RiverPro and RioPro ADCP Guide
October 2017
EAR-Controlled Technology Subject to Restrictions Contained on the Cover Page.
Page 67
Returning Systems to the TRDI Factory
When shipping the system to TRDI from either inside or outside the United States, the following instruc-
tions will help ensure the RiverPro/RioPro ADCP arrives with the minimum possible delay. Any deviation
from these instructions increases the potential for delay.
Step 1 - Request a Return Material Authorization
To obtain a Return Material Authorization (RMA) number and shipping instructions for the return of
your instrument, do one of the following:
•
Open the RMA using the web link:
http://adcp.com/support/sendADCP.aspx
•
Contact Customer Service Administration at
•
Call +1 (858) 842-2700
When requesting a RMA number, please give us the following information:
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What issue(s) need to be corrected
•
Name of the Field Service Engineer that knows about the issue
•
When you need the instrument returned
TRDI’s Customer Service will then respond with the RMA number for the shipment. Please include this
number on all packages and correspondence.
Step 2 – Provide a MSDS as necessary
Please provide a Material Safety Data Sheet (MSDS) if the system/transducer is painted with antifouling
paint.
Step 3 - Ship via air freight, prepaid
Urgent Shipments should be shipped direct to TRDI via overnight or priority air services. Do not send ur-
gent airfreight as part of a consolidated shipment. If you ship consolidated, it will cost less, but may lose
up to three days in transit time.
Non-urgent shipments may be shipped as part of a consolidated cargo shipment to save money. In addi-
tion, some truck lines may offer equivalent delivery service at a lower cost, depending on the distance to
San Diego.
Mark the Package(s)
To:
Teledyne RD Instruments, Inc. (RMA Number)
14020 Stowe Drive
Poway, California 92064
Airport of Destination = San Diego
Notify Paxton, Shreve and Hayes
Phone: +1 (619) 232-8941
Fax: +1 (619) 232-8976
