933204-00 Rev A
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Service
If the LabMaster 10 Zi-A cannot be serviced on location, contact your
service center for a
Return Material Authorization (RMA)
code and
instructions where to ship the product. All products returned to the factory
must have an RMA.
Return shipments must be prepaid.
Teledyne LeCroy cannot accept COD
or Collect shipments. We recommend air freighting. Insure the item you’re
returning for at least the replacement cost.
Follow these steps for a smooth product return.
1. Remove all accessories from the instrument.
2. Label the instrument with:
• The RMA
• Name and address of the owner
• Description of failure or requisite service.
3. Pack the instrument in its original shipping box, or an equivalent carton
with adequate padding to avoid damage in transit. Do not include the
manual.
4. Mark the outside of the box with the shipping address. Be sure to add:
• ATTN: <
RMA code assigned by Teledyne LeCroy>
• FRAGILE
5.
If returning a product to a different country:
contact Teledyne LeCroy
Service for instructions on completing your import/export documents.
MAINTENANCE
Service Plans
Extended warranty, calibration, and upgrade plans are available for pur-
chase. Contact your Teledyne LeCroy sales representative or
[email protected] to purchase a service plan.
Service Centers
For a complete list of Teledyne LeCroy offices by country, including our
sales and distribution partners, visit:
teledynelecroy.com/support/contact
Teledyne LeCroy
700 Chestnut Ridge Road
Chestnut Ridge, NY, 10977, USA
teledynelecroy.com
Sales and Service:
Ph: 800-553-2769 / 845-425-2000
FAX: 845-578-5985
Support:
Ph: 800-553-2769