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Fixing Problems

101

Fixing Problems

Telephone Maintenance

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfac-

tants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp

cloth (using water only).

• Never use cleaners containing alcohol, cleaners that corrode plastic, or abrasive pow-

ders.

Troubleshooting

Pressed key does not respond:

Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your telephone (" Do not disturb"

appears on the screen). If so, deactivate it

page 60.

You cannot dial an external number:

Check whether you telephone is locked ("Access denied" appears on the screen). If so, un-

lock the telephone

page 63.

To correct any other problem:

First contact your service personnel. If your service personnel is unable to correct the pro-

blem, contact Customer Service.

Содержание T-Octophon F30 IP

Страница 1: ...Com T Octopus F 200 400 600 650 IP Netpackage T Octophon F30 IP Operating Instructions...

Страница 2: ...in this document contains merely general descriptions or characteristics of perfor mance which in case of actual use do not always apply as described or which may change as a result of further develo...

Страница 3: ...12 Answering a Call with the Speaker Speakerphone Mode 12 Switching to Speakerphone Mode 13 Switching to the Handset 13 Open Listening in the Room During a Call 13 Making Calls 14 Off Hook Dialing 14...

Страница 4: ...aling Making Calls 32 En Bloc Sending Correcting Numbers 32 Using a Caller List 33 Speed dial 34 Dialing a Number From the Internal Directory 36 Dialing from the Telephone Database LDAP 37 Using Mailb...

Страница 5: ...ing Your PIN 65 Using Other Functions 66 Sending a Message 66 Creating and Sending a Message 66 Displaying and Deleting Messages You Have Sent 67 Answering Messages 68 Leaving an Advisory Message 68 D...

Страница 6: ...tween Phone Calls on Multiple Trunks 86 Forwarding Calls on Lines 86 Using DSS Keys 88 Using DSS Keys to Answer Calls 88 Calling a Team Member Directly 88 Transferring a Call in Progress 89 Accepting...

Страница 7: ...n 99 Labeling Key Fields 99 Attaching a Station Number Label 100 Documentation 100 Fixing Problems 101 Telephone Maintenance 101 Troubleshooting 101 Responding to Error Messages on the Screen 102 Cont...

Страница 8: ...lay 2 lines with 24 char Keypad Handset Key for confirming a function Key field freely programma ble keys Speaker for open listening and ring tones Fixed function key Release Microphone for speakerpho...

Страница 9: ...e Press the key Press the illuminated key Press the flashing key The option appears on the screen Press the key to confirm your selection Search for an option Press the keys until the option appears o...

Страница 10: ...it Via the Program Service Menu First press the Program Service key You then see a list of selection options such as 0 Reset services page 71 Press the key Use to scroll to a function and press to exe...

Страница 11: ...rogrammed on trunk keys You can access all lines and can also conduct dif ferent calls simultaneously on multiple lines Another team function category includes the executive secretary functions which...

Страница 12: ...sion every four seconds triple tone sequence If acall iswaiting youhearashorttone beep every sixseconds The number or the name of the caller appears on the display Answering a Call With the Handset Th...

Страница 13: ...e handset and t Hold down the key and replace the handset Then release the key and continue the call Switching to the Handset Precondition You are engaged in a call in speakerphone mode nand s Lift th...

Страница 14: ...he external code and the station number Theotherpartyanswers withspeaker n Lift the handset or On hook Use speakerphone mode Thecalledpartydoesnotansweror isbusy Press the key The LED goes out Ending...

Страница 15: ...dialed Press the key twice to dial the next to the last number dialed Press the key three times to dial the third to the last number dialed Displayinganddialingsavedstationnumbers Press the key Press...

Страница 16: ...he handsfree microphone You can also switch on the handsfree microphone to answer an announcement via the tele phone speaker speaker call page 28 Precondition Youareconductingacall Themicrophone isswi...

Страница 17: ...er the code The LED goes out Switching to the Party on Hold Toggle Select and confirm or qf Press the key The LED lights up Enter the code The LED goes out Combinethe callingpartiesintoathree partycon...

Страница 18: ...ately forward internal or external calls to different in ternal or external telephones destinations External destinations re quire special configuration in the system Select and confirm or qe Enter th...

Страница 19: ...ect and confirm or qjh Enter the code Select and confirm the line type you wish to use or or or eor for g Enter the code o Enter your DID number o Enter the destination number without the external cod...

