5
ENGLISH
DELIVERY TERMS
1.
All goods delivered must be packaged in their original packaging. If the goods are
delivered in a non-genuine packaging, a charge will be applied to restore the
original packaging.
2.
All goods must be delivered CARRIAGE PAID.
3.
The client shall ask a written authorization to TECNO-GAZ sales dept. before
returning the goods by means of the "Form for Client's Returned Goods
Management" (CM-M-002) in compliance with the requirements of TECNO-GAZ
Quality Management System (ref. CM-P-003, CM-I-009).
4.
The document accompanying the returned goods shall show:
•
the TECNO-GAZ product ode/item no.;
•
the number of the TECNO-GAZ purchase invoice or shipment document;
•
the product serial number and batch number;
•
a description of the goods returned;
•
the number of the Form for Client's Returned Goods Management"
(CM-M-002) or a copy of the same attached.
5.
Returned goods are considered as accepted only after they have been examined.
If they prove non-conforming, they may be sent back to the consignor at TECNO-
GAZ full discretion.
6.
Charges will be applied to restore and test the returned product.
7.
Parts replaced under guarantee must be returned, carriage paid, to TECNO-GAZ.
8.
If the parts are not returned, their cost will automatically be debited to the
recipient.
9.
TECNO-GAZ does not accept goods returns from end users.
10.Goods sent to TECNO-GAZ for repair are managed as returned goods.
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