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8 - Customer Support

Balance Kit, Operating Manual, 393278, en, V1.0

8 - 1

8 Customer Support

Purpose of This

Chapter

This chapter informs you how to contact us in case help is needed. It lists 

addresses and telephone numbers of the manufacturer’s representatives.

How to get Help

Tecan and its representatives maintain a fully trained staff of technical specialists 

around the world. For any technical question, contact your system integrator or 

nearest Tecan representative.

Addresses

Contact your local distributor or one of the addresses below.
Also see our homepage on the web: 

www.tecan.com

Country/Region

Address

Telephone/Telefax/E-mail

Switzerland

Tecan Sales Switzerland 
AG

Seestrasse 103
CH-8708 Männedorf
Switzerland

Telephone
Telefax
E-mail

+41/1 922 82 82
+41/1 922 84 84
[email protected]

Asia

Tecan Asia (Pte) Ltd.

80, Marine Parade
#13-04
Singapore 449 269

Telephone
Telefax
E-mail

+65 644 41 886

+65 644 41 83

6

[email protected]

Austria

Tecan Austria GmbH

Untersbergstrasse 1a
5082 Grödig / Salzburg

Telephone
Telefax
E-mail

+43 62 46 89 33 444
+43 62 46 89 33 39
[email protected]

Belgium

Tecan Benelux B.V.B.A.

Vaartdijk 55
B-2800 Mechelen

Telephone
Telefax
E-mail

+32 15 42 13 19
+32 15 42 16 12
[email protected]

Franc

e

Tecan France S.A.

Parc d’Activités de Pissaloup
Bâtiment Hermes II
27, Rue Edouard Branly
F-78190 Trappes

Telephone
Telefax
E-mail

+33 1 30 68 81 50
+33 1 30 68 98 13
[email protected]

Germany

Tecan Deutschland GmbH Theodor-Storm-Strasse 17

D-74564 Crailsheim

Telephone
Telefax
E-mail

+49 7951 94 170
+49 7951 50 38
[email protected]

Great Britain Tecan UK 

Theale Court
11-13 High Street
Theale, UK-Reading
Berkshire RG7 5AH

Telephone
Telefax
E-mail

+44 118 930 0300
+44 118 930 5671
[email protected]

Italy

Tecan Italia, S.r.l.

Via Fratelli Cerci
Palazzo Bernini
Centro Direzionale Milano 2
I-20090 Sergate (Mi)

Telephone
Telefax
E-mail

+39 02 215 21 28
+39 02 215 97 441
[email protected]

Japan

Tecan (Japan) Co. Ltd.

Meiji Seimei Fuchu Building 
10F
1-40, Miyamachi
Fuchu City
Tokyo

Telephone
Telefax
E-mail

+81 66 30 58 511
+81 42 33 40 401
[email protected]

Содержание Balance Kit for SAG 285/01

Страница 1: ...Balance Kit Operating Manual 393278 en V1 0 Operating Manual Balance Kit for SAG 285 01...

Страница 2: ...erved Information contained in this document is subject to change without notice Document Status Sheet Title Balance Kit for SAG 285 01 Operating Manual ID 393278 en V1 0 Version Revision Issue Major...

Страница 3: ...Requirements 3 6 3 3 1 Hardware Requirements 3 6 3 3 2 Software 3 7 3 3 3 Access Rights Passwords 3 8 3 3 4 Syringes and Liquid for Gravimetric Test 3 8 4 Putting into Operation 4 1 Setting up the Bal...

Страница 4: ...leshooting Table 6 1 7 Spare Parts and Accessories 7 1 Tecan Spare Parts and Accessories 7 2 7 1 1 Balance Kit 7 2 7 1 2 Uniport 7 2 7 1 3 Instrument Software 7 3 7 2 Parts from Other Manufactures 7 3...

Страница 5: ...wish to run the Gravimetric Test on instruments that are equipped with a liquid handling arm LiHa Scope This Operating Manual is limited to the following Applicable to the installation and setup of t...

Страница 6: ...4 3 Genesis Freedom Doc ID 392 179 Software Version V4 5 Freedom EVO Genesis Freedom Classic Doc ID 390 791 Software Version V4 6 and later Freedom EVO EVOlyzer Genesis Freedom Classic Doc ID 392 888...

Страница 7: ...avimetric Test is run are strictly observed and followed Therefore the relevant manuals must always be available to all persons performing the tasks described herein 2 1 User Qualification What Users...

Страница 8: ...pear as follows WARNING Generally the triangular warning symbol indicates the possibility of personal injury or even loss of life if the instructions are not followed Whenever possible the symbol indi...

Страница 9: ...ttler AG 285 or AG 245 2 4 General Safety Rules Legal Regulations Legal regulations such as local state and federal laws which prescribe the use or application as well as the handling of dangerous mat...

Страница 10: ...2 4 Balance Kit V4 7 Operating Manual 393278 en V1 0 2 Safety General Safety Rules...

Страница 11: ...5 01 to the instrument so that it can be used for the Gravimetric Test Overview The following figure provides a quick overview of both the Balance Kit and the SAG 285 01 from Mettler Toledo Brief desc...

Страница 12: ...Weighing Cell H as shown in the figure It contains a groove that can be filled with distilled or de ionized water During operation part of this liquid evaporates and thus increases the air humidity u...

Страница 13: ...See section 7 Spare Parts and Accessories 7 1 Tab 3 2 Weighing Module SAG 285 01 Item in figure Quantity Designation Explanation H 1 Weighing Cell Is placed on the adapter plate F and actually weighs...

