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Customer Service

Appendix

Page 70



2004 by TELES AG Berlin, Version 2.0/iPBX8TRe/6.02, Issue: May 1998

9.5 Customer Service

The TELES Hotline is available Monday through Friday from
8.30 a.m. to 6 p.m.

TELES AG
Dovestrasse 2–4
10587 Berlin
GERMANY

Phone:

+49 (30) 399 28 033

Fax:

+49 (30) 399 28 01

Support Server:

+49 30 399 28 007

World Wide Web:

http://www.teles.de

TELES France SARL
Continental Square 4
Place de Londres
F-95727 Roissy
FRANCE

Phone:

+33 (1) 418453 00

Fax:

+33 (1) 418453 01

Support Server: 01 418453 02

TELES Italia SRL
Via die Platani 6
I-20020 Arese (MI)
ITALY

Phone:

+39 (2) 93777 100

Fax:

+39 (2) 93777 101

Support Server:

02 93777 777

TELES Benelux BV
De Lasso 70
NL-2371 GZ
Roelofarendsveen
THE NETHERLANDS

International Sales Phone: +31 (71) 332 0900
Local Support Phone:

+31 (71) 332 0902

Fax:

+31 (71) 331 7174

Support Server:

+31 (71) 331 3909

World Wide Web:

http://www.teles.nl

Round-the-clock service is available from your national TELES Support Server
(see number listed above), allowing you to download updates, product informa-
tion, tips and manuals. To access the support server you will need a
TELES.ISDN adapter and TELES.OnlinePowerPack software. The SUPPORT
Server cannot be accessed on Friday from 8:30 a.m. to 9:30 a.m. due to mainte-
nance.

Return Material Authorization (RMA)

Resent goods are accepted only if a RMA (=Return Material Authorization)
number is attached to these. TELES assigns such a number on (written) request
after evaluation of the validity of the return. Goods must be packed appropri-
ately.

Cost compensation option for hardware checking

TELES may ask for compensation of hardware checks, if e.g. a hardware check
has been ordered but no error could be found. In this case, TELES may bill for
the costs (labor etc.) that occur while checking the hardware.

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Содержание TELES.iPBX 8TR Box

Страница 1: ...ssary for some modems or fax machines Outside line dial tone You are in the public net Please dial Ring tone The called extension is free and is being called Busy tone and Error tone The dialed extens...

Страница 2: ...on Red The TELES iPBX 8TR Box is ready for operation Chargeable connection Yellow The active connection is chargeable This LED lights up only when your ISDN line transmits advice of charges during the...

Страница 3: ...er with outside line access 26 off Call forwarding I III on by local exchange 48 MSN type ser vice destination MSN call number for which call should be forwarded Type 0 CF unconditional 1 CF when busy...

Страница 4: ...ation off 035port 034port Different ring tones for incoming internal and external calls Some answering machines fax machines or mo dems recognize only the internal ring tone In this case leave the opt...

Страница 5: ...TELES iPBX 8TR Box Version 2 0 User s manual BERLIN...

Страница 6: ...n civil and criminal penalties and will be prosecuted All rights reserved by TELES AG The information in this publication has been compiled with great attention to detail Nonetheless inaccuracies and...

Страница 7: ...with Speed Dial Numbers 13 4 2 5 Calling Line Identification Restriction CLIR 13 4 2 6 Disconnect 13 4 3 Transfer Calls and Conferences 14 4 3 1 Transfer 14 4 3 2 Hold and Alternate 15 4 3 3 Three Par...

Страница 8: ...35 5 2 ISDN Port Configuration 36 5 2 1 Reset to Point to Point Line 36 5 2 2 Reset to Point to Multipoint Line 36 5 3 Speed Dial 37 5 4 Service Indicator for Outgoing Calls Answering Machine 38 5 4 1...

Страница 9: ...2 Set Routing 55 7 3 Deactivate Routing 56 7 4 Exempt Call Numbers from Routing 56 7 5 Alternative Routing 57 8 PC Integration with TELES OnlinePowerPack 58 9 Appendix 60 9 1 User Contract 60 9 2 Samp...

Страница 10: ...wn receiver Three party conference Enter telephone call port number or other combination of digits 0 9 Enter digits Enter five digit PIN optional Confirmation or OK tone Star key Pound key Page iv 200...

Страница 11: ...device possible Eight analog terminal devices can be run simultaneously Up to two simulta neous connections to the public network are possible Several boxes or further ISDN terminal devices e g a PC I...

