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VeriFone & Ring Central Install Guide

Version 15

Updated 7/26/2018

Contact Info:

Professional Services – Project Team

5735 W. Old Shakopee Rd. #100

Bloomington, MN 55437

Help Desk Phone: 952-912-9222

Email:

[email protected]

Gymboree POS Omni Support Team: 415-278-7768

Содержание GYMBOREE

Страница 1: ...uide Version 15 Updated 7 26 2018 Contact Info Professional Services Project Team 5735 W Old Shakopee Rd 100 Bloomington MN 55437 Help Desk Phone 952 912 9222 Email projectteam tdxtech com Gymboree POS Omni Support Team 415 278 7768 ...

Страница 2: ... requirements when on site 1 Be on time 2 Dress appropriately business casual and observe proper hygiene practices 3 No use of foul or offensive language 4 No food or drink on the sales floor 5 Act professional and courteous to Client s personnel and customers If technician is caught committing any crime while on site they may be prosecuted at the discretion of TDX Tech and the Client Technician m...

Страница 3: ...ion guide and all associated documents referenced BEFORE arriving on site This guide and all referenced documents MUST be brought to the service location Failure to bring the required documents will result in an unsuccessful installation Technician MUST be on time NO exceptions Check IN and OUT with TDX Tech Help Desk 952 912 9222 DOCUMENTS REFERENCED TDX Tech Work Order This must be completed in ...

Страница 4: ...e intended recipient may be subject to legal restriction or sanction VERIFHONE HARDWARE INSTALLATION SHIPPED EQUIPMENT The following equipment will be shipped to the stores There will be one set of equipment per VeriFone device that will be reused in the future upgrade Each set consists of the following External Ethernet interface box External power supply Ethernet to USB cable Standard Ethernet c...

Страница 5: ...ing copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 1 Locate VeriFone 1 device located at POS 1 and remove it from the stand 2 Turn over the device and locate the interface box underneath To remove the interface box press the two tabs and slide the interface box out towards the back...

Страница 6: ...eliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 3 After the box is slid out you will see that a yellow connector is plugged into the box Slide the metal bracket out and remove the yellow plug For reference the other end of this cable is a large USB with green insides The replacement USB cable will replace this one in the ...

Страница 7: ... from disclosure Any unauthorized use printing copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 4 Replace the yellow plug cable with the purple one from the kit and re install the metal bracket 5 Note the ports on the external interface box ...

Страница 8: ...ting copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 6 Install the cable with a USB connector on one end and the Ethernet plug on the other end into the USB port 7 Connect the USB plug to the back of the register where the large green USB was plug is still connected in this picture ...

Страница 9: ...ed confidential and protected from disclosure Any unauthorized use printing copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 8 Install the network patch cable into ETHER Port 2 9 Connect AC adapter to Port 12VDC ...

Страница 10: ...ssemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 10 Remove network cable from the back of the register and insert that cable into ETHER 1 on the interface box Connect the network cable connected to ETHER 2 back into the register network port Register USB to USB Port Wall Jack internet to ETHER 1 ETHER Po...

Страница 11: ...other than the intended recipient may be subject to legal restriction or sanction SOFTWARE CONFIGURATION 1 Connect the AC Adapter to a power source and allow the VeriFone device to power up 2 After it fully boots to the screen above press keys 1 5 and 9 on the keypad at the same time to get to the login screen shown below 3 Enter 49626733 GYMBOREE as the Password then press the green circle Enter ...

Страница 12: ...g disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 4 Once logged in you will see the below screen 5 Tech will need to confirm the below settings are correct and capture photos of each Date and time are correct o Click Home o Click Admin o Click Date and Time o IF not correct please make this...

Страница 13: ...y be subject to legal restriction or sanction Capture a picture of the VHQ Log o Click Home o Click Admin o Click Comm o Click VHQ o Click VHQ Log IF you see the error Couldn t resolve host in the photo below this means you will need to replace the reused patch cable In step 10 below Capture a picture of Verifone below setting o Access sysmode o Tap on Information tab o Installed S W o Scroll down...

Страница 14: ... persons other than the intended recipient may be subject to legal restriction or sanction OR you can view the way below o Tap on Administration tab o Communication o VHQ Estate Mgr o Config o Scroll down until you see parameter CustomerID if it is set to Gymboree then the file is installed properly IF it shows Gymboree upon checkout with TDX Report Yes for VHQ Agent is showing 6 Once the above ha...

