Operating Manual
M01534_v1.1 MagicPrep NGS Instrument Operating Manual
Page 29 of 39
On completion the Export successful screen is displayed.
Press Continue to return to the Instrument Log screen
Remove the USB drive and
review the files on a
computer
Select the log files required
or requested by Tecan
support and email them as
an attachment to Tecan.
Note: the log files are encrypted and can only be read by Tecan.
6.5.3 Errors
The MagicPrep NGS instrument will
display error messages on the screen if
a problem occurs within the library
preparation workflow: An example is
shown on the right.
Typical errors that may happen are
outlined in the table below.
In most case the problem or error issue
will be resolved by pressing Continue
and following the on-screen
instructions.
Problem / Error
Possible Cause
Corrective Measure
Re-usable sample
deck appears loose in
the instrument, no
longer able to ‘click’
into place.
The location slots at the
rear of the re-usable
sample deck frame may
wear over time.
Replace the old sample deck frame with a new
one (PN 3185178).
Touch screen does
not react to touch
Power is not ON
Power or communication
is interrupted
Remove the power cable from the electrical
socket
Switch off the instrument
Replace the power cable
Switch on the instrument.
If the error still exists, please contact Tecan
Customer Support.