Страница 12: ...an deter mine a lower priced connection rate In both cases you can determine which connections should be handled by this carrier To display the charge on analog terminal devices the TELES iPBX 8TR Box...

Страница 13: ...the TELES iPBX 8TR Box from the monitor Numerous further functions are available for example comprehensive statistics with connections and charge meter and call number identification for incoming cal...

Страница 14: ...s 2 Package Contents Page 4 2004 by TELES AG Berlin Version 2 0 iPBX8TRe 6 02 Issue May 1998 TELES iPBX 8TR Box 12 Volt external power source Cable with RJ 45 plugs for the ISDN line User s manual TEL...

Страница 15: ...t to point section 5 2 Once you ve taken these steps the box is operable and you can start making calls right away All incoming calls will ring at port 11 drop port though Continue then with the follo...

Страница 16: ...shows how to use a screw driver to attach the wires In case the cable of your terminal de vice has four wires refer to the de vice s documentation in order to find out which wires are the active ones...

Страница 17: ...number for remote access has been set section 6 page 51 PC integrated control Besides using a telephone for configuration you can also make settings using a user friendly Windows software All you need...

Страница 18: ...PBX 8TR Box to another all you need to do is dial the port number Port numbers frequently also have to be entered when setting functions e g when you set call forwarding make a block or change the rin...

Страница 19: ...ers without prefixes Up to 10 MSNs are programmable in the box Assign a call number to a TR port Lift the receiver You hear the dial tone Press the star key Enter the PIN By default no PIN is set If n...

Страница 20: ...es hold and alternate However the TELES iPBX 8TR Box also offers a series of further useful func tions that will enhance your daily handling of the telephone From your own phone you can pick up calls...

Страница 21: ...phones To phone within the box Lift the receiver Listen for the dial tone Dial the port number 11 18 4 2 2 External Calls In order to make a call into the public network press the outside line access...

Страница 22: ...nstead of the busy signal you now hear the confirmation tone Put the receiver down Wait till you hear the ring tone for callback on busy Now the remote party is free Your telephone rings for about 20...

Страница 23: ...called party s device you can deactivate the caller ID typical in ISDN Lift the receiver and hear the dial tone Press the pound key 0 Dial the outside line access Dial the desired call number next You...

Страница 24: ...ernal party You conduct a call Press the R key You hear the dial tone Dial the desired telephone number external or the desired port number internal Once the call is accepted put down the receiver See...

Страница 25: ...ck to the first conversa tion using the R key Otherwise you can disconnect the connection with In this case you are connected with the previous party as well Should you hang up both parties are connec...

Страница 26: ...he star and then the pound key All three parties can hear and speak with each other To end three party conference When you press the R key the three party conference is ended You are back in the initi...

Страница 27: ...d key You hear the OK tone Put the receiver down The other TELES ISDN terminal device rings Note If there is no terminal device with the specified ID attached to the ISDN line your telephone rings aga...

Страница 28: ...nswering ma chine at this port has already reacted Prerequisite for that though is that the port with the answering machine is set to the service indicator 4 answering machine see section 5 4 4 4 2 Pi...

Страница 29: ...two options to accept this call 1 You end the current conversation by hanging up Your telephone will ring then so you can answer the call 2 You put the current conversation on hold with and answer th...

Страница 30: ...Call forwarding by the box is independent of whether or not the ISDN line supports the call forwarding service Call forwarding by the local exchange valid for individual call numbers This method of ca...

Страница 31: ...ble to choose call forwarding through the box Long distance calls can be more economical though when forwarded by the switchboard This is only a rule of thumb An in depth study of the rate structure w...

Страница 32: ...the star key 41 Enter the digits 41 Enter the call number for the call forwarding destination as you would when dialing from the box this means beginning with outside line access for numbers in the pu...

Страница 33: ...all number for the call forwarding destination as you would when dialing from the box this means beginning with outside line access for numbers in the public net Press the pound key Listen for the con...

Страница 34: ...be set simultaneously When both functions are active si multaneously you will hear call waiting when a second call ar rives When a third call arrives it will it be transferred Switch call waiting off...

Страница 35: ...l forwarding At the destination port lift the telephone receiver You hear the dial tone Press the star key 441 Enter the digits 441 Enter the number of the port for which you would like to acti vate t...

Страница 36: ...r the dial tone Press the star key 46 Enter the digits 46 Enter the port number for which you would like to activate the call forwarding Enter the call number for the call forwarding destination as yo...