Страница 20: ...call forwarding destination that becomes effective when your telephone is not working Press the key The LED lights up Select and confirm or qmhee Enter the code o Enter the station number of the dest...

Страница 21: ...ature saves you from having to make repeated attempts to reach the user You receive a callback When the other party is no longer busy When the user who did not answer has conducted another call Storin...

Страница 22: ...dpressthe OK dialogkeytodisplay additional entries Deletingadisplayedentry Press the OK dialog key to confirm your selection Endingcallbackdisplay Select and confirm or Press the key The LED goes out...

Страница 23: ...Select and confirm or qme Enter the code Press the key If the key is already in use its assignment appears on the screen If applicable Select and confirm to save the station number on the second laye...

Страница 24: ...number is saved If the station number is located on the second level first press Shift Simply press the key to dial a stored telephone number page 24 You can do this while a call is in progress For in...

Страница 25: ...d confirm uor v To adjust the ring tone Keep pressing the keys until the desired tone is set Save Adjusting the Attention Ring Volume If you belong to a team that uses trunk keys the telephone can ale...

Страница 26: ...appears on the screen Save Adjusting the Receiving Volume During a Call You are engaged in a call uor v To raise or lower the volume Keep pressing the keysuntil the desired volume is set uor vsimultan...

Страница 27: ...Confirm or o Ifyou know the number of the telephone that isringing enter it directly or Press the flashing key Rejecting Calls You canreject calls which you donot wish to take The call isthen sig nal...

Страница 28: ...or Press the OK key to confirm your selection and answer the call or Press the key and answer the call EnablingandDisablingHandsfreeAnswerback Select and confirm or or qmjor rmj Enter the code for on...

Страница 29: ...ll With a Headset Precondition Your telephone rings Confirm or If the Headset key has been configured Page 51 Press the key The LED lights up Endingthecall Press the key or If the Headset key has been...

Страница 30: ...connected to the en trance telephone immediately or n Lift the handset after more than thirty seconds o Dial the entrance telephone number Openingthedoorfromyour telephoneduringacall from theen trance...

Страница 31: ...can also open the door without a doorbell ring Deactivatingthedooropener Press the key The LED lights up Select and confirm or rlm Enter the code Accepting a Call From an Answering Machine You can acc...

Страница 32: ...cific request o Internal enter station number External enter external code and station number Dialingentered displayednumbers n Lift the handset or Confirm Correctingnumbers entered Select and confirm...

Страница 33: ...s in the caller list Instead only the most recent time stamp for this caller is updated and its number in cremented RetrievingtheCallerList Precondition Service personnel has set up a caller list for...

Страница 34: ...onfirm or qlf Press the key The LED lights up Enter the code Speed dial UsingStationandSystemSpeed DialNumbers Precondition You have stored station speed dial numbers page 35 or your service personnel...

Страница 35: ...own station speed dial numbers 0 through 9 page 34 Press the key The LED lights up Select and confirm1 or qmf Enter the code o Enter the speed dial number you wish to use 0 to 9 If the speed dial numb...

Страница 36: ...to next or previous entry or or or o Enter the name you want to find or just the first few letters using the alphanumeric keypad Youcanuse the keypad withthedigits as an alphanumeric keypad in this ca...

Страница 37: ...eLDAPdatabaseanddialthenumberofanysubscriber you find there Precondition The LDAP search feature has been configured in the system n Lift the handset or Press the key The LED lights up Confirm or qih...

Страница 38: ...does not yield any name corresponding to your query you can extend the range of the search e g by deleting characters Select and confirm For further procedure see above Iftoomanynamesarefound If more...

Страница 39: ...messages that have arrived AccessingtheMailbox Press the illuminated Mailbox key or Confirm Select and confirm or Follow the user prompts Talking to Your Colleague With a Speaker Call You can make a...

Страница 40: ...eive a call and a message appears on the display Precondition The message Currently busy appearson your screen Confirm Whenthereservedtrunkbecomesfree Your telephone rings The display shows Trunk is f...

Страница 41: ...dialing aid for other tel ephones Dialingaid on theS0 bus On the PC select a destination and start dialing n The speaker onyour telephone is switched on Lift the handset when the other party answers D...

Страница 42: ...econdition Youare engagedinaphone callandhearatone every six seconds Endingthefirst callandansweringthewaitingcall t Replace the handset Your telephone rings n Answer the second call Lift the handset...

Страница 43: ...iting call Select and confirm or or qlkor rlk Enter code for tone off or tone on Parking a Call You can park up to ten calls either internal external or both Parked calls can be displayed on and picke...

