TD Mobile Pay, Руководство пользователя

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Connecting to your card reader
Q: I’m getting an Unsupported location error when trying to connect to the card reader or when I’m trying to
process a transaction. What should I do?
A: You can only connect to your card reader and process transactions if you are in Canada. If you are in Canada and are still
having this issue, you can try the following:
1. Confirm Location Services are turned ON and permissions are granted for the TD Mobile Pay app.
2. Confirm your time zone is accurate on your mobile device.
3. If you are using a VPN connection, make sure it’s connecting through servers in Canada.
4. If you are somewhere that might be difficult for your mobile device to locate you (e.g. in a basement),
retry from a different location.
5. If you are close to the Canadian border, call the TD Merchant Solutions Contact Centre at 1-800-363-1163 .
Q: I cannot pair to my card reader for the first time. What should I do?
A: Make sure that the card reader is in bonding mode while trying to pair.
Q: I’m trying to pair my card reader again, but it doesn’t work. What should I do?
A: See Remove the card reader from your mobile phone on the next page. Make sure that you’ve removed the previous
bonding from the card reader settings.
Accepting payment
Q: I received an error "Payments are only accepted within Canada." What does that mean?
A: This means that the mobile phone that you are using does not have its Location Services set to Canada . Please refer to
your mobile phone's documentation and set your location as Canada .
If you are using a VPN, you must also have this set to Canada, otherwise the service will not be usable.
Q: I tried to process a card transaction and it says that it’s “In Progress”. What does that mean?
A: The mobile app communicates with the card reader via Bluetooth and with our servers through the Internet to complete a
transaction. If a message gets lost or interrupted due to issues in transit, you may see an In Progress status. Please go to
the Sale History and wait a couple of minutes to see what the final state will be.
In many cases the result will be Not Completed which means the transaction failed and you can try to process another
transaction. If it says Approved , the transaction completed successfully, and you do not need to retry.
What do I do if the card reader displays a security alert?
If your card reader displays the message Security Alert , it means that your terminal has been damaged and
must be replaced. Call the TD Merchant Solutions Contact Centre immediately at 1-800-363-1163 .
Why isn’t my card reader powering on?
1. Plug the charging cord into the card reader and wait one minute until powering it on.
2. If this fails to power it on, call the TD Merchant Solutions Contact Centre at 1-800-363-1163 .