mobile devices and remote access entries If you want to completely overwrite the users and the settings you can import and write data from a previously made system backup T...

Страница 21: ...on the Write settings button This will write into the device the values changed in the menus in the Device settings menu group Creating a system backup To create a full system backup i e to save the device settings and users to file click on the Create system backup button select the target folder enter a name for the file and then click on the Save button Restoring the system from a system backup...

Страница 22: ...age In this case install the SIM card into a cellphone unlock the card by entering the PUK code when requested and configure the valid PIN code in the device settings APN the APN access point name necessary for connecting to the Internet Ask this from the mobile service provider of the SIM card installed in the device If no APN is configured the device will not try to connect to the Internet If yo...

Страница 23: ... entering value 0 SMS forwarding will be disabled i e incoming SMS messages will not be forwarded but deleted automatically The SMS forwarding daily limit can be disabled and set to unlimited by deleting the entered value Attention After reaching the configured limit but still before the message counter is reset the system deletes all incoming messages without forwarding SMS sending daily limit wi...

Страница 24: ...ng the settings from the device To read the settings from the device click on the Read settings button This will read all settings in all menus in the Device settings menu group Writing the settings into the device After changing the settings or entering new settings in order to take effect in the system it is necessary to write the settings into the device by clicking on the Write settings button...

Страница 25: ... shorter than the configured value that trigger an input restore are ignored by the system 5 2 3 Reporting channels In this menu you can configure the telephone availabilities to which you want to send notifications about events generated by triggering the IN1 IN4 contact inputs Available options Reading the settings from the device To read the settings from the device click on the Read settings b...

Страница 26: ...l the Internet connection will be interrupted for the duration of the call because the 2G network does not support voice calls and mobile Internet usage at the same time In such a case an outgoing call will block the Internet connection i e a possible remote connection in progress will be suspended for the duration of the call Name the name of the phone number s owner The program will use the name...

Страница 27: ...in the Reporting channels menu Attention If you are using the device model equipped with a 2G modem or the device is connected to the 2G network when using functions that make an outgoing call the Internet connection will be interrupted for the duration of the call because the 2G network does not support voice calls and mobile Internet usage at the same time In such a case an outgoing call will bl...

Страница 28: ...onfigured by selecting a control mode You can choose out of five control modes for compatibility with various control boards of different gates Choose the control mode which is appropriate for the control signal requirements of the given gate s control board You can find the wiring instructions for each control mode in the Wiring diagrams chapter ...

Страница 29: ...the caller ID output OUT1 will be activated If the caller hides the caller ID i e calls from a private number output OUT2 will be activated Thereby using this control mode you can control up to two different gates by call Controlling with hidden caller ID can be used by unlimited number of users registered users too since this does not require user registration You can hide the caller ID by dialin...

Страница 30: ...ing and closing by a single call control command using caller identification In idle state output OUT1 provides an open contact while output OUT2 provides a closed contact Upon controlling the device output OUT1 gives a closed contact for X seconds then after W seconds output OUT2 gives an open contact for Y seconds then after 1 second output OUT1 gives again a closed contact for Z seconds You can...

Страница 31: ...igger pulse on an input opens the gate another trigger pulse on a different input closes the gate Keep the gate locked in open state upon a second control command if this option is enabled the gate remains open permanently Y infinite after receiving a second call from the same user while the gate is opening or in open state during the X Y period The gate will close when a third call is received fr...

Страница 32: ...ings In this menu you can configure the device lock settings and select the default mobile operator and network to be used by the modem Recommended for experts only Do not change the factory default settings unless necessary ...

Страница 33: ...e after which the list of available operators in the Operator selection drop down menu will be updated automatically according to the search results Please note that you have to write the settings into the device in order to be applied after a change is made For this click on the Write settings button Available options Network management Operator selection using this drop down menu you can select ...

Страница 34: ...e restored without knowing the device s USB password Unlocked when unlocked the factory default settings can be restored at anytime also without knowing the device s USB password Locked when locked restoring the factory default settings is disabled You can restore the factory default settings only after logging in with the valid USB password of the device and changing the setting to unlocked If yo...

Страница 35: ...into the device using the Write settings button is not possible until the settings are read After making changes in the user related settings write the entries into the device by clicking on the Write users button If you have also changed the device settings and you haven t written the changes into the device yet the program will write these changes too before writing the users Overwriting the ful...

Страница 36: ...ata table Filtering can be cancelled by deleting the entered or selected filter condition An advanced filter is also available for each column by clicking on the filter icon which appears on the right hand edge of each column header by moving the mouse pointer on the given header You can toggle between ascending and descending data sorting by clicking on a column s header You can toggle between sh...

Страница 37: ... user click on the Edit button Deleting a user To delete the selected user click on the Delete button Erasing all users To erase all users click on the Erase all users button Bulk adding users To add users from CSV file of from database exported from an earlier device model click on the Bulk add users button select the file extension of the file that containing the users and then browse the file A...

Страница 38: ...ackground color entries with errors that the program cannot process The program will not import entries marked as Warning or Error into the system At the bottom of the list you can find a summary line with the number of entries imported successfully the ones marked as warnings and the ones with errors You can close the window by clicking on the Close button after which the entries imported success...

