TELES ECOTEL, Руководство пользователя

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T R O U B L E S H O O T I N G
C H A P T E R 1 5
242
ECOTEL 3G 16.1. Revised: 1 March 2011.
Solution

Make sure that FTP is allowed in your network.

Check whether you have access to the system using FTP.

If you cannot access your ECOTEL, the operating system is no longer accessible. In that case you need to
contact your service partner for help.

If the system can be accessed but restarts approximately every two minutes, try to solve the problem by
taking the following actions:
– Connect to your ECOTELvia FTP.
– Change to the boot directory.
– Delete or rename the
*.tz1
file. This stops the recurring reboot of the system and gives you time to
search for the problem.
– Check the
pabx.cfg
for modifications that may have caused the problem and change or replace the
file. Make sure that the
[System]
section is not missing and check the
Controller
entry for the
correct numberings, matching
Controller
and
Subscriber
entries, and the correct hardware
settings.
– Upload the system-specific
*.tz1
file again or change it back to its real name.
– Restart the system:

by resetting the power or

by going to your FTP client’s command line interpreter and selecting restart. This option depends
on your FTP client’s functionality. For a description of the FTP commands, please refer to Table 4.5,
“FTP Commands” on page 37.
– If none of the above solutions solve the problem, there might be a hardware issue that causes the
system behavior. Please contact your service partner for help in handling a possible hardware problem.
Please do not open your ECOTELon your own as you would thus lose warranty.
1 5 . 1 . 2 W E B I N T E R F A C E I S N O T A C C E S S I B L E
Your ECOTELcan be accessed through a web interface which requires installation in addition to the mandatory sys-
tem files. Mismatches between system version and the version of the web interface, missing web interface files or
no permission for port 80 are most likely the reason why access to a system through the web interface fails.
Reasons

The system is not accessible through the web interface because the required files were not installed.

The system cannot be accessed through the web interface because the required version does not match
the system version.

The system cannot be accessed through the web interface because you don’t have permission to access
port 80 (the firewall is blocking).
Symptoms

There is no connection to the system through the web interface.