Страница 37: ...l The party that accepts the call first makes the connection The distribute incoming calls function can be activated only once within the box Call for wardings to ports that are entered in the distrib...

Страница 38: ...ring simultaneously when a call arrives at ports 11 14 5 Ports 11 15 ring simultaneously when a call arrives at ports 11 15 6 Ports 11 16 ring simultaneously when a call arrives at ports 11 16 7 Ports...

Страница 39: ...against incoming calls Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary 191 Enter the digits 191 Select the port number Press the pound key Listen for the confirm...

Страница 40: ...nly internal calls are possible 2 00 long distance calls are blocked 3 000 international calls are blocked 4 0019 block for 0190 numbers 5 0018 block for 0180 numbers 6 001 block for other service num...

Страница 41: ...hear the dial tone Press the star key Enter the PIN if necessary 1 Enter the digit 1 Select the type of block either 7 or 8 Select the port for which the block should be activated Enter the number tha...

Страница 42: ...which the exemption is valid Enter the number incl the outside line access that you would like to exempt for the appropriate port Press the pound key Listen for the confirmation tone Example A block f...

Страница 43: ...e pound key Listen for the confirmation tone Example A charge account with 50 units is set for port 12 01 12 50 Delete Deactivate the charge account by entering no charge unit 01 12 Note Prerequisite...

Страница 44: ...de line access number 0 Lift the receiver You hear the dial tone Press the star key Enter the PIN if necessary 199 Enter the digits 199 Select the number of the port for which the direct call should b...

Страница 45: ...PIN is lost or forgotten send the device back to the manufacturer The old PIN and all settings are deleted This repair will cost you a fee Read the service notices in section 9 5 page 70 Set PIN Lift...

Страница 46: ...nd key Listen for the confirmation tone Put the receiver down A running light through all LEDs shows that the box is configur ing for point to point line When only the red LED is lit the box is ready...

Страница 47: ...umber may contain up to 18 digits Enter the outside line access 0 for external telephone numbers Lift the receiver You hear the dial tone Press the star key 3 Enter the digit 3 Enter the speed dial nu...

Страница 48: ...Enter the digits 051 Select the port for which you would like to change the service in dicator for outgoing calls Enter the number of the service indicator that you would like to set Press the pound k...

Страница 49: ...r the digits 032 Select the port to which your modem or respectively fax machine is attached Press the pound key Listen for the confirmation tone Put the receiver down Set the dial tone back to standa...

Страница 50: ...ry 061 Enter the digits 061 Enter the port number for which you would like to activate call waiting Press the pound key Listen for the confirmation tone Call wait ing is now activated Put the receiver...

Страница 51: ...se of it You can easily switch it on or off for each port as needed for the attached terminal device See also the notes on the limitations of advice of charges in sec tion 4 7 5 Charge Account on page...

Страница 52: ...tar key Enter the PIN if necessary 035 Enter the digits 035 Select the port for which you would like to set different ring tones Press the pound key Listen for the confirmation tone Internal and exter...

Страница 53: ...one minute following the end of the call The wake up call function ignores any call forwarding set for the telephone Activate wake up call Lift the receiver You hear the dial tone Press the star key...

Страница 54: ...exchange In case you employ the box only internally you can adjust the clock freely As soon as you attach the box to ISDN again the time is updated during the next connection to the outside line Reset...

Страница 55: ...eed the PC ISDN communications suite TELES OnlinePowerPack as of version 6 0i to view this call list The ISDN device manager program in cluded displays all statistics Prerequisite is that you have a p...

Страница 56: ...tone by on hold music Use the 071 and 070 commands to select the option Note Should a further connection be held on the other port at the same time then the box transmits the on hold tone to the secon...

Страница 57: ...preset time e g set at 15 seconds it is also forwarded to the drop port Set drop port Lift the receiver You hear the dial tone Press the star key 47 Enter the digits 47 Select the port to which calls...

Страница 58: ...r You hear the dial tone Press the star key Enter the PIN if necessary 09 Enter the digits 09 Enter the device ID Press the pound key Listen for the confirmation tone Put the receiver down Example You...

Страница 59: ...t Call list off Advice of charges off No PIN Device ID 1 No dial in number for remote configuration No speed dial numbers Call waiting permitted No call forwarding no call distribution no night servic...

Страница 60: ...irectly all entries have to be forwarded from the TELES iPBX 8TR Box into the PBX s net The same is valid for functions such as call forwarding that you can control through your exchange switchboard F...