Страница 15: ...ial and protected from disclosure Any unauthorized use printing copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 8 Then the Communication tab 9 Then the Network tab 10 Then the Ethernet tab to change the network configuration ...

Страница 16: ...ation of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 11 Change the Mode from DCHP to StaticIP The options to change the network settings will appear 12 TDX Tech will provide Static IP and Gateway IP information upon check in The below netmask and DNS will be the same for all store s Netmask 255 255 255 0 DNS1 172 ...

Страница 17: ...on this communication by persons other than the intended recipient may be subject to legal restriction or sanction 13 After entering all the network information click Apply to save the settings Then navigate to the VHQ Estate Manager via Home Admin Communications The directory at the top of the screen is clickable 14 Click Status and then Enable Heartbeat if the Verifone sits on this screen for mo...

Страница 18: ...use printing copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 15 Once you see the below hit 159 at the same time This will take you to the Home screen You will see many different forms of the below messages Please make sure you capture a picture of this screen 16 Click reboot ...

Страница 19: ...ance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction 17 After the VeriFone device boots back up you will see the below Systems Information Screen 18 Once you see this have the store associate log off restart the POS to re initialize the connection between the register and the VeriFone device 19 Once the POS comes back up the Veri...

Страница 20: ...still not pinging tech will need to confirm the below steps Confirm Customer ID is listed as Check network status on the device 1 Get into the admin screen hold down 1 5 9 2 Enter password 166831 OR 166832 3 Go to Admin communication network 4 Is Ethernet up or down Is Ethernet enabled 1 Get into the admin screen hold down 1 5 9 2 Enter password 166831 OR 166832 3 Go to Admin communication network...

Страница 21: ...advise once you check in if you will need to remove the ATA if your site does NOT require removal skip this step This section is to detail the process of removing the Cisco ATA device currently installed at the stores 1 Locate the networking equipment in the back office area The AT T Netgate and Cisco ATA devices may be near the back office computer 2 Check if it is connected to the ATA a If the l...

Страница 22: ... be subject to legal restriction or sanction If the line is hang free 3 Disconnect the cable from the Ethernet port on the Cisco ATA and replace the cable that is plugged into port 8 of the AT T Netgate 4 Locate the 50 RJ11 cable in the Phone 1 port of the ATA that runs to the surface mount box Disconnect the cable and remove the cable from the installation 5 Disconnect the power supply from the C...

Страница 23: ...ject to legal restriction or sanction YEALINK W56P BASE STATION 2 HEADSET INSTALL This section is for installing the wireless Voice Over IP phone Base Station and cordless phones in the back office area Before starting ensure all equipment has been shipped to the store 1 Base Station 2 Cordless hand sets 2 Cordless handset charging cradles with USB connectors 2 Belt clips 2 Rechargeable lithium ba...

Страница 24: ...ction 1 Connect network cable to port 6 on the AT T Netgate router Some locations will already have a cable plugged into port 6 that cable will need to be moved to port 7 IF there is already a cable in port 6 AND port 7 call TDX immediately 2 Connect power adapter to power source and then to the Base Station 3 Place the base station on top of the desk towards the back It should be located so it is...

Страница 25: ... handset press OK and Register Handset 10 Choose a base station should be the first one then OK 11 Enter the PIN default 0000 then done to complete registration 12 Once registeration is complete do a hard reboot on the phone Remove the battery for 5 seconds 13 Place phone back on bases 14 Have the store Manager place an outgoing call and receive an incoming call to ensure the Caller ID is accurate...

Страница 26: ...er within 24 hours of completion The following deliverables are required for payment Work Order Pictures listed on work order Pictures We are asking for additional photos for a future project You MUST have the following photos submitted to complete this work order in full 1 TDX TECH WO 2 Record both Verifone Serial numbers on work orders 3 Back of VeriFone showing purple cable installed 4 VeriFone...

Страница 27: ...ation contained in this document is privileged confidential and protected from disclosure Any unauthorized use printing copying disclosure dissemination of or reliance upon this communication by persons other than the intended recipient may be subject to legal restriction or sanction ...

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