Страница 44: ...call on the assigned line Press the Hold key A message appears showing which line is on hold e g 801 make a note of the line number If a trunk key has been assigned the LED flashes slowly If applicab...

Страница 45: ...Call the second station Announce the conference Select and confirm or qg Press the key The LED lights up Enter the code The LED goes out A tone sounds every 30 seconds to indicate that a conference i...

Страница 46: ...nfirm or rg Press the key The LED lights up Enter the code The LED goes out Activating Tone Dialing DTMF Suffix Dialing Youcantransmitdual tonemultifrequency DTMF signalstocontrolde vices such as anan...

Страница 47: ...ition You are conducting a call Confirm The other party is placed on hold Press the key The LED lights up Select and confirm or qld Enter the code o Enter the group s station number s Announce the cal...

Страница 48: ...ose of other communications platforms such as consultationhold you must send a signal to the trunksbe fore dialing the service code or telephone number Precondition You have set up an external connect...

Страница 49: ...the service technician contact your service personnel Precondition You have dialed an internal number and hear a busy signal It is important that you reach the called party Select and confirm or qjf E...

Страница 50: ...by you temporary night answer service Activatingthisfunction Select and confirm or qhh Enter the code Press the OK dialog key to confirm standard night answer service or q Enter the code standard nig...

Страница 51: ...such as Do not disturb All programmable functions appear on the screen See Quick Reference Operating Instructions Appendix section about function keys If applicable Select and confirm Some functions s...

Страница 52: ...ved function is active Callback You have not set a callback You have set a callback Mute on off The microphone is switched on The microphone is switched off Headset The headset is switched off The hea...

Страница 53: ...stination of a forwarded call Fax details answering machine No fax received or no message on answering machine Fax received or message on answering machine View number of calls No callers waiting Flas...

Страница 54: ...tionalinputsbut also dial pauses can also be stored Press the key The LED lights up Select and confirm or qme Enter the code Press the key If a function has already been assigned to this key a corresp...

Страница 55: ...4 digit time such as 0905 for 9 05 9 05 a m or 1430 for 14 30 2 30 p m If necessary f or k If the selected language is US English configure page 26 you can enter the code 2 for am or 7 for pm standar...

Страница 56: ...Using Timed Reminders Precondition You must have saved a timed reminder page 55 The current time is the time stored The telephone rings The timed reminder appears on the screen Press the key twice or...

Страница 57: ...ll the display will show the cost of the telephone call Some carriers also let you display toll free external calls The mes sage Free of Charge appears on the screen either before or during the call I...

Страница 58: ...ones such as a pay phone Precondition Youhaveprogrammedthefunction Viewcallcharges on a key page 51 The LED lights up to indicate that a you have conducted chargeable call since the last time you view...

Страница 59: ...t codes for you Press the key The LED lights up Select and confirm or qjd Enter the code o Enter the account code and r Press this key or Confirm May be necessary depending on how your system is confi...

Страница 60: ...vate the do not disturb function if you do not want the re ceive any calls When do not disturb isactivated internal callers hear a busy signal and external callers are rerouted to a telephone as signe...

Страница 61: ...o monitor a room The functionmust be ac tivated on the telephone that you want to monitor Calling this telephone lets you hear what is going on in the room Activatingthetelephonetobemonitored Press th...

Страница 62: ...rs You can have the carrier identify malicious external callers You can save the caller s station number during the call or for 30 seconds af ter the call ends However it is essential that you do not...

Страница 63: ...personal identification number PIN for your telephone page 65 Tolockandunlockthetelephone Select and confirm or or qjjor rjj Enter the code for on or off o Enter the telephone lock PIN page 65 Change...

Страница 64: ...orized use and then unlock them again later You canuse this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs Press the key The LED lights up Co...

Страница 65: ...enter a personal identification number which you can save yourself Press the key The LED lights up Confirm or qmg Enter the PIN o Enter the current five digit PIN If you have not yet assigned a PIN u...

Страница 66: ...ephones transmitted text messages will be saved as a callback request Creating and Sending a Message Select and confirm or qjl Enter the code o Enter the internal station number of the recipient or gr...

Страница 67: ...three times Afterenteringtext Confirm Displaying and Deleting Messages You Have Sent Select and confirm or rjl Enter the code Follow the display prompts key 1x 2x 3x 4x 5x e a a Delete the character t...