Страница 61: ...he public net you have to set one of the telephone numbers of your ISDN line for remote administration This number can be called from parties that are permitted to configure the TELES iPBX 8TR Box rem...

Страница 62: ...u can send the next com mand Example You set an unconditional call forwarding I within the box from port 11 to the call number 001 38 38 38 Lift the receiver You hear the dial tone Dial telephone numb...

Страница 63: ...and thus all external calls to a certain carrier Price comparisons will have to be made though Take into consideration differ ent rate tables zones periods etc special rebates amount of communication...

Страница 64: ...ntract for the preselect method that is for one certain network carrier but also would not like to constantly dial the network carrier s number before each individual long distance call 7 1 2 Direct L...

Страница 65: ...hen number range for which the routing should be valid Your entry is for example 00 for all long distance calls or 000 for all international calls Press the star key Enter outside line access number 0...

Страница 66: ...efixes are never routed by the box and don t have to be additionally exempted from routing You can there fore e g should the line be busy try to establish a connection via Call by Call through another...

Страница 67: ...difference if only the called party is busy or if the network carrier is congested In the first case you receive a busy signal and can redial again as usual Should the network carrier be congested i e...

Страница 68: ...mes with the appropriate software The only prerequisite is that you attach this board to the same ISDN line as your TELES iPBX 8TR Box TELES Family Concept without extra cables RJ 45 cable to ISDN lin...

Страница 69: ...manager from TELES OnlinePowerPack eases program ming of many TELES iPBX 8TR Box functions you can program and manage almost all functions more comfortably by using the PC rather than the telephone Fu...

Страница 70: ...ing within 14 days of acquisition about apparent defects and return the faulty merchandise to the Seller 3 Software defects can be repaired only if they can be reproduced The Seller shall remedy only...

Страница 71: ...and 15 you set call forwarding II no reply to the answering machine on port 18 and no calls will be missed anymore 9 2 2 Several Ports for one MSN Port 11 and 12 should be reachable through one MSN a...

Страница 72: ...tomatic outside line access is wanted for port 13 This way you can dial a number into public net without first pressing 0 for outside line access Set a direct call for port 13 to the outside line acce...

Страница 73: ...either set on ground or a wrong hookflash time Solution Set the R key according to the telephone s manual to a hookflash time between 90 and 300 ms see section 3 2 1 page 7 Problem The party you ve ca...

Страница 74: ...y TELES AG Berlin Version 2 0 iPBX8TRe 6 02 Issue May 1998 Solution Delete the set call numbers using PIN 0400 Reenter the own call numbers MSN using the PIN 041 port function ac cording to the docume...

Страница 75: ...an be evaluated by attaching a TELES BRI adapter to the ISDN line point to multipoint connection and using the ISDN device manager program from TELES OnlinePowerPack to transfer to and view data on th...

Страница 76: ...om ISDN during the connection into charge pulses that are used by analog terminal devices to display the charge Charge evaluation The TELES iPBX 8TR Box records data on all telephone calls and charges...

Страница 77: ...n for example you are working at another a telephone other than your usual one you can have calls intended for your own telephone redi rected to the one you are at Hold for enquiry When you conduct a...

Страница 78: ...variations as point to point and point to multipoint line The point to point connection is intended especially for attaching an ISDN PBX You receive a trunk number and a call numbers block with the n...

Страница 79: ...rated telephony An ISDN adapter for the PC is necessary to run the programs with the box Three party conference Conference Time from the exchange The current time is transmitted via ISDN to the TELES...

Страница 80: ...02 Fax 31 71 331 7174 Support Server 31 71 331 3909 World Wide Web http www teles nl Round the clock service is available from your national TELES Support Server see number listed above allowing you t...

Страница 81: ...multipoint line point to point line first call number second call number third call number Only if connected to PBX Euro ISDN DSS1 Point to multipoint VN 3 Point to point CT 1 How to get outside line...

Страница 82: ...splay on analog terminal device 2 66 LED 45 store see charge meter transmission types in ISDN 33 CIC 66 CLIP 66 CLIR 66 comfortable call transfer 17 48 configurations example 61 62 connecting analog t...

Страница 83: ...key 7 14 15 63 67 68 redial 68 remote administration 3 26 51 68 reset to factory settings 49 ring tone 3 42 68 ring tones overview inside cover RJ 11 68 RJ 45 4 6 68 routing 54 57 S T interface 67 69...

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