Страница 39: ...ithin the configured time period and will be rejected outside the given period Trigger OUT1 upon control by call if this option is enabled the device will control output OUT1 when the given user controls the system by call or the user s mobile application controls the system by call if controlling over the Internet fails due to a connection error Trigger OUT2 upon control by call if this option is...

Страница 40: ... placed under the header of the data table Filtering can be cancelled by deleting the entered or selected filter condition An advanced filter is also available for each column by clicking on the filter icon which appears on the right hand edge of each column header by moving the mouse pointer on the given header You can toggle between ascending and descending data sorting by clicking on a column s...

Страница 41: ...t button Deleting a remote access To delete the selected remote access click on the Delete button Please note that after you make changes you have to write the users into the device in order to apply the changes For this click on the Write users button Remote access settings User using the drop down menu you can select the super admin or admin user for whom you want to configure the remote access ...

Страница 42: ...ssword in the Password and the Confirm password fields You can write a comment in the Comment field if needed Click on the OK button Click on the Write users button 5 4 Device status menu group 5 4 1 Status monitoring In this menu you can read information about the actual system status Status information is read from the device and refreshed automatically only when connected through USB When conne...

Страница 43: ...lier than V8 00 and a remote access password was configured in the device before the update then the device will continue to use the SIM identifier for identification purposes Counters System time the system date and time IP uptime elapsed time since the device has last connected to the Internet Device uptime elapsed time since the device has been powered up GSM uptime elapsed time since the devic...

Страница 44: ...he cloud when it connects to the server Before synchronizing the time with the PC system time please check if the PC system time is correct Toggle output 1 You can control output OUT1 by clicking on this button The output will change state upon each click Toggle output 2 You can control output OUT2 by clicking on this button The output will change state upon each click Attention The output control...

Страница 45: ...n the event log memory Available options Read After clicking on this button the program opens a dialog window where you can specify the period for which you want to read the event logs from the device Select the start and end date using the drop down menus and then click on the Read button Export You can use this button to save the event logs shown in the window to file in CSV format ...

Страница 46: ...ogs In this section you can view information about the internal processes of the device and communication These details help troubleshooting if malfunction occurs This option is only available when connected thtough USB ...

Страница 47: ...nce themes Software logs Extended logging for troubleshooting you can enable this option if you encounter issues when using the system If you enable this option the program will record detailed logs while the system operates and will save these logs in the Logs folder which you can open by clicking on the link found in the About menu in the Data folder section The detailed logs help the manufactur...

Страница 48: ... view the availabilities of the manufacturer the version of the programming software and the path of the data folder where the software stores system logs By clicking on the path the program will open the data folder in the file manager ...

Страница 49: ...ed to use only commands related to user management these are marked separately in the table Action SMS command Quick registration of the Super admin user SUPERADMIN SUPERADMIN NAME New user registration with detailed configuration also available with Admin role n PHONE NUMBER NAME ROLE ENTRY PERIOD OUTPUT Deleting a user also available with Admin role d PHONE NUMBER NAME d NAME d PHONE NUMBER Dele...

Страница 50: ...d or is missing or other typing error Registering a new user also available with Admin role SMS command Reply from device Meaning of reply message n PHONE NUMBER NAME ROLE ENTRY PERIOD OUTPUT Examples n 36301234567 John Smith A N B n 36201111111 Peter Adams 1 n 36702222222 Jim Taylor 2 NEW USER REGISTERED New user registered successfully NUMBER ERROR The phone number is too short or too long USER ...

Страница 51: ...issing or other typing error Command parameter values FROM permitted daily entry period start hh mm TO permitted daily entry period end hh mm Configuring the output control mode SMS command Reply from device Meaning of reply message M 1 A 1 B 1 M 2 A 1 B 1 M 3 X 1 Y 1 W 15 Z 1 O 1 M 4 X 1 Y 1 Z 1 O 1 M 5 X 1 Z 1 MODE 1 ACTIVATED Control mode 1 set successfully SYNTAX ERROR Wrong command or is miss...

Страница 52: ...SENSITIVITY 1 86400 ms Configuring the SMS forwarding phone number SMS command Reply from device Meaning of reply message SF PHONE NUMBER SMS FWD NUMBER CHANGED SMS forwarding phone number changed successfully SYNTAX ERROR Wrong command or is missing or other typing error Configuring the device phone number SMS command Reply from device Meaning of reply message MT PHONE NUMBER MODULE PHONE NR CHAN...

Страница 53: ...mmand Reply from device Meaning of reply message APN APN APN CHANGED APN changed successfully SYNTAX ERROR Wrong command or is missing or other typing error Configuring the APN with user name and password SMS command Reply from device Meaning of reply message APN APN user name password APN CHANGED APN changed successfully SYNTAX ERROR Wrong command or is missing or other typing error Setting the s...

Страница 54: ... name is the same as the firmware version number Open the update application and click on the FIRMWARE button Press and hold the reset button while connecting the device to the computer via USB and then release the button The reset button is placed on the electronic board near the corner of the SIM card holder closed to the status LED see the picture on the right hand side It is easier to access t...

Страница 55: ... settings button in the Connection type menu The reset process may take more than 1 minute and it will restart the device Wait until the device restarts and the status LED on the device shows activity again The option of restoring the factory default settings is also available without entering the USB password of the device but the settings cannot be restored if the device lock option has been ena...

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