Страница 68: ...m or qjm Enter the code Select and confirm the preprogrammed message which can be changed by service personnel or d m Enter the code directly The codes appear on the screen next to the messages to whi...

Страница 69: ...flashes slowly You have reached the programmed threshold LED flashes rapidly You have exceeded the threshold value overload Using Another Telephone Like Your Own Other people can temporarily use your...

Страница 70: ...s for example programmed keys are transferred Precondition Youhavereceivedamobilestationnumberand where applicable a password ask the service personnel Press the key The LED lights up Select and confi...

Страница 71: ...s the illuminated Fax details key The LED goes out Resetting Services and Functions System Wide Cancellation for a Tele phone There isa general reset procedure for activated functions The follow ing f...

Страница 72: ...one code 66 66 page 63 Group ringing code 81 81 page 78 Leaving an advisory message code 69 69 page 68 Group call code 85 85 page 78 Reset services and functions code 0 page 71 Control relay code 90 9...

Страница 73: ...or code 61 page 30 Door opener on off code 89 89 page 31 Control relay code 90 90 page 76 Do not disturb code 97 97 page 60 Ringer cutoff function code 98 98 page 60 Speed dialing code 7 page 34 Assoc...

Страница 74: ...act your service per sonnel You can only execute one function at a time or set up only one outgoing connection The connection is immediately released after successful ac tivation of a function In the...

Страница 75: ...ne Precondition You have set up a connection Press the key The LED lights up Confirm or qhf Enter the code The connected computer now prompts you to enter the data which youcandoinone of twoways Conta...

Страница 76: ...r servicepersonnel sensorsdetect signals causing your phone to ring and a message to appear on your screen Radio Paging If paging equipment is connected to your system contact your serv ice personnel...

Страница 77: ...elephone n Lift the handset qim Enter the code o Enter your own station number Enhanced Paging Equipment T Octophon F 600 650 Only Paging Press the key The LED lights up Select and confirm or qhi Ente...

Страница 78: ...on trunk keys page 84 Each member of the group remains available under his or her own station number You can activate and deactivate the audible signal for a hunt group group call or individualtrunks...

Страница 79: ...rm1 This turns off the audible tone for the displayed group or trunk or Select and confirm1 This turns off the audible tone for the displayed group or trunk or Select and confirm1 This turns off the a...

Страница 80: ...calls for your telephone signaled audibly at up to five other internal phones The person who answers first receives the call Saving displaying anddeletingtelephones fortheringing group Press the key T...

Страница 81: ...Using Other Team Functions 81 Step by Step...

Страница 82: ...ndoff atthebeginningandendofyourshift Press the key The LED lights up Select and confirm Confirm or or qhdeor rhde Enter the code for Log on or Log off o To log on enter your identification number Age...

Страница 83: ...ress the key The LED lights up Select and confirm Confirm or or qhdgor rhdg Enter the code for on or off Turningthenightserviceonandofffor UCD Press the key The LED lights up Select and confirm Confir...

Страница 84: ...ect station select Join leave group Ring Transfer on off page 51 You can also program a call forwarding key Forward Line for each line Using Trunk Keys A separate trunk is assigned to each team member...

Страница 85: ...e to set up your call This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the Speaker key in this case the assigned trunk key lights up o Dial the st...

Страница 86: ...ashing trunk key Forwarding Calls on Lines Youcanimmediatelyforwardinternalorexternalcallsonyour linesto different internal or external telephones destinations even external destinations are possible...

Страница 87: ...ey you wish to use or o Enter the number of the trunk key you wish to use or If available Press the Forward Line key MeaningofLEDIndications on the Forward Line Keys The LED on the Forward Line key is...

Страница 88: ...needs to be answered or LED on the DSS keys is flashing slowly a caller is trying to reach another member of your team who has not yet answered Using DSS Keys to Answer Calls Precondition Your teleph...

Страница 89: ...dset or With on hook dialing Use speakerphone mode Joining or Leaving a Group Call Not for the Executive Telephone in an Executive Secretary Team By default your telephone rings when a call arrives on...

Страница 90: ...ephone assigned to it Activatingringtransfer Press the Ring Transfer key The LED lights up or Press the key The LED lights up Select and confirm or qidf Enter the code Press the trunk key you wish to...

Страница 91: ...only the Program Service menu LED lights up your station number appears on the screen all pixels in the display are activated the ringer signal sounds Checking the Key Assignment You can check the ass...