Страница 14: ...t shield Tab 3 4 Adapter plate with without weighing cell and draft shield Dimension Measurement mm in Overall height with installed Weighing Cell with draft shield ht approx 130 5 1a a Exact value de...

Страница 15: ...ontains only mechanical parts there are no electrical connections SAG285 01 The SAG 285 01 is supplied and connected as follows Power supply Via a separate power supply included in delivery that is co...

Страница 16: ...he SAG 285 01 and the instrument can be connected directly Note Depending on the connectors at the instrument cable and the computer adequate 9 to 25 pole RS 232 adapters and or gender changers may be...

Страница 17: ...ents are not normally equipped with a Uniport board If possible a separate Uniport board may be installed for the Gravimetric Test The connection via the Uniport is not supported by the Instrument Sof...

Страница 18: ...ined user groups with different authorization levels The Balance Setup and the Gravimetric Test can be carried out by users with SnS_Customer access rights Note For detailed information about user acc...

Страница 19: ...w The following figure provides an overview of the Balance Kit and the SAG 285 01 Weighing Module For a description and the detailed specifications see section 3 1 3 1 Fig 4 1 Parts of Balance Kit SAG...

Страница 20: ...ring the Weighing Cell Also see Fig 4 1 4 1 4 Carefully place the Weighing Cell onto the adapter plate with the feet inserted into the corresponding positioning holes 5 Check whether the Weighing Cell...

Страница 21: ...the power supply unit L to the Control Unit J as shown in Fig 4 1 4 1 4 1 6 Connecting the SAG 285 01 and the Instrument to the Computer Depending on the computer model and its interfaces there is mor...

Страница 22: ...ectly to the RS 232 port of the computer SAG 285 01 Connect the LC RS9 cable K to the RS 232 port of the USB to RS 232 converter Cnv Recommended converters See sections 3 3 1 3 6 and 7 2 2 7 4 Fig 4 3...

Страница 23: ...trument via an USB to Serial converter will reduce the communication speed between the instrument and the computer As a consequence the execution time for the Gravimetric Test may increase by 10 to 20...

Страница 24: ...strument to the computer 1 Decide which of the following connection methods is suitable in your case Direct connection to two RS 232 ports see Fig 4 2 4 3 Mixed connection instrument to RS 232 and SAG...

Страница 25: ...3 Close the cover Balance Parameters Next the balance parameters must be set For detailed information consult the Operating Manual of the SAG 285 01 To set the balance parameters 1 If not done yet con...

Страница 26: ...installed on the computer you need a user account with a user name and a password Required access rights SnS_Customer access level or higher If necessary turn to the system administrator for an appro...

Страница 27: ...ap that corresponds to the adapter plate for the SAG 285 01 Weighing Cell If necessary you can modify this map according to your needs with the Worktable Complete Editor Earlier Versions of Instrument...

Страница 28: ...ation ring B on the Weighing Cell 3 Place the vessel C on the weighing pan E 4 Carefully fill the evaporation ring with distilled or de ionized water until the ring is about half full ATTENTION Damage...

Страница 29: ...Balance Kit itself has no operating and display elements of its own Most of the operating and display elements needed for the Gravimetric Test are shown in the above figure Power Switches The location...

Страница 30: ...rotective clothing before starting the Gravimetric Test 5 2 2 Gravimetric Test It is assumed that you have carried out all steps described in chapter Putting into Operation and that the test can now b...

Страница 31: ...Unit not con nected to mains Connect the control unit via the power supply unit Control Unit does not react to changes in weight on Weighing Cell Control Unit not con nected to Weighing Cell Check co...

Страница 32: ...ly Repeat Balance Setup and test if Control Unit communicates properly with Instrument Software During Gravimetric Test the LiHa is not moved to the correct position above the Weighing Cell Grid posit...

Страница 33: ...rom Tecan Addresses see section 8 Customer Support 8 1 Parts and accessories for the SAG 285 01 Directly from Mettler Toledo USB to Serial Converters From manufacturer or specialized distributor Note...

Страница 34: ...7 1 2 Uniport Note Remember that the connection via Uniport is not supported by the Instrument Software V4 6 or later Tab 7 1 Balance Kit for SAG 285 01 Designation Tecan Part No Balance Kit for SAG...

Страница 35: ...Tab 7 4 Instrument Software Version Used for Tecan Part No V4 2 Genesis Classic 615 018 V4 3 Genesis Freedom a a Special version that was validated for Genesis Freedom only 615 093 a V4 5 Genesis Fre...

Страница 36: ...specialized distributor or directly from the manufacturer Tab 7 7 USB to Serial Adapters Manufacturer Designation Part No Aten International Company Ltd www aten com USB to RS 232 Converter 1 USB to...

Страница 37: ...n Austria GmbH Untersbergstrasse 1a 5082 Gr dig Salzburg Telephone Telefax E mail 43 62 46 89 33 444 43 62 46 89 33 39 helpdesk at tecan com Belgium Tecan Benelux B V B A Vaartdijk 55 B 2800 Mechelen...

Страница 38: ...4 010 tecan nordic tecan com Spain Tecan Ib rica Instrumentaci n S L Sabino de Arana 32 E 08028 Barcelona Telephone Telefax E mail 34 93 490 01 74 34 94 411 24 07 tecanbcn terra es USA Tecan U S P O B...

Страница 39: ...rom the label the receiving device knows what kind of information the data part contains Gravimetric Test Test function implemented in the Instrument Software with which the precision and the accuracy...

Страница 40: ...le Complete Editor Graphical editor that allows creating modifying and deleting worktable maps Worktable Map A graphical representation of the worktable and the objects arranged on it The parameters o...

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