October 2017
RiverPro and RioPro ADCP Guide
Page 68
EAR-Controlled Technology Subject to Restrictions Contained on the Cover Page.
Step 4 - Urgent shipments
Send the following information by fax or telephone to TRDI.
Attention:
Customer Service Administration
Fax:
+1 (858) 842-2822
Phone:
+1 (858) 842-2700
•
Detailed descriptions of what you are shipping (number of packages, sizes, weights and contents).
•
The name of the freight carrier
•
Master Air bill number
•
Carrier route and flight numbers for all flights the package will take
Returning Systems to TRDI Europe Factory
When shipping the system to TRDI Europe, the following instructions will help ensure the RiverPro/Ri-
oPro ADCP arrives with the minimum possible delay. Any deviation from these instructions increases the
potential for delay.
Step 1 - Request a Return Material Authorization
To obtain a Return Material Authorization (RMA) number and shipping instructions for the return of
your instrument, do one of the following:
•
Open the RMA using the web link:
http://adcp.com/support/sendADCP.aspx
•
Contact Customer Service Administration at
•
Call +33(0) 492-110-930
When requesting a RMA number, please give us the following information:
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What issue(s) need to be corrected
•
Name of the Field Service Engineer that knows about the issue
•
When you need the instrument returned
TRDI’s Customer Service will then respond with the RMA number for the shipment. Please include this
number on all packages and correspondence.
Step 2 – Provide a MSDS as necessary
Please provide a Material Safety Data Sheet (MSDS) if the system/transducer is painted with antifouling
paint.
Step 3 - Ship Via Air Freight, Prepaid
Urgent Shipments should be shipped direct to TRDI via overnight or priority air services. Do not send ur-
gent airfreight as part of a consolidated shipment. If you ship consolidated, it will cost less, but may lose
up to three days in transit time.
Non-urgent shipments may be shipped as part of a consolidated cargo shipment to save money.