Страница 92: ...re described be low Leaving a Hunt Group Group Call Precondition you belong to a hunt group group call page 78 of another T Octopus F 200 400 600 650 Select and confirm or qhk Enter the code o Enter t...

Страница 93: ...200 400 600 650 to which your telephone is connected or r Confirm the entry o Enter the DISA call number of your telephone or r Confirm the entry Activatingthis function Select and confirm or qe Ente...

Страница 94: ...umber of the T Octopus F 200 400 600 650 to which the night answer telephone is connected or r Confirm the entry o Enter the DISA call number of the telephone from which you wish to activate deactivat...

Страница 95: ...hetelephones fortheringing group Press the key The LED lights up Select and confirm or qle Enter the code Select and confirm or or Select and confirm then follow the operating instructions o Enter the...

Страница 96: ...tforms Select and confirm or qhk Enter the code o Enter the DISA call number of the T Octopus F 200 400 600 650 in which the relay is to be controlled or r Confirm the entry o Enter the DISA call numb...

Страница 97: ...communications platforms Select and confirm or qhk Enter the code o Enter the DISA call number of the T Octopus F 200 400 600 650 in which the door is to be opened or r Confirm the entry o Enter the D...

Страница 98: ...these differences T Octopus F 200 400 600 650 Display T Octopus F 900 Display Description Call wait term on off Camp on act deact Page 43 Call wait term Camp on termination Caller list Call log Page 3...

Страница 99: ...tophon Write the function or a name on the matching strips within the white field and attach them to your Octophon with a computer You have avail of a CD Rom ask your service personnel with the electr...

Страница 100: ...e handset is lifted Documentation You can find these operating instructions in the Internet in PDF format under http www telekom de and on CD ROM ask your service personnel in HTML and PDF format In o...

Страница 101: ...lcohol cleaners that corrode plastic or abrasive pow ders Troubleshooting Pressed keydoes not respond Check whether the key is stuck Telephonedoes not ring Check whetherthedonotdisturbfunctionwasactiv...

Страница 102: ...ossiblecause The station number you dialed does not exist The telephone you are trying to call is unplugged Possibleresponse Enter a correct station number Try calling the telephone again later on Pos...

Страница 103: ...Possiblecause2 If Delete LED support appears on the menu you tried to program a station number without LED or an external sta tion number on a key that isalready programmed with an internal sta tion...

Страница 104: ...hone 57 call charges for your telephone 57 call forwarding 18 in the event of telephone malfunction 20 MSN in CO 19 call request 33 call signal 12 call transfer 18 call volume 12 26 call waiting accep...

Страница 105: ...9 forwarding multiple subscriber number MSN 19 function keys 10 functions activating deactivating for another telephone associated service 72 programming on keys 51 resetting 71 G group call 78 in a t...

Страница 106: ...9 P parking a call 43 PDF format 100 personal identification number 65 pickup call 27 80 PIN 65 for a telephone 63 placing a call on hold 44 in a team 85 preventing and allowing automatic camp on 43 p...

Страница 107: ...nother like your own 69 telephone data service 75 telephone database LDAP 37 telephone maintenance 101 telephone test 91 temporary phone 69 testing the telephone 91 testing the telephone functions 91...

Страница 108: ...con tact your service personnel Functions display Interactively Via the Program Service menu With function keys Code Account code 60 X Advisory msg on Advisory msg off 69 69 X X Associated dial 67 X A...

Страница 109: ...ND on DND off 97 97 X X Door opener on Door opener off 89 89 X X DTMF dialing 53 X Forwarding on 1 all calls 2 external calls only 3 internal calls only Forwarding off Trunk FWD on Trunk FWD out Forwa...

Страница 110: ...on Night answer off 44 44 X X Open door 61 X Override 62 X Page Answer page 45 45 X X Park a call Retrieve call 56 56 X Phone Test 940 Pickup directed Pickup group Accept call 59 57 X X Prog feature...

Страница 111: ...Keypad dialingl 503 Shift Key X Show call charges own telephone View call charges other party s telephone 65 X X Speaker call 80 X Suppress call ID Restore caller ID 86 86 X X Tel data service 42 Temp...

Страница 112: ...available Work on Work off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 405 X X X X X X X X X Use speed dialing Change Speed dial station 7 92 X X Functions display Inter...

Страница 113: ...equipment and telecommunications terminal equipment and mutual recognition of conformity Compliance with the above directive is confirmed by the CE marking affixed to the equipment The declaration of...

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