GS2101M IP2WiFi Adapter Command Reference Guide
1VV0301499
Rev. 2.0
16
2019-08-05
Returning Products to Telit
If a problem cannot be resolved by Telit technical support, a Return Material Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
To return a hardware component:
1. Determine the part number and serial number of the component.
2. Obtain an RMA number from Sales/Distributor Representative.
3. Provide the following information in an email or during the telephone call:
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Part number and serial number of component
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Your name, organization name, telephone number, and fax number
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Description of the failure
4. The support representative validates your request and issues an RMA number for
return of the components.
5. Pack the component for shipment.
Guidelines for Packing Components for Shipment
To pack and ship individual components:
–
When you return components, make sure they are adequately protected with
packing materials and packed so that the pieces are prevented from moving
around inside the carton.
–
Use the original shipping materials if they are available.
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Place individual components in electrostatic bags.
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Write the RMA number on the exterior of the box to ensure proper tracking.
Accessing the Telit Wi-Fi Portal
To find the latest version of Telit documentation supporting the Telit Wi-Fi product release
you are interested in, you can search the Telit Wi-Fi Portal website by performing the
following steps:
NOTE:
Do not return any components to Telit unless you have first obtained an
RMA number. Telit reserves the right to refuse shipments that do not have an
RMA. Refused shipments will be returned to the customer by collect freight.
CAUTION!
Do not stack any of the components.